Cisco Webex Contact Center

    Contact centre (CCaaS)HQ · USWebsite As at 28 July 2026
    This tracker records only what each vendor has published on its own public pages. It is not an assessment, audit, certification or endorsement. Vendors change their documentation — always verify directly before making a procurement decision.

    Data storage region

    ValueChecked 28 July 2026
    Tenant created in the data center closest to the Country of Operation selected in the setup wizard. Data center locations listed: United States, Canada, United Kingdom, Germany, Singapore, Australia, Japan, India.
    “When you pick a Country of Operation in the set up wizard under the Contact Center tab, the system will create your tenant, in the data center that's closest to that country.”
    help.webex.com

    Data processing region

    ValueChecked 28 July 2026
    The regional Data Security, Privacy and Residency article retrieved (Singapore region variant) states that data may be processed outside the storage region to use GPU clusters for LLM and Advanced Speech Recognition, that processing means computation only, and that data is not stored at the processing location. An Australia-region variant of this article was not retrieved.
    “To leverage high-performance GPU clusters required for Large Language Models (LLMs) and Advanced Speech Recognition (ASR), data may be processed outside Singapore.”
    help.webex.com

    Model provenance

    ValueChecked 28 July 2026
    Microsoft named as the third-party model provider for Webex generative AI features; Azure OpenAI named as the provider of content filtering.
    “the 3rd party model provider, Microsoft, does not access, monitor, or store Cisco customer data”
    help.webex.com

    Subprocessors

    ValueChecked 28 July 2026
    ElevenLabs and Deepgram named as sub-processors for certain speech and transcription tasks in the regional Data Security, Privacy and Residency article retrieved (Singapore region variant). No consolidated public sub-processor list for Webex Contact Center was located.
    “ElevenLabs and Deepgram are used as EU-based sub-processors for certain speech and transcription tasks”
    help.webex.com

    Certifications

    ValueChecked 28 July 2026
    Webex stated as ISO/IEC 27001:2013 certified. The same page addresses GDPR and states Webex can be used in a healthcare environment consistent with customer needs for HIPAA compliance. The page covers Webex generally and does not separately delineate Webex Contact Center.
    “Webex is ISO/IEC 27001:2013 certified.”
    help.webex.com

    TGA status

    ValueChecked 28 July 2026
    Not disclosed / not found
    We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
    help.webex.com

    PMS integrations

    ValueChecked 28 July 2026
    Not disclosed / not found
    We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
    help.webex.com

    ANZ entity

    ValueChecked 28 July 2026
    Not disclosed / not found
    We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
    www.cisco.com

    Support hours

    ValueChecked 28 July 2026
    Not disclosed / not found
    We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
    www.cisco.com
    Right of reply

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