Question 1

Where does Lyngo AI store patient data?

Accepted Answer

No single storage region stated. The published sub-processor list names Microsoft Corporation (Azure) and Google LLC (Google Cloud Platform) as cloud service providers used to host Customer Data, each with Location: Australia & United States. Published statement: "Lyngo AI may use the following sub-processors to host Customer Data or provide other infrastructure that helps with delivery of our Services:" (source: https://help.lyngo.ai/en/articles/13597418-lyngo-ai-sub-processors, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 2

Where does Lyngo AI process data?

Accepted Answer

No single processing region stated. The sub-processor list gives Location: United States for Anthropic PBC and OpenAI, LLC (AI Language Model Services), Deepgram, Inc. (Speech-to-Text Transcription) and ElevenLabs, Inc. (Text-to-Speech Voice Synthesis Services). Published statement: "When you use Lyngo, some of your data may be processed by these providers on our behalf." (source: https://help.lyngo.ai/en/articles/13597418-lyngo-ai-sub-processors, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 3

Which AI models does Lyngo AI use?

Accepted Answer

Anthropic PBC and OpenAI, LLC listed for AI Language Model Services; Deepgram, Inc. for Speech-to-Text Transcription; ElevenLabs, Inc. for Text-to-Speech Voice Synthesis Services. Published statement: "Anthropic PBC Activity: AI Language Model Services Location: United States" (source: https://help.lyngo.ai/en/articles/13597418-lyngo-ai-sub-processors, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 4

What certifications does Lyngo AI publish?

Accepted Answer

Privacy policy says it takes into account the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as well as the New Zealand Privacy Act 2020 and the Information Privacy Principles. No ISO 27001, SOC 2, IRAP or HIPAA certification is stated on the pages checked. Published statement: "This Privacy Policy takes into account the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as well as the New Zealand Privacy Act 2020 and the Information Privacy Principles." (source: https://lyngo.notion.site/Privacy-Policy-0109b2d48eb8419d821e71eb18c44d77, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 5

Which subprocessors does Lyngo AI name?

Accepted Answer

Published list of 19 named sub-processors (article dated February 9, 2026). Infrastructure: Microsoft Corporation (Azure), Google LLC (Google Cloud Platform), Deepgram Inc., Anthropic PBC, OpenAI LLC, Grafana Labs, Langfuse GmbH, LiveKit Inc., ElevenLabs Inc., Telnyx LLC, Twilio Inc., Vonage Holdings Corp. Other: Intercom Inc., PostHog Inc., Clarity (Microsoft Corporation), HubSpot Inc., Google LLC (Google Workspace), Slack Technologies LLC, Hamming AI Inc. Published statement: "Sub-processors are third-party service providers that we use to deliver our services." (source: https://help.lyngo.ai/en/articles/13597418-lyngo-ai-sub-processors, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 6

What does Lyngo AI publish about TGA status?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 7

Which practice management systems does Lyngo AI list as integrations?

Accepted Answer

Vendor states Lyngo integrates directly with Cliniko, Nookal, PracSuite and Splose via API. Published statement: "Lyngo integrates directly with Cliniko, Nookal, PracSuite, and Splose via API." (source: https://www.lyngo.ai/, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 8

Which Australian or New Zealand entity does Lyngo AI contract through?

Accepted Answer

Sydney office address published: 24 Campbell Street, Haymarket, Sydney NSW 2000, Australia (a London office is also listed). No registered company name, ACN or ABN stated on the pages checked. Published statement: "Sydney office 24 Campbell Street Haymarket Sydney NSW 2000 Australia" (source: https://www.lyngo.ai/, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 9

What support hours does Lyngo AI publish?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Lyngo AI

Data storage region

Data processing region

Model provenance

Subprocessors

Certifications

TGA status

PMS integrations

ANZ entity

Support hours

What Lyngo AI publishes — answered from the record

Something wrong or out of date?