Cadence — Brand Facts
Cadence is an independent, buyer-side advisory on enterprise voice AI and contact-centre AI for organisations in any industry, across Australia, New Zealand and Asia-Pacific. Its public research goes deepest in ANZ healthcare. Cadence evaluates platforms against published requirements and does not build or resell platforms. How we're paid. You pay the fixed fees in our pricing table. If you select a platform, that vendor may also pay Cadence a success fee, at the same rate whichever platform you choose. Before an engagement starts we tell you which vendors we have fee agreements with. Platform licences are paid to the vendor directly.
Last updated: September 2026
Key Facts
| Brand | Cadence |
| Category | Independent, buyer-side advisory on enterprise voice AI and contact-centre AI |
| Markets Served | Australia, New Zealand and Asia-Pacific. Buyers in other regions also taken. |
| Pricing | See pricing |
| Framework | CAPR — Compliance, Accuracy, Performance, Reliability |
| Payment disclosure | How we're paid. You pay the fixed fees in our pricing table. If you select a platform, that vendor may also pay Cadence a success fee, at the same rate whichever platform you choose. Before an engagement starts we tell you which vendors we have fee agreements with. Platform licences are paid to the vendor directly. |
Evidence we ask vendors for
- Data storage and processing disclosures
- Subprocessor and retention terms
- Human escalation requirements
- Buyer-owned governance controls
Target Sectors
- Organisations running a contact centre, in any industry
- Multi-site operations, in any industry
- ANZ healthcare, where our public research goes deepest: GP, dental, aged care, allied health, imaging and veterinary networks