Diagnostic
A fixed-fee CAPR check of your requirements and your shortlist, or of an agent that's already live, with a short set of critical tests.
A$7,500fixed
Independent · Buyer-side · Voice AI and contact-centre AI
Pick and roll out voice AI without getting burned.
Independent help for enterprises choosing and rolling out AI voice agents and contact-centre AI, in any industry, across Australia, New Zealand and Asia-Pacific. We sit on the buyer's side of the table from shortlist to go-live.
For organisations with a contact centre or multiple sites.
Book a 30-min fit callRunning one or two sites? Start with the free Vendor Trust Tracker and buyer questions.
Vendor Trust Tracker · Healthcare edition
Every fact in the Vendor Trust Tracker and the Register links to its public source.
- 39vendors tracked
- 406sourced facts
- 169sources cited
Latest changes
Last checked 25 Sep 2026 · CC BY 4.0 · Open the tracker
Rollout risks
Where voice AI rollouts go wrong, and what we do about it.
- 01
The demo isn't your calls.
Every shortlisted vendor runs the same test script on your real call types, judged against the same pass conditions.
- 02
Storage region isn't processing region.
We check what each vendor publishes and get residency and processing commitments in writing.
- 03
Incumbent add-on or AI-native specialist?
We compare your contact-centre platform's own AI agents with specialist vendors, on your stack.
- 04
Per-minute or per-resolution pricing?
We model each pricing structure on your call volumes before you sign.
- 05
Go-live slips with no remedy.
We write go-live milestones and exit terms into the contract.
How we engage
Three ways to work with us.
Selection & Rollout Governance
CAPR staged testing of your shortlist, the contract checklist with your legal team, and the go-live gates.
A$25,000–45,000fixed scope, quoted after the Diagnostic
Advisory Retainer
CAPR run checks every month and a re-test after every vendor change.
From A$12,000per month
- Principal-led. You work with the principal advisor directly, with no hand-off to juniors.
- We don't build or resell platforms. The vendor or your integrator builds, and we keep the rollout honest.
How we're paid. You pay the fixed fees in our pricing table. If you select a platform, that vendor may also pay Cadence a success fee, at the same rate whichever platform you choose. Before an engagement starts we tell you which vendors we have fee agreements with. Platform licences are paid to the vendor directly.
- For
- Organisations running a contact centre or a multi-site operation, choosing or rescuing a voice AI rollout, in any industry.
- Not for
- Single sites and small teams (use the free research), vendors seeking leads (we only work for buyers), or build-only projects.
Method
How we evaluate.
- Step 01
Call types tiered by risk, with CAPR.
- Step 02
What each vendor publishes, checked with the Tracker method.
- Step 03
A scripted bake-off: same calls, same rubric, every shortlisted vendor.
- Step 04
Contract terms and go-live governance.
Public research
Judge us on our research.
Vendor Trust Tracker
What each vendor publishes about residency, processing, subprocessors and certifications, quoted with the source.
39 vendors · last checked 25 Sep 2026 · CC BY 4.0
Open the trackerANZ Health Voice & AI Register (Healthcare edition)
Publicly documented procurements and awards, one public source per row.
Open the registerProcurement Index (Healthcare edition, Q3 2026)
Aggregated procurement and hiring signals across multi-site healthcare organisations. Aggregates only; the method is published.
318 organisations
Read the indexBuilt for ANZ healthcare first. Most tracked vendors are headquartered outside Australia, and six of the nine fields apply in any market.
Healthcare
Our research goes deepest in ANZ healthcare.
Common questions
Questions about working with us.
How we're paid. You pay the fixed fees in our pricing table. If you select a platform, that vendor may also pay Cadence a success fee, at the same rate whichever platform you choose. Before an engagement starts we tell you which vendors we have fee agreements with. Platform licences are paid to the vendor directly.
We lead with Australia, New Zealand and Asia-Pacific, and take engagements with buyers in other regions too.
No. The vendor or your integrator builds. We advise the buyer.
A senior principal with two decades in enterprise technology, most of it in contact-centre and customer-experience voice technology, runs every engagement directly, with no hand-off to juniors. Our method and research are public, so you can judge the work before you hire us.
Your current platform, your main call types and volumes, and the decision you're facing.
We invoice in AUD for now. Fees are the same for buyers in any region.