Independent, buyer-side advice on voice AI.

What Cadence does.

Cadence advises buyers on choosing and rolling out voice AI and contact-centre AI, in any industry, across Australia, New Zealand and Asia-Pacific. The work covers requirements, vendor evaluation, structured demos, commercial review and rollout governance. Our public research goes deepest in ANZ healthcare.

What Cadence will not do.

Cadence does not build or deploy platforms, work vendor-side or accept paid placement in its published research.

How we're paid. You pay the fixed fees in our pricing table. If you select a platform, that vendor may also pay Cadence a success fee, at the same rate whichever platform you choose. Before an engagement starts we tell you which vendors we have fee agreements with. Platform licences are paid to the vendor directly.

Evidence before claims.

Every engagement is run by a senior principal with two decades in enterprise technology, most of it in contact-centre and customer-experience voice technology. We aim to link a public source for every claim. Tell us if one is missing.