# Cadence

> Cadence is the independent AI voice advisory for Australian and New Zealand healthcare networks. We help multi-site GP, dental, allied health, aged care and veterinary operators evaluate and select enterprise AI voice platforms — without vendor bias. The platform Cadence selected for its largest engagement is live across 110+ clinics handling 7.2M minutes per year.

## Core pages
- [About](https://gocadence.ai/about): Independent ANZ AI voice advisory for multi-site healthcare networks.
- [Advisory landscape](https://gocadence.ai/advisory-landscape): How Cadence fits in the ANZ healthcare advisory market.
- [Vendor reviews](https://gocadence.ai/vendors): Neutral memos on enterprise AI voice platforms.
- [Vendor shortlist tool](https://gocadence.ai/shortlist): Six questions, two named vendor picks scored against the CAPR framework.
- [CAPR framework](https://gocadence.ai/capr): The 4-stage framework for evaluating AI voice vendors in healthcare.
- [ROI calculator](https://gocadence.ai/roi): Calculate revenue recovered from missed-call reduction.
- [Contact](https://gocadence.ai/contact): Book a 30-minute fit call.

## Commercial services (ANZ healthcare)
- [AI receptionist Australia](https://gocadence.ai/ai-receptionist-australia): Independent advisory on AI receptionists for Australian clinics.
- [Virtual medical receptionist](https://gocadence.ai/virtual-medical-receptionist): AHPRA + Privacy Act aligned virtual medical reception.
- [Medical answering service](https://gocadence.ai/medical-answering-service): AI-led medical answering for GP, dental, allied health.
- [Phone answering service Australia](https://gocadence.ai/call-answering-service-australia): AI-led phone & telephone answering service for Australian businesses.
- [Medical practice management software](https://gocadence.ai/medical-practice-management-software): How AI voice layers on top of Cliniko, Best Practice, Medical Director, Halaxy, Genie.
- [After-hours call answering for clinics](https://gocadence.ai/after-hours-call-answering-medical): After-hours AI answering for medical practices.
- [Best AI receptionist for healthcare](https://gocadence.ai/best-ai-receptionist-healthcare): Comparison guide for ANZ healthcare AI receptionists.
- [AI dental receptionist](https://gocadence.ai/ai-dental-receptionist): Recall, hygiene, emergency triage, dental PMS depth (Dentally, Praktika, Core, D4W).
- [AI phone agent](https://gocadence.ai/ai-phone-agent): Healthcare-grade AI voice agent for ANZ — latency, integration, governance.
- [AI answering service](https://gocadence.ai/ai-answering-service): 24/7 AI answering for clinics — after-hours and overflow capture.
- [Virtual receptionist Australia](https://gocadence.ai/virtual-receptionist-australia): Honest AI-vs-human comparison for the AU market.
- [AI receptionist New Zealand](https://gocadence.ai/ai-receptionist-new-zealand): NZ-tuned deployment — Health NZ, Medtech, Privacy Act 2020.
- [AI receptionist for physiotherapy](https://gocadence.ai/ai-receptionist-for-physiotherapy): Cliniko / Nookal / Halaxy / PracSuite, WorkCover, DVA, NDIS, EPC plan tracking.

## Other industries (same enterprise voice stack, healthcare-grade bar)
- [Virtual receptionist for lawyers](https://gocadence.ai/virtual-receptionist-for-lawyers): AI virtual legal receptionist & law firm answering service.
- [Virtual receptionist for real estate](https://gocadence.ai/virtual-receptionist-for-real-estate): AI answering for agencies & property managers.
- [Virtual receptionist for tradies](https://gocadence.ai/virtual-receptionist-for-tradies): AI answering service for plumbers, electricians, HVAC, builders.
- [Virtual receptionist for accountants](https://gocadence.ai/virtual-receptionist-for-accountants): AI answering for accounting & bookkeeping firms.

## PMS integrations
- [AI voice for Cliniko](https://gocadence.ai/ai-voice-for/cliniko)
- [AI voice for Best Practice](https://gocadence.ai/ai-voice-for/best-practice)
- [AI voice for Medical Director](https://gocadence.ai/ai-voice-for/medical-director)
- [AI voice for Halaxy](https://gocadence.ai/ai-voice-for/halaxy)
- [AI voice for Genie](https://gocadence.ai/ai-voice-for/genie)

## Practice management software guides
- [Practice management software hub](https://gocadence.ai/practice-management): Compare MediRecords, Zedmed, Pracsoft, Best Practice, Medical Director.
- [MediRecords](https://gocadence.ai/practice-management/medirecords)
- [Zedmed](https://gocadence.ai/practice-management/zedmed)
- [Pracsoft](https://gocadence.ai/practice-management/pracsoft)

## Vendor head-to-head comparisons
- [All comparisons](https://gocadence.ai/compare): Independent CAPR-framework comparisons of AI voice vendors and answering services.
- [Cadence vs OfficeHQ](https://gocadence.ai/compare/officehq)
- [Cadence vs OracleCMS](https://gocadence.ai/compare/oraclecms)
- [Cadence vs Sophiie AI](https://gocadence.ai/compare/sophiie)
- [Cadence vs AiDial](https://gocadence.ai/compare/aidial)
- [Cadence vs ReceptionHQ](https://gocadence.ai/compare/receptionhq)
- [Retell vs Vapi (independent)](https://gocadence.ai/compare/retell-vs-vapi)
- [Retell vs Synthflow](https://gocadence.ai/compare/retell-vs-synthflow)
- [Vapi vs Bland](https://gocadence.ai/compare/vapi-vs-bland)
- [Synthflow vs Vapi](https://gocadence.ai/compare/synthflow-vs-vapi)
- [Best AI voice agent (2026 ranking)](https://gocadence.ai/compare/best-ai-voice-agent)
- [Is Retell AI HIPAA compliant?](https://gocadence.ai/compare/is-retell-ai-hipaa-compliant)
- [Best Vapi alternatives (2026)](https://gocadence.ai/compare/vapi-alternatives)

## Buyer education (TOFU)
- [AI call center voice agent — buyer's guide](https://gocadence.ai/ai-call-center-voice-agent)
- [What is an AI receptionist?](https://gocadence.ai/what-is-an-ai-receptionist)
- [How much does an AI receptionist cost?](https://gocadence.ai/how-much-does-an-ai-receptionist-cost)
- [Will AI replace receptionists?](https://gocadence.ai/will-ai-replace-receptionists)
- [AI receptionist vs human receptionist](https://gocadence.ai/ai-receptionist-vs-human-receptionist)


## AI receptionist verticals
- [GP clinics](https://gocadence.ai/ai-receptionist/gp-clinics)
- [Dental](https://gocadence.ai/ai-receptionist/dental)
- [Allied health](https://gocadence.ai/ai-receptionist/allied-health)
- [Aged care](https://gocadence.ai/ai-receptionist/aged-care)
- [Veterinary](https://gocadence.ai/ai-receptionist/veterinary)
- [New Zealand](https://gocadence.ai/ai-receptionist/new-zealand)

## City pages
- [Sydney](https://gocadence.ai/virtual-receptionist/sydney)
- [Melbourne](https://gocadence.ai/virtual-receptionist/melbourne)
- [Brisbane](https://gocadence.ai/virtual-receptionist/brisbane)
- [Perth](https://gocadence.ai/virtual-receptionist/perth)
- [Adelaide](https://gocadence.ai/virtual-receptionist/adelaide)
- [Auckland](https://gocadence.ai/virtual-receptionist/auckland)

## Insights
- [AHPRA and AI Voice: Navigating the Line Between Admin and Clinical Advice](https://gocadence.ai/blog/ahpra-ai-voice-compliance-clinical-guardrails): Learn how to navigate AHPRA AI voice compliance for ANZ healthcare networks. Define the line between admin and clinical advice to keep your network safe.
- [Live Answering Service vs AI Voice: The 2026 Choice for ANZ Networks](https://gocadence.ai/blog/live-answering-service-vs-ai-voice-anz-healthcare-2026): Comparing live answering services vs AI voice for ANZ healthcare. Discover why GP and dental networks are moving to AI to fix the 35% missed-call leak.
- [Aged care software and AI voice: family inquiry handling under the 2024 Act](https://gocadence.ai/blog/aged-care-software-ai-voice-family-inquiry-compliance-2024-act): Learn how AI voice agents integrate with aged care software to meet 2024 Act compliance and automate family inquiries while protecting privacy.
- [What Software Do Medical Receptionists Use — And What’s Next?](https://gocadence.ai/blog/what-software-do-medical-receptionists-use-automation-2026): What software do medical receptionists use in Australia? Explore the 2026 stack, from Best Practice to AI voice agents, and map what's being automated.
- [Missed calls in medical practice: the $400K revenue leak ANZ networks are fixing](https://gocadence.ai/blog/missed-calls-medical-practice-revenue-recovery-anz-networks): Learn how ANZ healthcare networks are recovering $400K+ in annual billings by solving missed calls in medical practice with enterprise AI voice technology.
- [Dental4Web in the AI Era: Strategic Planning for Multi-Site Dental Operators](https://gocadence.ai/blog/dental4web-ai-voice-integration-strategy): Planning to layer AI voice over Dental4Web? Learn the integration paths, compliance requirements, and operational strategies for ANZ dental networks.
- [AHPRA and AI Voice: The Guardrails for ANZ Healthcare Networks](https://gocadence.ai/blog/ahpra-ai-voice-compliance-clinical-communication-boundaries): Achieving AHPRA AI voice compliance is critical for ANZ healthcare networks. Learn how to draw the line between admin bookings and clinical advice.
- [ShiftCare Users Adding AI Voice: Integration Patterns for Aged Care](https://gocadence.ai/blog/shiftcare-users-adding-ai-voice-aged-care): Learn why ShiftCare users are adding AI voice to automate rosters, family triage, and compliance for Australian residential aged care networks.
- [Decagon for Healthcare Voice: An ANZ Network Operator's Evaluation](https://gocadence.ai/blog/decagon-ai-healthcare-anz-network-evaluation): Evaluating Decagon AI for ANZ healthcare: discover how agentic AI handles high-volume support and where it fits in the AHPRA-regulated clinic network stack.
- [Praktika and AI Voice: Integration Realities for Australian Dental Networks](https://gocadence.ai/blog/praktika-ai-voice-integration-dental-networks): Discover the operational reality of integrating AI voice with Praktika for ANZ dental networks. Learn about API gaps, compliance, and enterprise workflows.
- [Salesforce AgentForce for Healthcare Voice: A Guide for ANZ Networks](https://gocadence.ai/blog/salesforce-agentforce-healthcare-voice-anz-networks): Is Salesforce AgentForce the right move for ANZ healthcare networks? Learn how to leverage CRM-native AI voice while managing PMS integration and local compliance.
- [Dental Software Australia: Which Platforms are AI-Voice Ready in 2026?](https://gocadence.ai/blog/dental-software-australia-ai-voice-ready-2026): Which dental software in Australia is actually ready for the AI-voice revolution? We evaluate Praktika, D4W, and Exact against the 2026 enterprise AI landscape.
- [Telephone answering service for medical clinics: the AI shift](https://gocadence.ai/blog/telephone-answering-service-medical-clinics-ai-shift): The legacy telephone answering service is becoming an operational liability for ANZ healthcare networks. Here is how AI voice is rebuilding the category.
- [AI Phone Agents for Australian Healthcare: Enterprise Vendor Landscape](https://gocadence.ai/blog/ai-phone-agents-australian-healthcare-landscape): Explore the enterprise landscape of AI phone agents for ANZ healthcare. Compare vendors like Bland, Retell, and PolyAI against AHPRA and Privacy Act standards.
- [Virtual Receptionist Sydney: How City GP Networks Route Overflow Calls in 2026](https://gocadence.ai/blog/virtual-receptionist-sydney-gp-networks-overflow-calls-2026): Sydney GP networks are solving the 8:30 AM phone storm with AI. Learn how enterprise-grade virtual receptionist Sydney strategies are driving revenue and retention.
- [Bland AI for ANZ Healthcare: Infrastructure Strengths and Integration Gaps](https://gocadence.ai/blog/bland-ai-healthcare-anz-infrastructure-evaluation): Evaluating Bland AI for your ANZ healthcare network? Discover the infrastructure benefits of sub-800ms latency and the critical integration gaps you must bridge.
- [NICE CXone vs AI Voice Startups: Which Lane Fits an ANZ Healthcare Network?](https://gocadence.ai/blog/nice-cxone-vs-ai-voice-startups-anz-healthcare): Comparing NICE CXone vs AI voice startups for ANZ healthcare? Discover which platform fits your 50-site network's governance and latency needs.
- [Sierra AI for Healthcare: What ANZ Network Operators Should Know](https://gocadence.ai/blog/sierra-ai-healthcare-review-anz-networks): Considering Sierra for your medical network? This Sierra AI healthcare review breaks down how agentic AI fits into the ANZ clinical landscape and Best Practice.
- [Ada vs Voice AI for Healthcare: When Chat is the Wrong Primary Channel](https://gocadence.ai/blog/ada-vs-voice-ai-healthcare-comparison-anz): Comparing Ada vs voice AI healthcare for ANZ networks? Learn why chat-first models fail elderly patients and after-hours triage, and how voice AI recovers revenue.
- [AI Rollout Change Management: Getting Clinical and Reception Staff on Board](https://gocadence.ai/blog/ai-rollout-healthcare-change-management-playbook): Mastering ai rollout healthcare change management: A 6-week playbook for ANZ clinic networks to win over clinical and reception staff while reducing burnout.
- [Virtual Receptionist Australia: Evaluation Guide for Healthcare Networks](https://gocadence.ai/blog/virtual-receptionist-australia-healthcare-evaluation): Evaluating a virtual receptionist Australia strategy? Compare human answering services vs enterprise AI voice platforms for multi-site healthcare networks.
- [AI voice in ANZ healthcare: the 2026 buyer's reality check](https://gocadence.ai/blog/ai-voice-anz-healthcare-2026-reality-check): Learn why ANZ healthcare networks are moving beyond the AI voice hype to deploy scalable, compliant enterprise platforms in 2026.
- [After-Hours GP Networks: Solving the Missed-Call Leak with AI Voice](https://gocadence.ai/blog/after-hours-gp-networks-ai-voice-revenue-recovery): Stop losing patients to the "after-hours gap." Learn how AI voice recovers revenue for 10-site GP networks by automating triage and next-day bookings.
- [Aged Care Revenue Management: Where AI Voice Closes the Leak](https://gocadence.ai/blog/aged-care-revenue-management-ai-voice): Discover how enterprise AI voice agents are transforming aged care revenue management by automating billing inquiries and AN-ACC documentation prompts.
- [Enterprise AI Voice Platform Comparison for ANZ Healthcare Networks](https://gocadence.ai/blog/enterprise-ai-voice-platform-comparison-anz-healthcare): An enterprise AI voice platform comparison for ANZ healthcare leaders. Evaluate Bland, Retell, PolyAI, and more on PMS depth and Privacy Act compliance.
- [Virtual Receptionist Melbourne: AI Voice vs Answering Services](https://gocadence.ai/blog/virtual-receptionist-melbourne-ai-voice-vs-traditional-answering-services): Stop losing patients to "hold music" and callbacks. Compare AI voice agents vs traditional virtual receptionist Melbourne services for clinical GP networks.
- [After-hours doctor calls: How AI triages without replacing clinical judgment](https://gocadence.ai/blog/after-hours-doctor-ai-voice-triage): Learn how ANZ healthcare networks use AI voice to triage after hours doctor calls, capturing revenue and managing risk without replacing clinical judgment.
- [ElevenLabs for ANZ Healthcare: Voice Quality vs Operational Gaps](https://gocadence.ai/blog/elevenlabs-healthcare-ai-voice-anz-evaluation): Is ElevenLabs the right choice for ANZ clinics? Discover how its industry-leading voice quality measures up against the operational needs of large healthcare networks.
- [RACGP Accreditation and AI Voice: Documentation for GP Networks](https://gocadence.ai/blog/racgp-accreditation-ai-documentation-healthcare-networks): Preparing for your next audit? Learn how to document your AI voice agents to meet RACGP 5th Edition Standards and ensure clinic compliance.
- [Is a Virtual Medical Receptionist Reliable? 12 Months of ANZ Data](https://gocadence.ai/blog/is-a-virtual-medical-receptionist-reliable-anz-data): Evaluating if a virtual medical receptionist is reliable for ANZ clinics? 12 months of data shows 99% uptime and 98% triage accuracy. Learn more.
- [Practice management software for multi-site clinic networks: AI-readiness](https://gocadence.ai/blog/practice-management-software-ai-readiness-checklist): Evaluate if your practice management software is ready for AI voice. A 10-point checklist for ANZ healthcare networks focusing on APIs, compliance, and more.
- [How to choose medical practice management software for an AI-voice future](https://gocadence.ai/blog/how-to-choose-medical-practice-management-software-ai-roadmap): Discover how to choose medical practice management software that won't block your AI voice roadmap. Essential criteria for ANZ healthcare network ops directors.
- [How much does an AI receptionist cost in Australia in 2026?](https://gocadence.ai/blog/ai-receptionist-cost-australia-2026): Real per-minute pricing, total cost of ownership and unit economics for AI voice receptionists across Australian healthcare in 2026 — vendor-by-vendor.
- [The CAPR framework: how to evaluate AI voice vendors for healthcare](https://gocadence.ai/blog/capr-framework-vendor-evaluation-healthcare-voice): Capability, Adaptability, Performance, Reliability — the four-axis scoring framework we use to evaluate every AI voice vendor before recommending one to an ANZ healthcare network.
- [Bland vs Retell vs Vapi for ANZ healthcare: a real comparison](https://gocadence.ai/blog/bland-vs-retell-vs-vapi-healthcare-anz): We've deployed or evaluated all three on Australian and New Zealand healthcare networks. Here's where each one actually wins — and where each one quietly fails.
- [AHPRA, Privacy Act 1988 and AI voice: a 2026 compliance checklist](https://gocadence.ai/blog/ahpra-privacy-act-ai-voice-checklist-2026): The compliance bar AI voice vendors must clear before they touch an Australian clinic — written for practice managers, not lawyers.

## Optional
- [Privacy](https://gocadence.ai/privacy)
- [Terms](https://gocadence.ai/terms)
- [Brand facts](https://gocadence.ai/brand-facts)