Privacy Policy

    Last updated: February 2026

    1. Introduction

    Cadence ("we", "our", "us") is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

    2. Information We Collect

    We may collect the following types of personal information:

    • Contact information (name, email address, phone number)
    • Organisation details (clinic name, practice type, size)
    • Communication preferences
    • Enquiry details and correspondence
    • Technical data (IP address, browser type, device information)

    3. How We Collect Information

    We collect personal information through:

    • Contact forms on our website
    • Voice demonstration calls
    • Direct email or phone communication
    • Consultation and discovery meetings
    • Cookies and analytics tools

    4. How We Use Your Information

    We use your personal information to:

    • Respond to your enquiries and provide information about our services
    • Assess your organisation's AI readiness and requirements
    • Provide AI voice platform evaluation and implementation services
    • Send relevant industry insights and updates (with your consent)
    • Improve our website and services
    • Comply with legal obligations

    5. Disclosure of Information

    We may disclose your personal information to:

    • AI platform vendors during evaluation (with your consent)
    • Our professional advisors (lawyers, accountants)
    • Government bodies if required by law

    We do not sell, rent, or trade your personal information to third parties for marketing purposes.

    6. Data Security

    We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our security measures include:

    • Encryption of data in transit and at rest
    • Secure hosting within Australian data centres
    • Access controls and authentication
    • Regular security assessments

    7. Healthcare Data

    As AI specialists for healthcare networks, we understand the sensitivity of health information. We do not directly handle patient health records. Our AI voice solutions operate within our clients' infrastructure and are designed to comply with Australian healthcare data protection requirements.

    8. Your Rights

    Under the Australian Privacy Act, you have the right to:

    • Access the personal information we hold about you
    • Request correction of inaccurate information
    • Complain about a breach of your privacy
    • Request deletion of your information (where applicable)

    9. Cookies and Analytics

    Our website uses cookies and analytics tools to improve user experience and understand how visitors use our site. You can control cookie preferences through your browser settings.

    10. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website with a new "Last updated" date.

    11. Contact Us

    If you have any questions about this Privacy Policy or wish to make a privacy-related request, please contact us at:

    Cadence
    Melbourne, Australia
    Email: privacy@gocadence.ai

    12. Complaints

    If you are not satisfied with our response to a privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.