Five9

    Contact centre (CCaaS)HQ · USWebsite As at 28 July 2026
    This tracker records only what each vendor has published on its own public pages. It is not an assessment, audit, certification or endorsement. Vendors change their documentation — always verify directly before making a procurement decision.

    Data storage region

    ValueChecked 28 July 2026
    Five9 states recordings can be kept in the customer's Core Edge (a home region running the full Five9 application stack) or at the agent's local Voice Edge point of presence.
    “Keep your recordings in your Core Edge or at the agent's local Voice Edge for added control.”
    www.five9.com
    ValueChecked 28 July 2026
    Not disclosed / not found
    We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
    www.five9.com

    Data processing region

    ValueChecked 28 July 2026
    Five9 states agents connect to the closest Voice Edge point of presence, keeping call paths localized. No individual Voice Edge country or city is named on the page.
    “Agents connect to the closest Voice Edge, keeping call paths short and completely localized.”
    www.five9.com

    Model provenance

    ValueChecked 28 July 2026
    Five9 Agent Assist 2.0 with AI Summary stated as powered by OpenAI.
    “Using the same generative AI technology behind ChatGPT, the solution summarizes customer call transcripts in seconds”
    www.five9.com

    Subprocessors

    ValueChecked 28 July 2026
    Not disclosed / not found
    We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
    www.five9.com

    Certifications

    ValueChecked 28 July 2026
    Five9 states it acts as a HIPAA Business Associate and has implemented administrative, physical and technical safeguards for protected health information.
    “As a Business Associate, Five9 has designed and implemented appropriate administrative, physical, and technical safeguards for protected health information.”
    www.five9.com

    TGA status

    ValueChecked 28 July 2026
    Not disclosed / not found
    We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
    www.five9.com

    PMS integrations

    ValueChecked 28 July 2026
    Not disclosed / not found
    We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
    www.five9.com

    ANZ entity

    ValueChecked 28 July 2026
    Not disclosed / not found
    We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
    www.five9.com

    Support hours

    ValueChecked 28 July 2026
    Five9 Support stated as available 24 hours per day, 365 days per year.
    “Five9 Support will be available 24 hours per day, 365 days per year.”
    www.five9.com
    Right of reply

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