Question 1

Where does Coviu store patient data?

Accepted Answer

United States (for US-located clients, per privacy policy); no Australia-specific storage statement found on checked pages Published statement: "For clients located in the United States, we generally store personal information in the United States." (source: https://www.coviu.com/en-au/privacy, checked 2026-08-13). Answered only from what the vendor publishes on its own public pages, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 2

Where does Coviu process data?

Accepted Answer

Third parties may store, transfer or access personal information outside the United States (e.g. Australia or other countries) Published statement: "those third parties may store, transfer, or access personal information outside of the United States (for example, in Australia or other countries)." (source: https://www.coviu.com/en-au/privacy, checked 2026-08-13). Answered only from what the vendor publishes on its own public pages, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 3

Which AI models does Coviu use?

Accepted Answer

Third-party AI technologies used for transcription and transcript summarisation; providers not named Published statement: "AI technologies provided by third parties for transcription services and for transcript summarization services" (source: https://www.coviu.com/en-au/privacy, checked 2026-08-13). Answered only from what the vendor publishes on its own public pages, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 4

What certifications does Coviu publish?

Accepted Answer

Business Associate Agreements available to eligible customers (HIPAA); no ISO 27001 or SOC 2 statement found on checked pages Published statement: "Business Associate Agreements (BAAs) are available to eligible customers." (source: https://www.coviu.com/en-au/compliance-and-security, checked 2026-08-13). Answered only from what the vendor publishes on its own public pages, as at the check date shown. Not an assessment, audit, certification or endorsement.

Coviu

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Data storage region

Data processing region

Model provenance

Subprocessors

Certifications

TGA status

PMS integrations

ANZ entity

Support hours

What Coviu publishes — answered from the record

The Assurance Register — for teams who have to prove their diligence

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