Question 1

Where does Five9 store patient data?

Accepted Answer

Five9 states recordings can be kept in the customer's Core Edge (a home region running the full Five9 application stack) or at the agent's local Voice Edge point of presence. Published statement: "Keep your recordings in your Core Edge or at the agent's local Voice Edge for added control." (source: https://www.five9.com/products/capabilities/global-voice, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 2

Where does Five9 process data?

Accepted Answer

Five9 states agents connect to the closest Voice Edge point of presence, keeping call paths localized. No individual Voice Edge country or city is named on the page. Published statement: "Agents connect to the closest Voice Edge, keeping call paths short and completely localized." (source: https://www.five9.com/products/capabilities/global-voice, checked 2026-09-25). Personal information may be transferred to the United States (HQ) and other countries where Five9 data centres are located Published statement: "transferred outside of the country or region in which you reside, including to the United States (where Five9 is headquartered) and other countries where our data centers …" (source: https://www.five9.com/legal/privacypolicy, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 3

Which AI models does Five9 use?

Accepted Answer

Five9 Agent Assist 2.0 with AI Summary stated as powered by OpenAI. Published statement: "Using the same generative AI technology behind ChatGPT, the solution summarizes customer call transcripts in seconds" (source: https://www.five9.com/news/news-releases/five9-introduces-agent-assist-20-ai-summary-powered-openai, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 4

What certifications does Five9 publish?

Accepted Answer

Five9 states it acts as a HIPAA Business Associate and has implemented administrative, physical and technical safeguards for protected health information. Published statement: "As a Business Associate, Five9 has designed and implemented appropriate administrative, physical, and technical safeguards for protected health information." (source: https://www.five9.com/trust/security-privacy, checked 2026-09-25). Trust page states '88 Certifications' as a metric; individual certifications are not itemised on the public page Published statement: "88 Certifications" (source: https://www.five9.com/trust, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 5

Which subprocessors does Five9 name?

Accepted Answer

A 'Subprocessor DPA' is published on the legal DPAs page; no public named subprocessor list found Published statement: "Subprocessor DPA" (source: https://www.five9.com/legal/dpas, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 6

What does Five9 publish about TGA status?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 7

Which practice management systems does Five9 list as integrations?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 8

Which Australian or New Zealand entity does Five9 contract through?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 9

What support hours does Five9 publish?

Accepted Answer

Five9 Support stated as available 24 hours per day, 365 days per year. Published statement: "Five9 Support will be available 24 hours per day, 365 days per year." (source: https://www.five9.com/supportservices, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Five9

Data storage region

Data processing region

Model provenance

Subprocessors

Certifications

TGA status

PMS integrations

ANZ entity

Support hours

What Five9 publishes — answered from the record

Something wrong or out of date?