What AI voice and ambient-scribe vendors serving Australian and New Zealand healthcare have published on their own public pages about data residency, model provenance, subprocessors, certifications and regulatory status — with a source URL and verbatim quote on every entry.
Data storage region and data processing / inference region are frequently different in AI systems. Under the Australian Privacy Act (APP 8) and the New Zealand Health Information Privacy Code, it is the processing location that creates cross-border disclosure obligations for a healthcare provider — not where the record eventually sits at rest.
This tracker records both separately wherever a vendor publishes them, and shows a verbatim quote from the vendor's own page so you can read exactly what they said.
A vendor can have multiple entries for the same field with different sources. We do not pick a winner — every source stands on its own.
| Vendor | Data storage region | Data processing region | Model provenance | Subprocessors | Certifications | TGA status | PMS integrations | ANZ entity | Support hours |
|---|---|---|---|---|---|---|---|---|---|
| AiDial Voice agent HQ · AU | |||||||||
| Amazon Connect (Amazon Web Services) Contact centre (CCaaS) HQ · US | |||||||||
| Cisco Webex Contact Center Contact centre (CCaaS) HQ · US | |||||||||
| Cognigy (NiCE Cognigy) Voice agent HQ · DE | |||||||||
| Curious Thing Voice agent HQ · AU | |||||||||
| Decagon Voice agent HQ · US | |||||||||
| Five9 Contact centre (CCaaS) HQ · US | |||||||||
| Genesys Contact centre (CCaaS) HQ · US | |||||||||
| Healthengine ("Helen") Voice agent HQ · AU | |||||||||
| Heidi Health Ambient scribe HQ · AU | |||||||||
| i-scribe by Akuru (Akuru Clinical Intelligence) Ambient scribe HQ · AU | |||||||||
| Lyngo AI Voice agent HQ · AU | |||||||||
| Lyrebird Health Ambient scribe HQ · AU | |||||||||
| Microsoft Azure AI Platform / infrastructure HQ · US | |||||||||
| Nabla Ambient scribe HQ · FR | |||||||||
| Parloa Voice agent HQ · DE | |||||||||
| PolyAI Voice agent HQ · GB | |||||||||
| Sierra Voice agent HQ · US | |||||||||
| Sophiie AI Voice agent HQ · AU | |||||||||
| Suki Ambient scribe HQ · US | |||||||||
| VoiceStack (by CareStack) Voice agent HQ · US | |||||||||
| Voxworks Voice agent HQ · AU |
Values shown are truncated for the matrix. Click any cell to see the full statement, the verbatim quote from the vendor's page, the source URL, and the date checked.“Not disclosed / not found” — We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
When a vendor updates a statement on the same page, we record the old value → new value with both check dates. Vendors move fast — this is the audit trail.
Are we missing something, or has this changed? Vendors and their representatives can submit a correction and we will update the entry, note the change and credit the source. Corrections are typically actioned within 2 business days.
Sources. Vendor trust centres, security pages, privacy policies, subprocessor lists, DPAs, product documentation and official registers. Not blogs. Not competitor claims. Not press releases.
Robots & access. We respect robots.txt. Where a vendor's pages disallow automated access, we record that and do not work around it.
Point-in-time. Every entry carries the date it was checked. Vendors update documentation frequently — an entry is a snapshot of what a specific page said on a specific day.
Absence. We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
No scoring, no ranking. This is a reference, not a scorecard. We do not compute a “transparency score”, a grade, a star rating or a percentage-complete. Vendors are listed alphabetically. We do not rank them.
Corrections. Any vendor or their representative can submit a correction using the form above. Corrections are typically actioned within 2 business days.
Independence. Cadence is paid the same success fee regardless of which platform a client selects. We take no vendor funding and no affiliate commissions. No vendor pays to appear in or be omitted from this tracker.
This tracker records what vendors have said. If you need help deciding which vendor to sign — inside your specific network, integrations and risk posture — that is what our advisory engagements are for.
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