We help ANZ healthcare networks deploy AI voice — without burning six months on the wrong vendor.
Led by Mark
Founder & Principal Advisor — Cadence
Mark is the advisor behind the independent platform selection and ongoing vendor oversight for one of ANZ's largest healthcare AI voice rollouts — 110+ clinics across one of Australia's largest multi-site GP networks, handling 7.2M minutes per year. He has personally evaluated every major AI voice platform on the market and works with multi-site networks across GP, dental, aged care, allied health, imaging, and pharmacy.
Connect on LinkedInWhy we're an advisory — not a vendor.
The enterprise AI voice market is crowded with capable platforms — Bland, ElevenLabs, Retell, Parloa, Vapi, Sierra, Decagon, PolyAI, Kore.ai, NICE, Salesforce AgentForce and Ada. Each has strengths, weaknesses, and a sales team whose job is to sell you their platform whether or not it fits.
We sit one layer above. We evaluate vendors on your behalf, negotiate enterprise pricing your team can't access alone, and recover deployments that have stalled. Clients typically pay 30–50% less than public pricing and avoid 6+ months of vendor mistakes.
Because we're not a vendor, we have no incentive to recommend the wrong platform. We have every incentive to make the right one work.
What we do.
Vendor evaluation
Side-by-side scoring across compliance, latency, accuracy, and PMS integration — before you sign a vendor contract.
Deployment recovery
Bring stalled or failed AI voice rollouts back to production, with a clear root-cause and a 90-day plan.
ANZ compliance review
Privacy Act 1988, AHPRA, NZ HIPC, Aged Care Act 2024 — mapped to the vendor and integration choices.
Enterprise integration
PMS, EHR, IVR, queueing, and call routing across multi-site networks. Hands-on, not slideware.
Considering an AI voice deployment?
30 minutes with Mark, vendor-neutral, no slides. We'll tell you what's worth piloting and what isn't.
Book discovery call