Question 1

Where does Coviu store patient data?

Accepted Answer

No Australia-specific storage statement found on the pages checked; privacy policy says it generally stores personal information of US-located clients in the United States Published statement: "For clients located in the United States, we generally store personal information in the United States." (source: https://www.coviu.com/en-au/privacy, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 2

Where does Coviu process data?

Accepted Answer

Third parties may store, transfer or access personal information outside the United States (e.g. Australia or other countries) Published statement: "those third parties may store, transfer, or access personal information outside of the United States (for example, in Australia or other countries)." (source: https://www.coviu.com/en-au/privacy, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 3

Which AI models does Coviu use?

Accepted Answer

Third-party AI technologies used for transcription and transcript summarisation; providers not named Published statement: "AI technologies provided by third parties for transcription services and for transcript summarization services" (source: https://www.coviu.com/en-au/privacy, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 4

What certifications does Coviu publish?

Accepted Answer

Business Associate Agreements available to eligible customers (HIPAA) Published statement: "Business Associate Agreements (BAAs) are available to eligible customers." (source: https://www.coviu.com/en-au/compliance-and-security, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 5

Which subprocessors does Coviu name?

Accepted Answer

AWS (hosting); PostHog, AppCues, SparkPost, Twilio, HubSpot, Stripe also named as service providers in privacy policy Published statement: "our hosting provider (as at the date of this policy - AWS)" (source: https://www.coviu.com/en-au/privacy, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 6

What does Coviu publish about TGA status?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 7

Which practice management systems does Coviu list as integrations?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 8

Which Australian or New Zealand entity does Coviu contract through?

Accepted Answer

Coviu Global Pty Ltd (ABN 22 608 925 060) Published statement: "Coviu Global Pty Ltd (ABN 22 608 925 060)" (source: https://www.coviu.com/en-au/privacy, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 9

What support hours does Coviu publish?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Coviu

Data storage region

Data processing region

Model provenance

Subprocessors

Certifications

TGA status

PMS integrations

ANZ entity

Support hours

What Coviu publishes — answered from the record

Something wrong or out of date?