ROI calculator
What Are Missed Calls Costing Your Clinic?
Enter your own numbers to estimate what missed calls cost your clinic, and compare that with a quote for AI voice answering. Every field starts empty and no signup is needed.
Your numbers
Every field starts empty. The estimate uses only what you enter here.
Your calls
Across all your sites. Your phone system's call report shows this.
From the same report: the calls nobody answered, as a percentage.
What a missed call costs you
Your estimate: of the calls you miss, the share that were new patients who didn't call back.
The revenue your clinic puts on one new patient, over the period you normally use.
AI voice cost, from a written quote
Calls the AI would answer
Overflow cover answers only the calls your team misses. Front-door cover answers every call.
From your call report. AI minutes are the calls the AI answers times this length.
From the vendor's written quote.
From the same quote, for all your sites. Enter 0 if there isn't one.
What you expect it to win back
Your own assumption, not a benchmark. A pilot on your own calls is the way to test it.
Your estimate
0 of 9 answered. Still needed for missed calls a year: inbound calls per month and share of calls missed or abandoned.
Enter your own numbers to see an estimate.
Nothing is pre-filled. Each figure appears here as soon as you have entered the numbers it needs, worked out only from what you entered.
How the estimate works
- Missed calls a year = inbound calls a month × share missed × 12.
- New patients lost a year = missed calls a year × share that cost you a new patient.
- Value lost a year = new patients lost a year × value of one new patient.
- AI cost a year = (AI minutes a month × price per minute + platform fee a month) × 12, where AI minutes are the calls the AI answers × average call length.
- Value won back a year = value lost a year × share you expect to win back.
- Net a year = value won back − AI cost. Return on AI cost = net ÷ AI cost.
- Break-even = AI cost a year ÷ value of one new patient.
It leaves out set-up, integration and internal staff costs, and it doesn't check whether you have appointment capacity for the patients. It is an estimate, not a forecast or a guarantee.
In an engagement we compare your shortlisted vendors' pricing on your call volumes and support negotiation.
Want a second opinion on these numbers?
For organisations with a contact centre or multiple sites.