Question 1

Where does Abridge store patient data?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 2

Where does Abridge process data?

Accepted Answer

United States, plus countries where Abridge's service providers are located Published statement: "your personal information will be processed within the US and countries where our service providers are located" (source: https://www.abridge.com/privacy-policy, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 3

Which AI models does Abridge use?

Accepted Answer

Vendor presents its Contextual Reasoning Engine as 'leading healthcare AI infrastructure'; the page names no model providers. Separately, the trust centre's Data Service Vendors table lists OpenAI and Anthropic for interim text summarization, Microsoft Azure for backup OpenAI model hosting and Baseten for running Abridge-created models. Published statement: "Introducing Abridge Contextual Reasoning Engine Leading healthcare AI infrastructure" (source: https://www.abridge.com/abridge-contextual-reasoning-engine, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 4

What certifications does Abridge publish?

Accepted Answer

SOC 2 Type 1, SOC 2 Type 2, HIPAA, CCPA and TX-RAMP listed on trust centre Published statement: "Our products are covered by a SOC 2 Type 2 report, validated by an independent third-party auditor for security and confidentiality." (source: https://trust.abridge.com/, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 5

Which subprocessors does Abridge name?

Accepted Answer

Trust centre's Data Service Vendors table lists 13 vendors, each with a purpose and a US location: Google Cloud (cloud hosting), OpenAI and Anthropic (interim text summarization), Microsoft Azure (backup OpenAI model hosting), Baseten (running Abridge-created models), LiveKit (verbatim voice stream support), Temporal (encounter processing orchestration), Sentry (application performance monitoring and error tracking), Amplitude (application analytics), Zendesk (user support), Braze (user support and messaging), Sigma Computing (data management and analytics) and dbt Labs (data handling). The table notes PHI and/or PII involvement for every vendor except Temporal. Published statement: "Data Service Vendors … OpenAI | Interim Text Summarization | US | PHI/PII involved. … Microsoft Azure | Backup OpenAI model hosting | US | PHI/PII involved. … Anthropic | Interim Text Summarization | US | PHI/PII involved." (source: https://trust.abridge.com/, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 6

What does Abridge publish about TGA status?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 7

Which practice management systems does Abridge list as integrations?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 8

Which Australian or New Zealand entity does Abridge contract through?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 9

What support hours does Abridge publish?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Abridge

Data storage region

Data processing region

Model provenance

Subprocessors

Certifications

TGA status

PMS integrations

ANZ entity

Support hours

What Abridge publishes — answered from the record

Something wrong or out of date?