Compliance
Document the laws, policies, data handling and contractual controls relevant to the use case.
Buyer framework
CAPR: Compliance, Accuracy, Performance, Reliability
A four-part framework for documenting requirements and comparing voice AI vendors on the same basis.
Accuracy
Test the vendor against the same representative scenarios and define acceptable outcomes before selection.
Performance
Set measurable operational requirements for responsiveness, integrations and capacity.
Reliability
Require escalation paths, incident handling, continuity controls and service commitments.
Apply CAPR to a vendor selection.
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