Question 1

Where does Cisco Webex Contact Center store patient data?

Accepted Answer

Tenant created in the data center closest to the Country of Operation selected in the setup wizard. Data center locations listed: United States, Canada, United Kingdom, Germany, Singapore, Australia, Japan, India. Published statement: "When you pick a Country of Operation in the set up wizard under the Contact Center tab, the system will create your tenant, in the data center that's closest to that country." (source: https://help.webex.com/en-us/article/n0p6xa1/Data-Locality-in-Webex-Contact-Center, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 2

Where does Cisco Webex Contact Center process data?

Accepted Answer

The regional Data Security, Privacy and Residency article retrieved (Singapore region variant) states that data may be processed outside the storage region to use GPU clusters for LLM and Advanced Speech Recognition, that processing means computation only, and that data is not stored at the processing location. An Australia-region variant of this article was not retrieved. Published statement: "To leverage high-performance GPU clusters required for Large Language Models (LLMs) and Advanced Speech Recognition (ASR), data may be processed outside Singapore." (source: https://help.webex.com/article/9qrsly, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 3

Which AI models does Cisco Webex Contact Center use?

Accepted Answer

Microsoft named as the third-party model provider for Webex generative AI features; Azure OpenAI named as the provider of content filtering. Published statement: "the 3rd party model provider, Microsoft, does not access, monitor, or store Cisco customer data" (source: https://help.webex.com/article/noae57p, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 4

What certifications does Cisco Webex Contact Center publish?

Accepted Answer

Webex stated as ISO/IEC 27001:2013 certified. The same page addresses GDPR and states Webex can be used in a healthcare environment consistent with customer needs for HIPAA compliance. The page covers Webex generally and does not separately delineate Webex Contact Center. Published statement: "Webex is ISO/IEC 27001:2013 certified." (source: https://help.webex.com/en-us/article/pdz31w/Webex-Compliance-and-Certifications, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 5

Which subprocessors does Cisco Webex Contact Center name?

Accepted Answer

ElevenLabs and Deepgram named as sub-processors for certain speech and transcription tasks in the regional Data Security, Privacy and Residency article retrieved (Singapore region variant). No consolidated public sub-processor list for Webex Contact Center was located. Published statement: "ElevenLabs and Deepgram are used as EU-based sub-processors for certain speech and transcription tasks" (source: https://help.webex.com/article/9qrsly, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 6

What does Cisco Webex Contact Center publish about TGA status?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 7

Which practice management systems does Cisco Webex Contact Center list as integrations?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 8

Which Australian or New Zealand entity does Cisco Webex Contact Center contract through?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 9

What support hours does Cisco Webex Contact Center publish?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Cisco Webex Contact Center

Data storage region

Data processing region

Model provenance

Subprocessors

Certifications

TGA status

PMS integrations

ANZ entity

Support hours

What Cisco Webex Contact Center publishes — answered from the record

Something wrong or out of date?