{"source":"Cadence — ANZ Health AI Vendor Trust Tracker","source_url":"https://gocadence.ai/vendor-trust","license":"CC BY 4.0","license_url":"https://creativecommons.org/licenses/by/4.0/","attribution":"Source: Cadence — gocadence.ai/vendor-trust, CC BY 4.0. Only what each vendor has published on its own public pages. Not an assessment, audit, certification or endorsement.","disclaimer":"This tracker records only what each vendor has published on its own public pages. It is not an assessment, audit, certification or endorsement. Vendors change their documentation — always verify directly before making a procurement decision.","generated_at":"2026-07-28T16:10:31.263Z","filters":{"vendor":"","category":"","fact_key":"","hq_country":"","q":""},"limit":200,"offset":0,"total":211,"count":200,"results":[{"id":"d180a050-1deb-4fbd-be3a-1b500c959a75","vendor_slug":"aidial","vendor_name":"AiDial","category":"voice_agent","hq_country":"AU","website":"https://aidial.com.au","fact_key":"pms_integrations","fact_value":"Cliniko, Halaxy and PracSuite named, subject to available API access.","source_url":"https://aidial.com.au/healthcare-voice-ai","source_quote":"AiDial supports healthcare booking integrations such as Cliniko, Halaxy and PracSuite, plus calendars, SMS, email, webhooks and custom APIs.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"5ad72cd2-1b01-4ca5-9cd0-5ff43ad9e98a","vendor_slug":"aidial","vendor_name":"AiDial","category":"voice_agent","hq_country":"AU","website":"https://aidial.com.au","fact_key":"model_provenance","fact_value":"not_disclosed_or_not_found","source_url":"https://aidial.com.au/ai-communications-compliance","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"f85c00d7-992e-4f2c-afb2-9b236cc13e78","vendor_slug":"aidial","vendor_name":"AiDial","category":"voice_agent","hq_country":"AU","website":"https://aidial.com.au","fact_key":"data_storage_region","fact_value":"Australia. Privacy policy states servers are primarily hosted within Australia; the same policy states personal information may be provided to third parties located outside Australia, including server hosting providers where infrastructure 'may occasionally be located'.","source_url":"https://aidial.com.au/privacy-policy","source_quote":"Our AI call platform operates on our own secure servers, which are primarily hosted within Australia by trusted third-party infrastructure providers.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"c58c7d4e-aea3-4ec8-9b9d-b4f510a01a8b","vendor_slug":"aidial","vendor_name":"AiDial","category":"voice_agent","hq_country":"AU","website":"https://aidial.com.au","fact_key":"data_processing_region","fact_value":"Australia, as stated on the healthcare product page.","source_url":"https://aidial.com.au/healthcare-voice-ai","source_quote":"All AI software and data remain within Australian cloud infrastructure","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"6e9db0ca-5ef2-4fdc-be10-9ac8ac2f38c6","vendor_slug":"aidial","vendor_name":"AiDial","category":"voice_agent","hq_country":"AU","website":"https://aidial.com.au","fact_key":"anz_entity","fact_value":"DIGITALON Pty Ltd trading as AiDial, ABN 64 630 163 469.","source_url":"https://aidial.com.au/privacy-policy","source_quote":"DIGITALON Pty Ltd trading as AiDial (“we”, “our”, “AiDial”) is committed to protecting your privacy.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"0a5fc59b-7719-4d7f-ab40-9375052bb48e","vendor_slug":"aidial","vendor_name":"AiDial","category":"voice_agent","hq_country":"AU","website":"https://aidial.com.au","fact_key":"support_hours","fact_value":"not_disclosed_or_not_found","source_url":"https://aidial.com.au/healthcare-voice-ai","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"b7154fff-b050-4ab1-9fec-7b6f9e9d55c0","vendor_slug":"aidial","vendor_name":"AiDial","category":"voice_agent","hq_country":"AU","website":"https://aidial.com.au","fact_key":"certifications","fact_value":"not_disclosed_or_not_found","source_url":"https://aidial.com.au/ai-communications-compliance","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"4fddd06d-d93c-4f3b-b278-c2c6b5838a38","vendor_slug":"aidial","vendor_name":"AiDial","category":"voice_agent","hq_country":"AU","website":"https://aidial.com.au","fact_key":"subprocessors","fact_value":"not_disclosed_or_not_found","source_url":"https://aidial.com.au/privacy-policy","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"4b770a94-bc47-4030-ad8e-47886ab086bc","vendor_slug":"aidial","vendor_name":"AiDial","category":"voice_agent","hq_country":"AU","website":"https://aidial.com.au","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://aidial.com.au/healthcare-voice-ai","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"917c8955-c8d8-49d8-b21f-f970eca1716e","vendor_slug":"amazon-connect","vendor_name":"Amazon Connect (Amazon Web Services)","category":"ccaas","hq_country":"US","website":"https://aws.amazon.com/connect/","fact_key":"subprocessors","fact_value":"Public AWS sub-processor page published, organised into AWS infrastructure entities, AWS service providers, third-party service providers and AWS European Sovereign Cloud providers. AWS states the relevant sub-processors depend on the Region and services selected.","source_url":"https://aws.amazon.com/compliance/sub-processors/","source_quote":"This page provides information about the sub-processors that AWS has engaged in accordance with the AWS Data Processing Addendum (AWS DPA)","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"2ab60460-3f84-45bf-b6f0-b8642f1ad3bf","vendor_slug":"amazon-connect","vendor_name":"Amazon Connect (Amazon Web Services)","category":"ccaas","hq_country":"US","website":"https://aws.amazon.com/connect/","fact_key":"support_hours","fact_value":"Basic Support stated as 24/7 access to customer service, documentation, whitepapers and AWS re:Post. Business, Enterprise and Unified Operations plans stated as 24/7 phone, web, chat and email access, with response targets from <15 min (Enterprise, business-critical system down) to <24 hours (general guidance).","source_url":"https://aws.amazon.com/premiumsupport/plans/","source_quote":"24/7 access to customer service, documentation, whitepapers, and AWS re:Post","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"221b2fe2-9c45-4553-93d1-e820f3af4140","vendor_slug":"amazon-connect","vendor_name":"Amazon Connect (Amazon Web Services)","category":"ccaas","hq_country":"US","website":"https://aws.amazon.com/connect/","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://aws.amazon.com/compliance/hipaa-eligible-services-reference/","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"093599b8-0baa-4a59-a3f1-30c35694cbe9","vendor_slug":"amazon-connect","vendor_name":"Amazon Connect (Amazon Web Services)","category":"ccaas","hq_country":"US","website":"https://aws.amazon.com/connect/","fact_key":"anz_entity","fact_value":"AWS Contracting Party for Australia stated as Amazon Web Services Australia Pty Ltd (ABN: 63 605 345 891), Level 37, 2-26 Park Street, Sydney, NSW, 2000, Australia. For New Zealand, Amazon Web Services New Zealand Limited, Level 5, 18 Viaduct Harbour Ave, Auckland, 1010, New Zealand.","source_url":"https://aws.amazon.com/agreement/","source_quote":"Amazon Web Services Australia Pty Ltd (ABN: 63 605 345 891)","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"0d6c6f05-1f5b-4b23-8822-fb5e48f5dc23","vendor_slug":"amazon-connect","vendor_name":"Amazon Connect (Amazon Web Services)","category":"ccaas","hq_country":"US","website":"https://aws.amazon.com/connect/","fact_key":"certifications","fact_value":"Amazon Connect listed in scope on the AWS Services in Scope by Compliance Program page for IRAP PROTECTED. AWS states the IRAP assessment covers in-scope services in the AWS Sydney and Melbourne Regions.","source_url":"https://aws.amazon.com/compliance/services-in-scope/IRAP/","source_quote":"Amazon Connect","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"b5c6eed4-229d-4b13-90be-b3b40fe25424","vendor_slug":"amazon-connect","vendor_name":"Amazon Connect (Amazon Web Services)","category":"ccaas","hq_country":"US","website":"https://aws.amazon.com/connect/","fact_key":"certifications","fact_value":"Amazon Connect listed on the AWS HIPAA Eligible Services Reference. AWS states an AWS business associate agreement must be entered into before using HIPAA Eligible Services with Protected Health Information.","source_url":"https://aws.amazon.com/compliance/hipaa-eligible-services-reference/","source_quote":"without first entering into an AWS business associate agreement","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"ebce653f-d2d4-4c2b-95cb-a380bd67000c","vendor_slug":"amazon-connect","vendor_name":"Amazon Connect (Amazon Web Services)","category":"ccaas","hq_country":"US","website":"https://aws.amazon.com/connect/","fact_key":"data_processing_region","fact_value":"Amazon Connect AI agents documentation states that cross-region inference automatically selects the AWS Region used to process data, and that customers who do not want their data processed in a Region other than the one they selected can contact AWS Support.","source_url":"https://docs.aws.amazon.com/connect/latest/adminguide/enable-q.html","source_quote":"Connect AI agents uses cross-region inference to automatically select the optimal AWS Region for processing your data","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"857bfbb7-325d-452f-b8e4-a115890e7f40","vendor_slug":"amazon-connect","vendor_name":"Amazon Connect (Amazon Web Services)","category":"ccaas","hq_country":"US","website":"https://aws.amazon.com/connect/","fact_key":"data_storage_region","fact_value":"Amazon Connect listed as available in Asia Pacific (Sydney), ap-southeast-2, with endpoint connect.ap-southeast-2.amazonaws.com.","source_url":"https://docs.aws.amazon.com/connect/latest/adminguide/regions.html","source_quote":"| Asia Pacific (Sydney) | ap-southeast-2 |  connect.ap-southeast-2.amazonaws.com  | HTTPS |","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"a8c2d2bf-3c29-402f-842c-3e685b942efb","vendor_slug":"amazon-connect","vendor_name":"Amazon Connect (Amazon Web Services)","category":"ccaas","hq_country":"US","website":"https://aws.amazon.com/connect/","fact_key":"data_storage_region","fact_value":"AWS states the customer chooses the AWS Region(s) in which content is stored, and that AWS will not move or replicate content outside the chosen Region(s) without the customer's agreement.","source_url":"https://aws.amazon.com/compliance/data-privacy-faq/","source_quote":"You choose the AWS Region(s) in which your content is stored.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"ba1a0fd5-e90e-4095-a8a2-bfcdd6e5b7f0","vendor_slug":"amazon-connect","vendor_name":"Amazon Connect (Amazon Web Services)","category":"ccaas","hq_country":"US","website":"https://aws.amazon.com/connect/","fact_key":"model_provenance","fact_value":"Generative AI-powered post-contact summaries stated to be built on Amazon Bedrock. No individual foundation model or model vendor is named on this page.","source_url":"https://docs.aws.amazon.com/connect/latest/adminguide/view-generative-ai-contact-summaries.html","source_quote":"Because generative AI-powered post-contact summaries is built on Amazon Bedrock, users can take full advantage of the controls implemented in Amazon Bedrock","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"7953854e-6234-440e-9167-33f47aaa234e","vendor_slug":"amazon-connect","vendor_name":"Amazon Connect (Amazon Web Services)","category":"ccaas","hq_country":"US","website":"https://aws.amazon.com/connect/","fact_key":"pms_integrations","fact_value":"not_disclosed_or_not_found","source_url":"https://docs.aws.amazon.com/connect/latest/adminguide/enable-q.html","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"03e51338-3cbd-443d-9300-96ab89f61c11","vendor_slug":"cisco-webex","vendor_name":"Cisco Webex Contact Center","category":"ccaas","hq_country":"US","website":"https://www.webex.com","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://help.webex.com/en-us/article/pdz31w/Webex-Compliance-and-Certifications","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"0aea8bff-db81-4b39-b82e-3549a8a75716","vendor_slug":"cisco-webex","vendor_name":"Cisco Webex Contact Center","category":"ccaas","hq_country":"US","website":"https://www.webex.com","fact_key":"anz_entity","fact_value":"not_disclosed_or_not_found","source_url":"https://www.cisco.com/c/en_au/about/contacts.html","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"f373bf15-7991-4fda-ad84-2b3437714cd6","vendor_slug":"cisco-webex","vendor_name":"Cisco Webex Contact Center","category":"ccaas","hq_country":"US","website":"https://www.webex.com","fact_key":"certifications","fact_value":"Webex stated as ISO/IEC 27001:2013 certified. The same page addresses GDPR and states Webex can be used in a healthcare environment consistent with customer needs for HIPAA compliance. The page covers Webex generally and does not separately delineate Webex Contact Center.","source_url":"https://help.webex.com/en-us/article/pdz31w/Webex-Compliance-and-Certifications","source_quote":"Webex is ISO/IEC 27001:2013 certified.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"719e2edd-4cc6-4576-9287-5db6918a491b","vendor_slug":"cisco-webex","vendor_name":"Cisco Webex Contact Center","category":"ccaas","hq_country":"US","website":"https://www.webex.com","fact_key":"data_processing_region","fact_value":"The regional Data Security, Privacy and Residency article retrieved (Singapore region variant) states that data may be processed outside the storage region to use GPU clusters for LLM and Advanced Speech Recognition, that processing means computation only, and that data is not stored at the processing location. An Australia-region variant of this article was not retrieved.","source_url":"https://help.webex.com/article/9qrsly","source_quote":"To leverage high-performance GPU clusters required for Large Language Models (LLMs) and Advanced Speech Recognition (ASR), data may be processed outside Singapore.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"f2057b98-28a0-4dc1-86b7-1db73ddd04aa","vendor_slug":"cisco-webex","vendor_name":"Cisco Webex Contact Center","category":"ccaas","hq_country":"US","website":"https://www.webex.com","fact_key":"data_storage_region","fact_value":"Tenant created in the data center closest to the Country of Operation selected in the setup wizard. Data center locations listed: United States, Canada, United Kingdom, Germany, Singapore, Australia, Japan, India.","source_url":"https://help.webex.com/en-us/article/n0p6xa1/Data-Locality-in-Webex-Contact-Center","source_quote":"When you pick a Country of Operation in the set up wizard under the Contact Center tab, the system will create your tenant, in the data center that's closest to that country.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"56c56d14-5c32-4631-becb-7aff80c3e556","vendor_slug":"cisco-webex","vendor_name":"Cisco Webex Contact Center","category":"ccaas","hq_country":"US","website":"https://www.webex.com","fact_key":"model_provenance","fact_value":"Microsoft named as the third-party model provider for Webex generative AI features; Azure OpenAI named as the provider of content filtering.","source_url":"https://help.webex.com/article/noae57p","source_quote":"the 3rd party model provider, Microsoft, does not access, monitor, or store Cisco customer data","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"82f7c5c7-e483-4da9-9103-8849820cf740","vendor_slug":"cisco-webex","vendor_name":"Cisco Webex Contact Center","category":"ccaas","hq_country":"US","website":"https://www.webex.com","fact_key":"pms_integrations","fact_value":"not_disclosed_or_not_found","source_url":"https://help.webex.com/en-us/article/n0p6xa1/Data-Locality-in-Webex-Contact-Center","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"4e0e3bff-35f4-4206-8994-e9e7aab070f5","vendor_slug":"cisco-webex","vendor_name":"Cisco Webex Contact Center","category":"ccaas","hq_country":"US","website":"https://www.webex.com","fact_key":"subprocessors","fact_value":"ElevenLabs and Deepgram named as sub-processors for certain speech and transcription tasks in the regional Data Security, Privacy and Residency article retrieved (Singapore region variant). No consolidated public sub-processor list for Webex Contact Center was located.","source_url":"https://help.webex.com/article/9qrsly","source_quote":"ElevenLabs and Deepgram are used as EU-based sub-processors for certain speech and transcription tasks","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"85921b34-e06d-4e43-a074-f6b9eaa8ddcc","vendor_slug":"cisco-webex","vendor_name":"Cisco Webex Contact Center","category":"ccaas","hq_country":"US","website":"https://www.webex.com","fact_key":"support_hours","fact_value":"not_disclosed_or_not_found","source_url":"https://www.cisco.com/c/dam/en_us/about/doing_business/legal/OfferDescriptions/cisco-webex-od.pdf","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"b7c85f7e-8232-4ceb-9736-266e14562768","vendor_slug":"cognigy","vendor_name":"Cognigy (NiCE Cognigy)","category":"voice_agent","hq_country":"DE","website":"https://www.cognigy.com","fact_key":"anz_entity","fact_value":"not_disclosed_or_not_found","source_url":"https://www.cognigy.com/contact-us","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"6bea9051-a3b3-4552-b3c9-773d08844ab4","vendor_slug":"cognigy","vendor_name":"Cognigy (NiCE Cognigy)","category":"voice_agent","hq_country":"DE","website":"https://www.cognigy.com","fact_key":"certifications","fact_value":"Vendor announced completion of a SOC 2 Type II audit performed by KirkpatrickPrice. Other frameworks (ISO 27001, ISO 27701, ISO 42001, TISAX, BSI C5) were not verifiable on the pages that could be retrieved.","source_url":"https://www.cognigy.com/news/conversational-ai-platform-cognigy-receives-soc-2-type-i-attestation","source_quote":"today announced that it has completed its SOC 2 Type II audit, performed by KirkpatrickPrice.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"2c519795-b37b-4e32-9a1c-c3b02855990c","vendor_slug":"cognigy","vendor_name":"Cognigy (NiCE Cognigy)","category":"voice_agent","hq_country":"DE","website":"https://www.cognigy.com","fact_key":"data_processing_region","fact_value":"not_disclosed_or_not_found","source_url":"https://docs.cognigy.com/ai/administer/installation/ip-ranges-shared-environments","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"4c64b9e2-be1f-4984-a546-1b00156d34c3","vendor_slug":"cognigy","vendor_name":"Cognigy (NiCE Cognigy)","category":"voice_agent","hq_country":"DE","website":"https://www.cognigy.com","fact_key":"data_storage_region","fact_value":"Documentation lists SaaS clusters by region: Europe (app.cognigy.ai), US (app-us.cognigy.ai), United Kingdom (app-uk.cognigy.ai), Australia (au-02.cognigy.ai), plus NiCE CXone shared SaaS clusters including AU1 [Asia Pacific (Sydney)]. The page lists clusters and IP ranges; it does not separately state storage vs processing.","source_url":"https://docs.cognigy.com/ai/administer/installation/ip-ranges-shared-environments","source_quote":"Australia SaaS - au-02.cognigy.ai","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"be763eb3-dc14-4736-8913-1cd143122507","vendor_slug":"cognigy","vendor_name":"Cognigy (NiCE Cognigy)","category":"voice_agent","hq_country":"DE","website":"https://www.cognigy.com","fact_key":"model_provenance","fact_value":"Documentation lists selectable LLM providers: Platform-Provided LLM, Azure OpenAI, OpenAI, OpenAI-Compatible LLMs, Anthropic, Google Vertex, Google Gemini, Google GenAI, Aleph Alpha, Amazon Bedrock, Mistral AI, Cognigy Nexus LLM.","source_url":"https://docs.cognigy.com/ai/empower/llms/providers/all-providers","source_quote":"To add a standard or custom model, select a large language model (LLM) provider integrated with Cognigy.AI:","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"afafe9db-2f45-4ad3-81e5-40d942db3ce3","vendor_slug":"cognigy","vendor_name":"Cognigy (NiCE Cognigy)","category":"voice_agent","hq_country":"DE","website":"https://www.cognigy.com","fact_key":"pms_integrations","fact_value":"not_disclosed_or_not_found","source_url":"https://docs.cognigy.com/ai/endpoints/overview/","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"67b0a224-c8d6-4efc-9c68-77e4f6a5e7b5","vendor_slug":"cognigy","vendor_name":"Cognigy (NiCE Cognigy)","category":"voice_agent","hq_country":"DE","website":"https://www.cognigy.com","fact_key":"subprocessors","fact_value":"not_disclosed_or_not_found","source_url":"https://trust.cognigy.com/","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"e94cb78f-5c63-459b-8cbd-f7d835a204bf","vendor_slug":"cognigy","vendor_name":"Cognigy (NiCE Cognigy)","category":"voice_agent","hq_country":"DE","website":"https://www.cognigy.com","fact_key":"support_hours","fact_value":"not_disclosed_or_not_found","source_url":"https://docs.cognigy.com/help","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"632b72c6-1370-4ab8-b8b8-7f10bf3de6c8","vendor_slug":"cognigy","vendor_name":"Cognigy (NiCE Cognigy)","category":"voice_agent","hq_country":"DE","website":"https://www.cognigy.com","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://trust.cognigy.com/","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"fe3c3469-d456-4463-b4cc-9068629ecdf3","vendor_slug":"curious-thing","vendor_name":"Curious Thing","category":"voice_agent","hq_country":"AU","website":"https://curiousthing.io","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://curiousthing.io/features/stay-secure","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"fa6945c8-21c1-4131-ba35-0dd14eed53c1","vendor_slug":"curious-thing","vendor_name":"Curious Thing","category":"voice_agent","hq_country":"AU","website":"https://curiousthing.io","fact_key":"anz_entity","fact_value":"Curious Thing Pty Ltd, Level 2, 477 Pitt Street, Sydney NSW 2000. The privacy policy also states the company is headquartered in Sydney, Australia; the contact page lists only a UK office (Trivoni Software Limited, Manchester).","source_url":"https://curiousthing.io/policies/privacy-policy","source_quote":"Curious Thing Pty Ltd (Curious Thing), Level 2, 477 Pitt Street, Sydney NSW 2000","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"ed030071-79b1-4240-b1ed-fd1824b59997","vendor_slug":"curious-thing","vendor_name":"Curious Thing","category":"voice_agent","hq_country":"AU","website":"https://curiousthing.io","fact_key":"certifications","fact_value":"ISO 27001 certification and completion of a SOC 2 Type II audit stated; GDPR and HIPAA compliance stated. No certificate numbers or audit dates given.","source_url":"https://curiousthing.io/features/stay-secure","source_quote":"Stay secure with ISO 27001 and SOC 2 certification and GDPR and HIPAA compliant.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"59027da3-a47f-4c2e-9ec9-e70b482c6d7a","vendor_slug":"curious-thing","vendor_name":"Curious Thing","category":"voice_agent","hq_country":"AU","website":"https://curiousthing.io","fact_key":"data_processing_region","fact_value":"No single processing region stated. Same clause states information may be transferred, processed and stored wherever the company or its third-party service providers operate, unless expressly agreed otherwise with a customer with data sovereignty requirements.","source_url":"https://curiousthing.io/policies/privacy-policy","source_quote":"We collect information globally and may transfer, process and store your information outside of your country of residence, to wherever we or our third-party service providers operate","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"c991d016-b754-4420-a141-2b899e777501","vendor_slug":"curious-thing","vendor_name":"Curious Thing","category":"voice_agent","hq_country":"AU","website":"https://curiousthing.io","fact_key":"data_storage_region","fact_value":"No single storage region stated. Privacy policy states information may be transferred, processed and stored outside the individual's country of residence, unless expressly agreed otherwise with a customer with data sovereignty requirements.","source_url":"https://curiousthing.io/policies/privacy-policy","source_quote":"We collect information globally and may transfer, process and store your information outside of your country of residence, to wherever we or our third-party service providers operate","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"5a9304d2-eeca-495d-8f87-a1e50ff4e720","vendor_slug":"curious-thing","vendor_name":"Curious Thing","category":"voice_agent","hq_country":"AU","website":"https://curiousthing.io","fact_key":"model_provenance","fact_value":"ChatGPT named as powering the 'Alex' FAQ voice AI agent, combined with the company's own voice AI technology. No provider is named for the other products.","source_url":"https://curiousthing.io/products/alex-chatgpt-powered-voice-ai-assistant-for-frequently-asked-questions","source_quote":"Combining Curious Thing’s voice AI technology and ChatGPT, we bring you a cutting-edge AI agent that can answer business-related frequently asked questions (FAQs) over the phone 24/7.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"a96e90fd-f287-4bca-b310-a99ae7f7699c","vendor_slug":"curious-thing","vendor_name":"Curious Thing","category":"voice_agent","hq_country":"AU","website":"https://curiousthing.io","fact_key":"pms_integrations","fact_value":"not_disclosed_or_not_found","source_url":"https://curiousthing.io/help/what-systems-can-i-integrate-with-curious-thing-ai","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"b9f713fa-b103-4c04-9c1a-ba8442a10782","vendor_slug":"curious-thing","vendor_name":"Curious Thing","category":"voice_agent","hq_country":"AU","website":"https://curiousthing.io","fact_key":"subprocessors","fact_value":"not_disclosed_or_not_found","source_url":"https://curiousthing.io/policies/privacy-policy","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"11fbc150-7e86-4996-9748-eef2faeaf16d","vendor_slug":"curious-thing","vendor_name":"Curious Thing","category":"voice_agent","hq_country":"AU","website":"https://curiousthing.io","fact_key":"support_hours","fact_value":"not_disclosed_or_not_found","source_url":"https://curiousthing.io/help/what-support-does-curious-thing-provide","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"5793d4cc-ac6c-47f3-b720-eb1cd796f0f5","vendor_slug":"decagon","vendor_name":"Decagon","category":"voice_agent","hq_country":"US","website":"https://decagon.ai","fact_key":"support_hours","fact_value":"not_disclosed_or_not_found","source_url":"https://decagon.ai/security","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"cf92904b-4739-4b67-b69a-ccdccbeff36c","vendor_slug":"decagon","vendor_name":"Decagon","category":"voice_agent","hq_country":"US","website":"https://decagon.ai","fact_key":"anz_entity","fact_value":"not_disclosed_or_not_found","source_url":"https://decagon.ai/privacy","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"acada025-b45a-4a2f-bdf5-6f09c90365c5","vendor_slug":"decagon","vendor_name":"Decagon","category":"voice_agent","hq_country":"US","website":"https://decagon.ai","fact_key":"certifications","fact_value":"Vendor states SOC 2 Type II compliance and HIPAA options. Security page additionally displays compliance badges (GDPR, CCPA, EU AI Act, HIPAA, SOC 2, ISO, PCI) as images without accompanying text.","source_url":"https://decagon.ai/resources/enterprise-conversational-ai-features","source_quote":"Built with security at its core, the platform includes SOC 2 Type II compliance, HIPAA options, and strict guardrails for sensitive actions like refunds.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"9c011ab0-3183-408d-ae2d-4cc298ff762f","vendor_slug":"decagon","vendor_name":"Decagon","category":"voice_agent","hq_country":"US","website":"https://decagon.ai","fact_key":"data_processing_region","fact_value":"not_disclosed_or_not_found","source_url":"https://decagon.ai/security","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"4b4ed701-a303-4d07-8ac5-575844b43331","vendor_slug":"decagon","vendor_name":"Decagon","category":"voice_agent","hq_country":"US","website":"https://decagon.ai","fact_key":"data_storage_region","fact_value":"not_disclosed_or_not_found","source_url":"https://decagon.ai/legal/security","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"1cbad618-dd9d-4310-8d1a-09f32dafdadd","vendor_slug":"decagon","vendor_name":"Decagon","category":"voice_agent","hq_country":"US","website":"https://decagon.ai","fact_key":"model_provenance","fact_value":"Security page names OpenAI and Anthropic as AI providers in the context of zero-day retention. No full list of models or model versions stated.","source_url":"https://decagon.ai/security","source_quote":"zero-day retention with all AI providers like OpenAI and Anthropic","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"6f3832d4-fcc9-4999-b420-e66c339f27ef","vendor_slug":"decagon","vendor_name":"Decagon","category":"voice_agent","hq_country":"US","website":"https://decagon.ai","fact_key":"pms_integrations","fact_value":"not_disclosed_or_not_found","source_url":"https://decagon.ai/product/integrations","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"b48d70f6-ab20-44f0-b71e-8b2fb6d29db0","vendor_slug":"decagon","vendor_name":"Decagon","category":"voice_agent","hq_country":"US","website":"https://decagon.ai","fact_key":"subprocessors","fact_value":"not_disclosed_or_not_found","source_url":"https://trust.decagon.ai/","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"fed2c939-4056-4601-916d-5153c4f0c2b3","vendor_slug":"decagon","vendor_name":"Decagon","category":"voice_agent","hq_country":"US","website":"https://decagon.ai","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://decagon.ai/security","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"8d2dce96-6368-41f9-8825-800be3263186","vendor_slug":"five9","vendor_name":"Five9","category":"ccaas","hq_country":"US","website":"https://www.five9.com","fact_key":"anz_entity","fact_value":"not_disclosed_or_not_found","source_url":"https://www.five9.com/en-au","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"0c8e11ef-d9b7-4820-8c38-6a39ed2fd09a","vendor_slug":"five9","vendor_name":"Five9","category":"ccaas","hq_country":"US","website":"https://www.five9.com","fact_key":"certifications","fact_value":"Five9 states it acts as a HIPAA Business Associate and has implemented administrative, physical and technical safeguards for protected health information.","source_url":"https://www.five9.com/trust/security-privacy","source_quote":"As a Business Associate, Five9 has designed and implemented appropriate administrative, physical, and technical safeguards for protected health information.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"fd6fc5cd-3de7-4494-b792-67045f6ede2b","vendor_slug":"five9","vendor_name":"Five9","category":"ccaas","hq_country":"US","website":"https://www.five9.com","fact_key":"data_storage_region","fact_value":"not_disclosed_or_not_found","source_url":"https://www.five9.com/trust/network","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"ce118750-15b6-4944-a13a-47599a65f3dc","vendor_slug":"five9","vendor_name":"Five9","category":"ccaas","hq_country":"US","website":"https://www.five9.com","fact_key":"data_processing_region","fact_value":"Five9 states agents connect to the closest Voice Edge point of presence, keeping call paths localized. No individual Voice Edge country or city is named on the page.","source_url":"https://www.five9.com/products/capabilities/global-voice","source_quote":"Agents connect to the closest Voice Edge, keeping call paths short and completely localized.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"c86fcc15-e59c-4bda-9a8f-7bf2966084d7","vendor_slug":"five9","vendor_name":"Five9","category":"ccaas","hq_country":"US","website":"https://www.five9.com","fact_key":"data_storage_region","fact_value":"Five9 states recordings can be kept in the customer's Core Edge (a home region running the full Five9 application stack) or at the agent's local Voice Edge point of presence.","source_url":"https://www.five9.com/products/capabilities/global-voice","source_quote":"Keep your recordings in your Core Edge or at the agent's local Voice Edge for added control.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"4bb1634c-2621-4f79-b753-4f8518bb870c","vendor_slug":"five9","vendor_name":"Five9","category":"ccaas","hq_country":"US","website":"https://www.five9.com","fact_key":"model_provenance","fact_value":"Five9 Agent Assist 2.0 with AI Summary stated as powered by OpenAI.","source_url":"https://www.five9.com/news/news-releases/five9-introduces-agent-assist-20-ai-summary-powered-openai","source_quote":"Using the same generative AI technology behind ChatGPT, the solution summarizes customer call transcripts in seconds","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"d640dcdf-1c78-4fe2-99ad-ae7e0d98a1f9","vendor_slug":"five9","vendor_name":"Five9","category":"ccaas","hq_country":"US","website":"https://www.five9.com","fact_key":"pms_integrations","fact_value":"not_disclosed_or_not_found","source_url":"https://www.five9.com/en-au","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"8c3db6ac-93c4-42c3-b1b0-b4a6c1533c87","vendor_slug":"five9","vendor_name":"Five9","category":"ccaas","hq_country":"US","website":"https://www.five9.com","fact_key":"subprocessors","fact_value":"not_disclosed_or_not_found","source_url":"https://www.five9.com/legal/privacy-addendum","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"ec6c015e-097b-4671-bbf8-e791244284c1","vendor_slug":"five9","vendor_name":"Five9","category":"ccaas","hq_country":"US","website":"https://www.five9.com","fact_key":"support_hours","fact_value":"Five9 Support stated as available 24 hours per day, 365 days per year.","source_url":"https://www.five9.com/supportservices","source_quote":"Five9 Support will be available 24 hours per day, 365 days per year.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"5036c2e1-aeb6-41b2-b86d-f6714ec4d78f","vendor_slug":"five9","vendor_name":"Five9","category":"ccaas","hq_country":"US","website":"https://www.five9.com","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://www.five9.com/trust/security-privacy","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"02d01f0a-16c9-4f22-87bd-b63d0a048cbf","vendor_slug":"genesys","vendor_name":"Genesys","category":"ccaas","hq_country":"US","website":"https://www.genesys.com","fact_key":"anz_entity","fact_value":"Offices listed for Australia (Sydney: WeWork, Level 1, 1 Sussex Street, Barangaroo, NSW 2000; Melbourne: WeWork Level 9, 222 Exhibition Street, VIC 3000) and New Zealand (Auckland: Suite 410A, Level 4, The B:Hive Smales Farm, 72-74 Taharoto Rd, Takapuna 0740; Wellington: Level 15, Suite 1532, 171 Featherston Street, Lambton 6011). No legal entity name is given on the page.","source_url":"https://www.genesys.com/global-offices","source_quote":"WeWork, Level 1, 1 Sussex Street Barangaroo, NSW 2000, Australia","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"2b4f4e97-4a7b-4063-a4bd-dea115969ca6","vendor_slug":"genesys","vendor_name":"Genesys","category":"ccaas","hq_country":"US","website":"https://www.genesys.com","fact_key":"certifications","fact_value":"Listed under Authorizations: IRAP Protected (also FedRAMP, GovRAMP, TX-RAMP, DoD Impact Level (IL) 2, ACN, DESC). HIPAA listed under Laws/Frameworks.","source_url":"https://www.genesys.com/trust-center/compliance","source_quote":"IRAP Protected","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"5574ad73-fa94-4866-a401-990c64b31105","vendor_slug":"genesys","vendor_name":"Genesys","category":"ccaas","hq_country":"US","website":"https://www.genesys.com","fact_key":"data_processing_region","fact_value":"Transient recording file processing (encryption/decryption for playback, export) stated to occur in the customer's home region.","source_url":"https://help.genesys.cloud/?p=293051","source_quote":"Any transient recording file processing, for example, encryption and decryption of the recording for playback, and export the recording, all happen in your home region.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"152f96a9-8f94-4444-b3e3-552b6283bf18","vendor_slug":"genesys","vendor_name":"Genesys","category":"ccaas","hq_country":"US","website":"https://www.genesys.com","fact_key":"data_storage_region","fact_value":"Asia Pacific (Sydney), ap-southeast-2, listed as a Genesys Cloud core AWS region.","source_url":"https://help.genesys.cloud/articles/aws-regions-for-genesys-cloud-deployment/","source_quote":"Asia Pacific (Sydney) ap-southeast-2","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"0cb8e0f4-b6f4-4e7b-82b4-4edf538a7d41","vendor_slug":"genesys","vendor_name":"Genesys","category":"ccaas","hq_country":"US","website":"https://www.genesys.com","fact_key":"model_provenance","fact_value":"Genesys Agent Copilot stated to use a combination of Genesys native models and AWS Bedrock models.","source_url":"https://help.genesys.cloud/articles/understand-genesys-agent-copilot-ai-models-and-llm-input/","source_quote":"Genesys Agent Copilot uses a combination of Genesys native and AWS Bedrock models, depending on the configuration, use case, and dialect.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"0f2c6141-a205-4bee-a09f-02d79838c875","vendor_slug":"genesys","vendor_name":"Genesys","category":"ccaas","hq_country":"US","website":"https://www.genesys.com","fact_key":"pms_integrations","fact_value":"Health CX stated as a native integration between the Genesys Cloud platform and the Epic EHR.","source_url":"https://www.genesys.com/solutions/healthcare","source_quote":"Health CX is the native integration by Genesys and Epic — and part of the Epic workshop program.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"65901d34-5678-4bd9-87e1-35089c7e5ae2","vendor_slug":"genesys","vendor_name":"Genesys","category":"ccaas","hq_country":"US","website":"https://www.genesys.com","fact_key":"subprocessors","fact_value":"Named sub-processor list published. Companies appearing on the list include Amazon Web Services, Microsoft, Google, Deepgram, Eleven Labs, Twilio, Bandwidth, Snowflake, Akamai, CrowdStrike, Sumo Logic and New Relic.","source_url":"https://help.genesys.cloud/articles/genesys-subprocessors/","source_quote":"The following sub-processors (along with their subsidiary companies) may be utilized, depending on what services, features and functionalities are selected by the customer.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"980622e7-b86a-440f-a5ea-f9671967f450","vendor_slug":"genesys","vendor_name":"Genesys","category":"ccaas","hq_country":"US","website":"https://www.genesys.com","fact_key":"support_hours","fact_value":"My Support Web Portal, Phone Support, Resource Center and eLearning stated as 24x7x365. Response targets stated as 10 min (phone) for Level 1 Critical and 2 hours for Levels 2-4.","source_url":"https://help.genesys.cloud/articles/contact-genesys-cloud-care/","source_quote":"Phone Support 24x7x365","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"9599814b-2b87-4bd8-bb2b-adfbe9c330a1","vendor_slug":"genesys","vendor_name":"Genesys","category":"ccaas","hq_country":"US","website":"https://www.genesys.com","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://www.genesys.com/solutions/healthcare","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"7d306810-c246-4a7e-9bf1-9913077e5689","vendor_slug":"healthengine","vendor_name":"Healthengine (\"Helen\")","category":"voice_agent","hq_country":"AU","website":"https://healthengine.com.au","fact_key":"data_processing_region","fact_value":"not_disclosed_or_not_found","source_url":"https://healthengine.com.au/privacy","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"61b2655e-07be-4735-89e4-29e63cdae428","vendor_slug":"healthengine","vendor_name":"Healthengine (\"Helen\")","category":"voice_agent","hq_country":"AU","website":"https://healthengine.com.au","fact_key":"anz_entity","fact_value":"Healthengine Limited, ACN 138 767 021. Postal address given as PO Box 7754, Cloisters Square, WA 6850, Australia.","source_url":"https://healthengine.com.au/privacy","source_quote":"Healthengine Limited (ACN  138 767 021) and its related bodies corporate","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"bec39ae9-aaa0-4e69-a2e5-03d5536261b7","vendor_slug":"healthengine","vendor_name":"Healthengine (\"Helen\")","category":"voice_agent","hq_country":"AU","website":"https://healthengine.com.au","fact_key":"certifications","fact_value":"ISO 27001 Certification for Information Security Management Systems, stated as earned in October 2022.","source_url":"https://privacy.healthengine.com.au/","source_quote":"Healthengine earned ISO 27001 Certification for Information Security Management Systems in October 2022.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"5d4de287-b9d2-47e2-b1f8-b8e1ccfa004d","vendor_slug":"healthengine","vendor_name":"Healthengine (\"Helen\")","category":"voice_agent","hq_country":"AU","website":"https://healthengine.com.au","fact_key":"data_storage_region","fact_value":"Australia, stated for personal information held by Healthengine. The same policy states some third party service providers may store personal information on servers located overseas, including the US and European Union.","source_url":"https://healthengine.com.au/privacy","source_quote":"We store your personal information on secure servers located in Australia in an encrypted, electronic format.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"973b1ae1-4458-4112-825c-b66b6ef21156","vendor_slug":"healthengine","vendor_name":"Healthengine (\"Helen\")","category":"voice_agent","hq_country":"AU","website":"https://healthengine.com.au","fact_key":"model_provenance","fact_value":"Privacy policy names Open AI among third-party service providers supporting the AI virtual receptionist's functionality, alongside LiveKit, Langfuse and Twilio. Specific models are not named.","source_url":"https://healthengine.com.au/privacy","source_quote":"third-party service providers who support our AI virtual receptionist’s functionality, such as cloud hosting and speech recognition services, including Open AI, LiveKit, Langfuse and Twilio;","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"ed660fc7-13ae-43a5-9215-b47f7db0cec8","vendor_slug":"healthengine","vendor_name":"Healthengine (\"Helen\")","category":"voice_agent","hq_country":"AU","website":"https://healthengine.com.au","fact_key":"pms_integrations","fact_value":"Best Practice and Pracsoft, stated on the Helen product page as the only compatible systems.","source_url":"https://practices.healthengine.com.au/helen-ai-receptionist/","source_quote":"Compatible with Best Practice and Pracsoft only.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"9711342e-9129-4a9f-897b-bcbaf603e139","vendor_slug":"healthengine","vendor_name":"Healthengine (\"Helen\")","category":"voice_agent","hq_country":"AU","website":"https://healthengine.com.au","fact_key":"subprocessors","fact_value":"No consolidated subprocessor register published. Third parties named in the privacy policy include Open AI, LiveKit, Langfuse and Twilio (AI virtual receptionist), Braze Inc., Cloudstaff Pty Ltd, Google Analytics, Hotjar, Intercom Inc, Gong.io Inc, Best Practice Software Pty Ltd, Telstra Health Pty Ltd, eRx Script Exchange Pty Ltd, Medication Knowledge Pty Ltd, Oexa Pty Ltd and First Focus IT.","source_url":"https://healthengine.com.au/privacy","source_quote":"Some third party service providers used by Healthengine may store your personal information on servers located overseas, including the US and European Union.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"5220e2e5-ebae-4d65-82df-2050745e64eb","vendor_slug":"healthengine","vendor_name":"Healthengine (\"Helen\")","category":"voice_agent","hq_country":"AU","website":"https://healthengine.com.au","fact_key":"support_hours","fact_value":"not_disclosed_or_not_found","source_url":"https://practices.healthengine.com.au/helen-ai-receptionist/","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"3b67f136-d340-45c6-9cdf-b9cabc16df55","vendor_slug":"healthengine","vendor_name":"Healthengine (\"Helen\")","category":"voice_agent","hq_country":"AU","website":"https://healthengine.com.au","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://practices.healthengine.com.au/helen-ai-receptionist/","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"ae1d7421-5a0b-420f-8fa8-0735f4bec915","vendor_slug":"heidi","vendor_name":"Heidi Health","category":"ambient_scribe","hq_country":"AU","website":"https://www.heidihealth.com","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://www.heidihealth.com/en-au/compliance/app","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"740b2ae8-f616-4988-b90b-0cda37458792","vendor_slug":"heidi","vendor_name":"Heidi Health","category":"ambient_scribe","hq_country":"AU","website":"https://www.heidihealth.com","fact_key":"anz_entity","fact_value":"Heidi Health Trading Pty Ltd, ABN 84 649 783 871, Level 30, 360 Elizabeth Street, Melbourne VIC 3000.","source_url":"https://www.heidihealth.com/en-au/legal/privacy-policy","source_quote":"Heidi Health Trading Pty Ltd ABN (84 649 783 871) is located at Level 30, 360 Elizabeth Street Melbourne VIC 3000.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"1109d7e4-f1ad-4cb9-8f3c-f4952a137cc4","vendor_slug":"heidi","vendor_name":"Heidi Health","category":"ambient_scribe","hq_country":"AU","website":"https://www.heidihealth.com","fact_key":"certifications","fact_value":"ISO 27001, ISO 42001, SOC 2 stated as credentials; regional regulatory requirements stated as HIPAA, GDPR, PIPEDA and APP.","source_url":"https://support.heidihealth.com/en/articles/14648423-how-heidi-protects-your-data","source_quote":"Our credentials include ISO 27001, ISO 42001, and SOC2 compliance, and we meet regional regulatory requirements including HIPAA, GDPR, PIPEDA, and APP.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"61403c25-f6ae-44e9-899a-c976fed9ad64","vendor_slug":"heidi","vendor_name":"Heidi Health","category":"ambient_scribe","hq_country":"AU","website":"https://www.heidihealth.com","fact_key":"data_processing_region","fact_value":"not_disclosed_or_not_found","source_url":"https://www.heidihealth.com/en-au/legal/privacy-policy","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"478b9ebf-2364-42c2-b3d7-5dea4b7c6acb","vendor_slug":"heidi","vendor_name":"Heidi Health","category":"ambient_scribe","hq_country":"AU","website":"https://www.heidihealth.com","fact_key":"data_storage_region","fact_value":"Australia — vendor states all its data is locally hosted within Australia (AU compliance page). Vendor separately states it operates local, private servers in every region it operates in, with region-specific server locations published on its Trust Centre.","source_url":"https://www.heidihealth.com/en-au/compliance/app","source_quote":"We prioritise data sovereignty by ensuring all our data is locally hosted within Australia.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"d17ae683-d479-48b6-9a53-07dadeef9168","vendor_slug":"heidi","vendor_name":"Heidi Health","category":"ambient_scribe","hq_country":"AU","website":"https://www.heidihealth.com","fact_key":"model_provenance","fact_value":"not_disclosed_or_not_found","source_url":"https://support.heidihealth.com/en/articles/14648423-how-heidi-protects-your-data","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"dc7235d1-3f52-403e-8b97-e0f653ceff82","vendor_slug":"heidi","vendor_name":"Heidi Health","category":"ambient_scribe","hq_country":"AU","website":"https://www.heidihealth.com","fact_key":"pms_integrations","fact_value":"Named on vendor integrations page: Athenahealth, Gentu, MedicalDirector, MediRecords, Best Practice Software (Bp Premier), Halaxy, Semble, Cliniko, Nookal, Epic, CareStack, PracticeQ.","source_url":"https://www.heidihealth.com/en-au/integrations","source_quote":"Heidi integrates with a growing number of EMR and EHR systems, including Athenahealth, Gentu, MedicalDirector, MediRecords, Best Practice Software (Bp Premier), and more","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"a0589ef9-b28e-4f3d-ae03-29185e6617eb","vendor_slug":"heidi","vendor_name":"Heidi Health","category":"ambient_scribe","hq_country":"AU","website":"https://www.heidihealth.com","fact_key":"subprocessors","fact_value":"not_disclosed_or_not_found","source_url":"https://trust.heidihealth.com/","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"08cca543-0e72-4a95-9424-3b3c58d8832e","vendor_slug":"heidi","vendor_name":"Heidi Health","category":"ambient_scribe","hq_country":"AU","website":"https://www.heidihealth.com","fact_key":"support_hours","fact_value":"not_disclosed_or_not_found","source_url":"https://www.heidihealth.com/en-au/pricing","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"ab2e2212-5d46-425e-973c-ab707aa2c7c5","vendor_slug":"iscribe","vendor_name":"i-scribe by Akuru (Akuru Clinical Intelligence)","category":"ambient_scribe","hq_country":"AU","website":"https://www.i-scribe.com.au","fact_key":"subprocessors","fact_value":"not_disclosed_or_not_found","source_url":"https://trust.akuru.com.au/","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.371537+00:00","updated_at":"2026-07-28T13:49:35.371537+00:00"},{"id":"01d0769e-e6f7-4900-9b26-bfc6db6c5b08","vendor_slug":"iscribe","vendor_name":"i-scribe by Akuru (Akuru Clinical Intelligence)","category":"ambient_scribe","hq_country":"AU","website":"https://www.i-scribe.com.au","fact_key":"support_hours","fact_value":"Vendor states 24/7 Australian support, delivered onshore.","source_url":"https://www.i-scribe.com.au/llms.txt","source_quote":"24/7 Australian support — all support onshore","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.371537+00:00","updated_at":"2026-07-28T13:49:35.371537+00:00"},{"id":"019b2685-c559-4e5e-aad7-e9d16ef20ef9","vendor_slug":"iscribe","vendor_name":"i-scribe by Akuru (Akuru Clinical Intelligence)","category":"ambient_scribe","hq_country":"AU","website":"https://www.i-scribe.com.au","fact_key":"anz_entity","fact_value":"Akuru Pty Ltd, ACN 673 517 578, ABN 66 673 517 578, incorporated in Australia, headquartered in Melbourne (St Kilda VIC).","source_url":"https://www.i-scribe.com.au/llms.txt","source_quote":"Legal entity: Akuru Pty Ltd, ACN 673 517 578, ABN 66 673 517 578 - Incorporated in Australia - Headquarters: Melbourne, Australia (St Kilda VIC)","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.371537+00:00","updated_at":"2026-07-28T13:49:35.371537+00:00"},{"id":"410ad2f4-09d6-4bf5-a36e-c80e19d2d256","vendor_slug":"iscribe","vendor_name":"i-scribe by Akuru (Akuru Clinical Intelligence)","category":"ambient_scribe","hq_country":"AU","website":"https://www.i-scribe.com.au","fact_key":"certifications","fact_value":"ISO/IEC 27001:2022, certificate number 1446-I-1, issued 24 April 2026, expiring 23 April 2029, audited by Global Compliance Certification Pty Ltd (GCC), a JAS-ANZ listed Australian certification body. No SOC 2 or IRAP statement found on vendor-published pages.","source_url":"https://www.i-scribe.com.au/llms.txt","source_quote":"ISO/IEC 27001:2022 certified — Certificate number 1446-I-1, issued 24 April 2026, expires 23 April 2029. Audited by Global Compliance Certification Pty Ltd (GCC)","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.371537+00:00","updated_at":"2026-07-28T13:49:35.371537+00:00"},{"id":"66f4db12-b427-443a-9e01-1ce517ffb3aa","vendor_slug":"iscribe","vendor_name":"i-scribe by Akuru (Akuru Clinical Intelligence)","category":"ambient_scribe","hq_country":"AU","website":"https://www.i-scribe.com.au","fact_key":"data_processing_region","fact_value":"Australia — vendor states processing occurs exclusively within Australia and that all AI inference occurs in Australia.","source_url":"https://www.i-scribe.com.au/llms.txt","source_quote":"is stored and processed exclusively within Australia; all AI inference occurs in Australia","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.371537+00:00","updated_at":"2026-07-28T13:49:35.371537+00:00"},{"id":"b1364a8c-266a-4546-bb26-28ad748c9ec6","vendor_slug":"iscribe","vendor_name":"i-scribe by Akuru (Akuru Clinical Intelligence)","category":"ambient_scribe","hq_country":"AU","website":"https://www.i-scribe.com.au","fact_key":"data_storage_region","fact_value":"Australia — stated as exclusive storage location for patient health information, audio, transcripts, clinical notes and metadata; cloud infrastructure stated as AWS ap-southeast-2 (Sydney) and Microsoft Azure Australia Southeast.","source_url":"https://www.i-scribe.com.au/llms.txt","source_quote":"All platform data — including patient health information, audio, transcripts, clinical notes, and metadata — is stored and processed exclusively within Australia","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.371537+00:00","updated_at":"2026-07-28T13:49:35.371537+00:00"},{"id":"5f4589d8-2a8e-4807-acaa-2520a25dbb92","vendor_slug":"iscribe","vendor_name":"i-scribe by Akuru (Akuru Clinical Intelligence)","category":"ambient_scribe","hq_country":"AU","website":"https://www.i-scribe.com.au","fact_key":"tga_status","fact_value":"Vendor states the product does not meet the definition of Software as a Medical Device (SaMD) and is exempt from TGA regulation.","source_url":"https://www.i-scribe.com.au/llms.txt","source_quote":"It does not meet the definition of Software as a Medical Device (SaMD) and is exempt from TGA regulation.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.371537+00:00","updated_at":"2026-07-28T13:49:35.371537+00:00"},{"id":"03cafd15-bbff-4d1d-a0b3-acd8e923a1b4","vendor_slug":"iscribe","vendor_name":"i-scribe by Akuru (Akuru Clinical Intelligence)","category":"ambient_scribe","hq_country":"AU","website":"https://www.i-scribe.com.au","fact_key":"model_provenance","fact_value":"not_disclosed_or_not_found","source_url":"https://www.i-scribe.com.au/llms.txt","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.371537+00:00","updated_at":"2026-07-28T13:49:35.371537+00:00"},{"id":"24dfee20-36b9-467e-8a96-c66d0ac3fe80","vendor_slug":"iscribe","vendor_name":"i-scribe by Akuru (Akuru Clinical Intelligence)","category":"ambient_scribe","hq_country":"AU","website":"https://www.i-scribe.com.au","fact_key":"pms_integrations","fact_value":"Named by vendor: Gentu (Magentus) live, Genie Solutions live, S4S / Shexie, BP VIP.net, Direct Control, Civica Dox; Best Practice Software stated as partnership announced.","source_url":"https://www.i-scribe.com.au/llms.txt","source_quote":"S4S / Shexie — integrated - BP VIP.net — integrated - Best Practice Software — partnership announced - Direct Control — integrated - Civica Dox — established hospital management system integration","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.371537+00:00","updated_at":"2026-07-28T13:49:35.371537+00:00"},{"id":"152dfc51-464e-4dc0-9198-7d4b25d74c5b","vendor_slug":"lyngo","vendor_name":"Lyngo AI","category":"voice_agent","hq_country":"AU","website":"https://www.lyngo.ai","fact_key":"support_hours","fact_value":"not_disclosed_or_not_found","source_url":"https://help.lyngo.ai/en/","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"a45856cd-32bb-43ff-bf60-c79d5f75ab05","vendor_slug":"lyngo","vendor_name":"Lyngo AI","category":"voice_agent","hq_country":"AU","website":"https://www.lyngo.ai","fact_key":"anz_entity","fact_value":"Sydney office address published: 24 Campbell Street, Haymarket, Sydney NSW 2000, Australia (a London office is also listed). No registered company name, ACN or ABN stated on the pages checked.","source_url":"https://www.lyngo.ai/","source_quote":"Sydney office 24 Campbell Street Haymarket Sydney NSW 2000 Australia","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"bcef665f-37cf-4d6c-b869-fc498aa3c9bf","vendor_slug":"lyngo","vendor_name":"Lyngo AI","category":"voice_agent","hq_country":"AU","website":"https://www.lyngo.ai","fact_key":"certifications","fact_value":"Policy hub displays compliance badge images with alt text 'GDPR compliant', 'Australian Privacy Principles compliant', 'NZPA compliant' and 'UK DPA compliant'. No ISO 27001, SOC 2, IRAP or HIPAA certification is stated on the pages checked.","source_url":"https://www.lyngo.ai/policy-hub/","source_quote":"Australian Privacy Principles compliant","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"239fdb2c-b847-4147-939d-3352857eb6e2","vendor_slug":"lyngo","vendor_name":"Lyngo AI","category":"voice_agent","hq_country":"AU","website":"https://www.lyngo.ai","fact_key":"data_processing_region","fact_value":"No single processing region stated. The sub-processor list gives Location: United States for Anthropic PBC and OpenAI, LLC (AI Language Model Services), Deepgram, Inc. (Speech-to-Text Transcription) and ElevenLabs, Inc. (Text-to-Speech Voice Synthesis Services).","source_url":"https://help.lyngo.ai/en/articles/13597418-lyngo-ai-sub-processors","source_quote":"When you use Lyngo, some of your data may be processed by these providers on our behalf.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"6ce4f6d1-fcfe-4e21-aa79-e42868ba3a6b","vendor_slug":"lyngo","vendor_name":"Lyngo AI","category":"voice_agent","hq_country":"AU","website":"https://www.lyngo.ai","fact_key":"data_storage_region","fact_value":"No single storage region stated. The published sub-processor list names Microsoft Corporation (Azure) and Google LLC (Google Cloud Platform) as cloud service providers used to host Customer Data, each with Location: Australia & United States.","source_url":"https://help.lyngo.ai/en/articles/13597418-lyngo-ai-sub-processors","source_quote":"Lyngo AI may use the following sub-processors to host Customer Data or provide other infrastructure that helps with delivery of our Services:","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"ebde3ef0-4661-49ac-96f3-ebe41e030aed","vendor_slug":"lyngo","vendor_name":"Lyngo AI","category":"voice_agent","hq_country":"AU","website":"https://www.lyngo.ai","fact_key":"model_provenance","fact_value":"Anthropic PBC and OpenAI, LLC listed for AI Language Model Services; Deepgram, Inc. for Speech-to-Text Transcription; ElevenLabs, Inc. for Text-to-Speech Voice Synthesis Services.","source_url":"https://help.lyngo.ai/en/articles/13597418-lyngo-ai-sub-processors","source_quote":"Anthropic PBC Activity: AI Language Model Services Location: United States","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"9575bb20-71d9-4599-a147-162d0daf639a","vendor_slug":"lyngo","vendor_name":"Lyngo AI","category":"voice_agent","hq_country":"AU","website":"https://www.lyngo.ai","fact_key":"pms_integrations","fact_value":"Cliniko, Nookal and PracSuite listed as integrations; Splose shown with a 'coming soon' label.","source_url":"https://www.lyngo.ai/","source_quote":"Splose practice management software logo","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"2368181f-ca3a-4183-a395-ad977d7bae82","vendor_slug":"lyngo","vendor_name":"Lyngo AI","category":"voice_agent","hq_country":"AU","website":"https://www.lyngo.ai","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://www.lyngo.ai/","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"8389d0eb-f36d-4f1d-b2df-ef98f937dcc2","vendor_slug":"lyngo","vendor_name":"Lyngo AI","category":"voice_agent","hq_country":"AU","website":"https://www.lyngo.ai","fact_key":"subprocessors","fact_value":"Published list of 19 named sub-processors (article dated February 9, 2026). Infrastructure: Microsoft Corporation (Azure), Google LLC (Google Cloud Platform), Deepgram Inc., Anthropic PBC, OpenAI LLC, Grafana Labs, Langfuse GmbH, LiveKit Inc., ElevenLabs Inc., Telnyx LLC, Twilio Inc., Vonage Holdings Corp. Other: Intercom Inc., PostHog Inc., Clarity (Microsoft Corporation), HubSpot Inc., Google LLC (Google Workspace), Slack Technologies LLC, Hamming AI Inc.","source_url":"https://help.lyngo.ai/en/articles/13597418-lyngo-ai-sub-processors","source_quote":"Sub-processors are third-party service providers that we use to deliver our services.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"7c0c37c3-5eea-4340-a70b-3bfa3bd5c6d4","vendor_slug":"lyrebird","vendor_name":"Lyrebird Health","category":"ambient_scribe","hq_country":"AU","website":"https://www.lyrebirdhealth.com","fact_key":"certifications","fact_value":"ISO 27001 certification announced by the vendor on 6 July 2026. Vendor states alignment with APP, HIPAA and GDPR. No SOC 2 or IRAP statement found on vendor-published pages.","source_url":"https://www.lyrebirdhealth.com/au/blogs/lyrebird-health-is-iso-27001-certified-clinical-ai-platform","source_quote":"Lyrebird Health is ISO 27001 Certified Clinical AI Platform","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"48f98db3-f73a-4276-a07c-2e991f9c5d0c","vendor_slug":"lyrebird","vendor_name":"Lyrebird Health","category":"ambient_scribe","hq_country":"AU","website":"https://www.lyrebirdhealth.com","fact_key":"anz_entity","fact_value":"Subsidio Pty Ltd, ABN 57 668 121 248 (named as the policy owner entity in the Lyrebird Health privacy policy).","source_url":"https://www.lyrebirdhealth.com/au/legal/privacy-policy","source_quote":"Subsidio Pty Ltd (ABN 57 668 121 248) (we, us or our) is committed to protecting your privacy.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"ac26193b-aee1-45a6-8e7b-e784c0fc102f","vendor_slug":"lyrebird","vendor_name":"Lyrebird Health","category":"ambient_scribe","hq_country":"AU","website":"https://www.lyrebirdhealth.com","fact_key":"data_processing_region","fact_value":"Privacy policy (effective 16 February 2026) states language processing via Azure OpenAI in the European Union, using de-identified health information only, with region-pinning where available.","source_url":"https://www.lyrebirdhealth.com/au/legal/privacy-policy","source_quote":"European Union: Azure OpenAI for language processing - de-identified health information only for AI processing, with region-pinning where available","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"25b804a7-d814-4a51-a46c-c7476ed8b56c","vendor_slug":"lyrebird","vendor_name":"Lyrebird Health","category":"ambient_scribe","hq_country":"AU","website":"https://www.lyrebirdhealth.com","fact_key":"data_processing_region","fact_value":"Help centre article (dated May 2024) states transcription is performed in real time on the vendor's servers in Sydney.","source_url":"https://help.lyrebirdhealth.com/en/articles/8738063-privacy-and-security-overview","source_quote":"We perform all transcription in real time on our servers in Sydney","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"71ef0bbf-bcb3-44c7-b16d-f2bae2240006","vendor_slug":"lyrebird","vendor_name":"Lyrebird Health","category":"ambient_scribe","hq_country":"AU","website":"https://www.lyrebirdhealth.com","fact_key":"data_storage_region","fact_value":"Australia — AWS Asia-Pacific (Sydney) region, stated for application databases, transcripts, authentication and user data, speech processing and encrypted backups.","source_url":"https://www.lyrebirdhealth.com/au/legal/privacy-policy","source_quote":"remains stored in Australia (AWS Asia-Pacific Sydney region) and is not transferred overseas","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"dbc0b64c-18b7-4251-93ea-28cf887bd2ea","vendor_slug":"lyrebird","vendor_name":"Lyrebird Health","category":"ambient_scribe","hq_country":"AU","website":"https://www.lyrebirdhealth.com","fact_key":"model_provenance","fact_value":"Azure OpenAI (Microsoft) stated for language processing; Deepgram and Whisper stated for speech-to-text conversion.","source_url":"https://www.lyrebirdhealth.com/au/legal/privacy-policy","source_quote":"Azure OpenAI (Microsoft) for language processing Deepgram and Whisper for speech-to-text conversion","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"86e8f10e-329f-459a-bfe0-e3ba7182b977","vendor_slug":"lyrebird","vendor_name":"Lyrebird Health","category":"ambient_scribe","hq_country":"AU","website":"https://www.lyrebirdhealth.com","fact_key":"pms_integrations","fact_value":"Named on vendor integrations page: Bp Premier (Best Practice), BetterConsult, Cubiko, Epic, Oracle Health (Cerner), Meditech; standards stated as FHIR, HL7 v2 and SMART on FHIR.","source_url":"https://www.lyrebirdhealth.com/au/integrations","source_quote":"Epic, Oracle Health (Cerner), and Meditech plus flexible standards (FHIR, HL7, SMART on FHIR) to support both modern and legacy environments.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"aa844083-a981-4c79-8ee4-ba0ef79ea88b","vendor_slug":"lyrebird","vendor_name":"Lyrebird Health","category":"ambient_scribe","hq_country":"AU","website":"https://www.lyrebirdhealth.com","fact_key":"subprocessors","fact_value":"Named in privacy policy: Azure OpenAI (Microsoft), Deepgram, Whisper, AWS, Supabase, Sentry, Honeycomb, Stripe, Segment.","source_url":"https://www.lyrebirdhealth.com/au/legal/privacy-policy","source_quote":"Azure OpenAI (Microsoft) for language processing Deepgram and Whisper for speech-to-text conversion AWS for secure cloud hosting and data storage Supabase for authentication and database services","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"a67d3769-e0ca-4858-8642-b23e964f73cd","vendor_slug":"lyrebird","vendor_name":"Lyrebird Health","category":"ambient_scribe","hq_country":"AU","website":"https://www.lyrebirdhealth.com","fact_key":"support_hours","fact_value":"not_disclosed_or_not_found","source_url":"https://www.lyrebirdhealth.com/au/privacy","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"4cc3bc8f-aa69-4f29-92fa-82552a39e2fb","vendor_slug":"lyrebird","vendor_name":"Lyrebird Health","category":"ambient_scribe","hq_country":"AU","website":"https://www.lyrebirdhealth.com","fact_key":"tga_status","fact_value":"Vendor states it is exempt from TGA Software as a Medical Device regulation.","source_url":"https://help.lyrebirdhealth.com/en/articles/9229907-privacy-and-security-at-lyrebird","source_quote":"While exempt from the Therapeutic Goods Administration (TGA) Software as a Medical Device regulation, we maintain rigorous standards to ensure non-reliance on software for clinical decisions.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"2e704869-0430-4e3a-8972-e63f5fbad5c6","vendor_slug":"microsoft-azure-ai","vendor_name":"Microsoft Azure AI","category":"platform","hq_country":"US","website":"https://azure.microsoft.com","fact_key":"data_processing_region","fact_value":"Voice Live models listed for australiaeast are shown with 'Global standard' deployment (which per the data-privacy doc is not geography-restricted for processing); the region tables also list global training as not offering data residency for Australia East.","source_url":"https://learn.microsoft.com/en-us/azure/ai-foundry/openai/concepts/models","source_quote":"Global training provides more affordable training per token, but doesn't offer data residency. It's currently available to Foundry resources in the following regions: Australia East","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"d3662d1a-2800-49f2-843b-a558a8c62155","vendor_slug":"microsoft-azure-ai","vendor_name":"Microsoft Azure AI","category":"platform","hq_country":"US","website":"https://azure.microsoft.com","fact_key":"certifications","fact_value":"IRAP: Microsoft states ACSC certification of Azure and Office 365 at the PROTECTED classification (April 2018), with the September 2019 assessment scope covering 113 services at PROTECTED, and further incremental Azure/Dynamics and Office 365 assessments completed December 2020.","source_url":"https://learn.microsoft.com/en-us/compliance/regulatory/offering-irap-australia","source_quote":"In April 2018, the ACSC announced the certification of Azure and Office 365 at the PROTECTED classification.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"83ec081a-794e-43f9-9b92-cf28c432366b","vendor_slug":"microsoft-azure-ai","vendor_name":"Microsoft Azure AI","category":"platform","hq_country":"US","website":"https://azure.microsoft.com","fact_key":"certifications","fact_value":"ISO/IEC 27001 and HITRUST CSF: BAA-covered Microsoft services are audited by accredited independent auditors for these certifications.","source_url":"https://learn.microsoft.com/en-us/compliance/regulatory/offering-hipaa-hitech","source_quote":"undergo audits conducted by accredited independent auditors for the Microsoft ISO/IEC 27001 certification and the HITRUST Common Security Framework (CSF) certification","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"2cbf2d8e-a7b5-4f0d-92de-6173c1ecc6a7","vendor_slug":"microsoft-azure-ai","vendor_name":"Microsoft Azure AI","category":"platform","hq_country":"US","website":"https://azure.microsoft.com","fact_key":"data_storage_region","fact_value":"Foundry Models sold by Azure (incl. Azure OpenAI): data at rest is stored in the customer-designated Azure geography, including for Global and DataZone deployment types.","source_url":"https://learn.microsoft.com/en-us/azure/ai-foundry/responsible-ai/openai/data-privacy","source_quote":"any data stored at rest, such as uploaded data, and including the abuse monitoring data store created for Global and DataZone deployments, is stored in the customer-designated geography.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"7446b300-4dc1-46da-9e58-b70968e2b82a","vendor_slug":"microsoft-azure-ai","vendor_name":"Microsoft Azure AI","category":"platform","hq_country":"US","website":"https://azure.microsoft.com","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://learn.microsoft.com/en-us/compliance/regulatory/offering-irap-australia","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"a6161bf1-b767-48b5-87c0-acfa21c793e9","vendor_slug":"microsoft-azure-ai","vendor_name":"Microsoft Azure AI","category":"platform","hq_country":"US","website":"https://azure.microsoft.com","fact_key":"support_hours","fact_value":"Published response-time targets on paid plans include: Minimal business impact (Sev C) within eight business hours; Moderate business impact (Sev B) within four hours; Critical business impact (Sev A) within one hour.","source_url":"https://azure.microsoft.com/en-us/support/plans/","source_quote":"Moderate business impact (Sev B): Within four hours Critical business impact (Sev A): Within one hour","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"dec3da61-9961-442b-bc3e-4ad1bd82cae6","vendor_slug":"microsoft-azure-ai","vendor_name":"Microsoft Azure AI","category":"platform","hq_country":"US","website":"https://azure.microsoft.com","fact_key":"subprocessors","fact_value":"Microsoft publishes a Microsoft Online Services Subprocessors List identifying subprocessors authorised to process customer data or personal data. Named list not enumerated on the page checked.","source_url":"https://azure.microsoft.com/en-us/explore/global-infrastructure/data-residency/","source_quote":"The Microsoft Online Services Subprocessors List identifies subprocessors authorized to process customer data or personal data.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"7f08de32-7b41-490a-8911-5a3288b81dc7","vendor_slug":"microsoft-azure-ai","vendor_name":"Microsoft Azure AI","category":"platform","hq_country":"US","website":"https://azure.microsoft.com","fact_key":"pms_integrations","fact_value":"not_disclosed_or_not_found","source_url":"https://azure.microsoft.com/en-us/explore/global-infrastructure/data-residency/","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"98b74ba7-162c-4211-ad6e-09e282f7a906","vendor_slug":"microsoft-azure-ai","vendor_name":"Microsoft Azure AI","category":"platform","hq_country":"US","website":"https://azure.microsoft.com","fact_key":"model_provenance","fact_value":"Foundry 'models sold by Azure' includes Azure OpenAI models. Azure Speech region tables additionally name gpt-realtime, gpt-4o/4.1/5.x, mai-transcribe, phi4 and Whisper model families as available in specific regions.","source_url":"https://learn.microsoft.com/en-us/azure/ai-foundry/responsible-ai/openai/data-privacy","source_quote":"A 'model sold by Azure' is an AI model designated and deployed as such in Foundry, and includes Azure OpenAI models.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"704f9ade-134f-4b41-8941-f072ac0570ea","vendor_slug":"microsoft-azure-ai","vendor_name":"Microsoft Azure AI","category":"platform","hq_country":"US","website":"https://azure.microsoft.com","fact_key":"data_storage_region","fact_value":"Azure Australia geography is served from datacentres in Melbourne and Sydney (stated in Microsoft's IRAP compliance page).","source_url":"https://learn.microsoft.com/en-us/compliance/regulatory/offering-irap-australia","source_quote":"hosted from datacenters in Melbourne and Sydney. These two datacenters give Australian customers control over where their customer data is stored","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"84e562e0-1268-4e15-8572-0ec26b0a9c05","vendor_slug":"microsoft-azure-ai","vendor_name":"Microsoft Azure AI","category":"platform","hq_country":"US","website":"https://azure.microsoft.com","fact_key":"data_processing_region","fact_value":"Global deployment types: processing is NOT restricted to the customer geography — prompts and responses may be processed in any geography where the model is deployed. Storage at rest remains in the customer-designated geography.","source_url":"https://learn.microsoft.com/en-us/azure/ai-foundry/responsible-ai/openai/data-privacy","source_quote":"For any deployment type labeled 'Global,' prompts and responses may be processed in any geography where the relevant model sold by Azure is deployed","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"09e50fce-fca7-487d-bc6f-96f58da35399","vendor_slug":"microsoft-azure-ai","vendor_name":"Microsoft Azure AI","category":"platform","hq_country":"US","website":"https://azure.microsoft.com","fact_key":"data_storage_region","fact_value":"Azure Speech: data is stored only in the region where the Speech resource was created. Australia East (australiaeast) is listed as a supported Azure Speech region under the Asia Pacific geography.","source_url":"https://learn.microsoft.com/en-us/azure/ai-services/speech-service/regions","source_quote":"Azure Speech doesn't store or process your data outside the region of your Azure Speech resource. The data is stored or processed only in the region where the resource is created.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"388b796d-daf5-4d5c-b854-a93b60f7ffa2","vendor_slug":"microsoft-azure-ai","vendor_name":"Microsoft Azure AI","category":"platform","hq_country":"US","website":"https://azure.microsoft.com","fact_key":"anz_entity","fact_value":"MICROSOFT PTY LTD, ABN 29 002 589 460, Australian Private Company, ABN active from 01 Apr 2000, GST registered from 01 Jul 2000, main business location NSW 2060. Recorded from the Australian Business Register; the register does not state which Microsoft entity contracts for Azure services.","source_url":"https://abr.business.gov.au/ABN/View/29002589460","source_quote":"Entity name: MICROSOFT PTY LTD","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"39e4eac7-e258-4253-8c99-44706baf178b","vendor_slug":"microsoft-azure-ai","vendor_name":"Microsoft Azure AI","category":"platform","hq_country":"US","website":"https://azure.microsoft.com","fact_key":"data_processing_region","fact_value":"Azure Speech: processing occurs only in the region of the Speech resource. Australia East is listed as supporting real-time transcription, fast transcription, batch transcription, Whisper via batch transcription, custom speech training, neural text to speech and real-time speech translation.","source_url":"https://learn.microsoft.com/en-us/azure/ai-services/speech-service/regions","source_quote":"The data is stored or processed only in the region where the resource is created. For example, if you create a Foundry resource for speech in the `westus` region, the data is only in the `westus` region.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"54032567-a3e1-4524-acdf-48a6880c3953","vendor_slug":"nabla","vendor_name":"Nabla","category":"ambient_scribe","hq_country":"FR","website":"https://www.nabla.com","fact_key":"certifications","fact_value":"HIPAA and GDPR compliance and ISO 27001 / SOC 2 Type II certification stated on the EHR integration page.","source_url":"https://nabla.com/ehr","source_quote":"HIPAA and GDPR Compliant. Certified for ISO 27001 and SOC 2 Type II.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"67b79601-56b7-4419-8920-fb371652b188","vendor_slug":"nabla","vendor_name":"Nabla","category":"ambient_scribe","hq_country":"FR","website":"https://www.nabla.com","fact_key":"model_provenance","fact_value":"not_disclosed_or_not_found","source_url":"https://trust.nabla.com/","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"14d34df2-88a9-4ecd-9dca-effd5b312b83","vendor_slug":"nabla","vendor_name":"Nabla","category":"ambient_scribe","hq_country":"FR","website":"https://www.nabla.com","fact_key":"pms_integrations","fact_value":"Site navigation names dedicated integrations for Epic and athenahealth, plus a 'Nabla Connect' module and an 'All EHRs' page.","source_url":"https://nabla.com/ehr","source_quote":"Integration Nabla Connect All EHRs Epic athenahealth","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"4f4e9023-8e12-4c22-8e39-dbc03d873d50","vendor_slug":"nabla","vendor_name":"Nabla","category":"ambient_scribe","hq_country":"FR","website":"https://www.nabla.com","fact_key":"certifications","fact_value":"Trust Center Compliance section lists: SOC 2 Type 2, ISO 27001, HIPAA, CCPA, Texas RAMP, GDPR, EU AI Act, PIPEDA, CIS Level 2. Documents listed: SOC 2 Type II Report (Nov 2024–Oct 2025), ISO/IEC 27001 (Sept 2025), TX-RAMP Certificate Level 2 (Jan 2026).","source_url":"https://trust.nabla.com/","source_quote":"Nabla follows HIPAA, GDPR, SOC2, ISO27001 and NIST Cybersecurity standards for security and privacy.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"d6c2d7a6-0951-4723-8fca-b0c40d98bd91","vendor_slug":"nabla","vendor_name":"Nabla","category":"ambient_scribe","hq_country":"FR","website":"https://www.nabla.com","fact_key":"anz_entity","fact_value":"not_disclosed_or_not_found","source_url":"https://nabla.com/legal-notice","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"c77f8871-f760-46fd-ae2f-a8549ce3c49f","vendor_slug":"nabla","vendor_name":"Nabla","category":"ambient_scribe","hq_country":"FR","website":"https://www.nabla.com","fact_key":"data_processing_region","fact_value":"Trust Center subprocessor table states Azure speech-to-text operations occur in U.S. Regions, and Google Cloud infrastructure hosting in Central Region (USA) for U.S. clients and Belgium for all non-USA clients.","source_url":"https://trust.nabla.com/","source_quote":"Google Cloud Infrastructure Hosting Central Region (USA) Belgium (All Non-USA) Azure Speech to Text Operations (U.S. Regions)","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"d5bd3146-9f9d-447c-b2ed-cf19e72810fc","vendor_slug":"nabla","vendor_name":"Nabla","category":"ambient_scribe","hq_country":"FR","website":"https://www.nabla.com","fact_key":"data_storage_region","fact_value":"United States (Google Cloud US regions) for U.S.-based clients; European Union (Google Cloud data centres) for all other clients.","source_url":"https://trust.nabla.com/","source_quote":"U.S. based clients have data stored in U.S. regions within Google (GCP); all other clients are stored in EU Google (GCP) data centers.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"f2103941-fd5f-4ce9-9451-a2c521fb4f15","vendor_slug":"nabla","vendor_name":"Nabla","category":"ambient_scribe","hq_country":"FR","website":"https://www.nabla.com","fact_key":"data_storage_region","fact_value":"Hosted on Google Cloud Platform; database location selected at organization creation time.","source_url":"https://www.nabla.com/security","source_quote":"All our data is hosted on Google Cloud Platform databases and storage buckets. These databases are located in the region you choose when you create your organization.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"90a608df-9417-4ef6-b49d-102a75e8cf17","vendor_slug":"nabla","vendor_name":"Nabla","category":"ambient_scribe","hq_country":"FR","website":"https://www.nabla.com","fact_key":"pms_integrations","fact_value":"Epic — Nabla states it was added to Epic Toolbox for Ambient Voice Recognition and can be embedded inside Epic's Haiku mobile app (company press release, 7 Oct 2025).","source_url":"https://nabla.com/press-release/nabla-joins-epic-toolbox-deepening-its-integration-with-epic","source_quote":"today announced its addition to Epic Toolbox for Ambient Voice Recognition, marking a significant evolution in how the company delivers ambient AI capabilities directly within Epic workflows.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"1f946148-781f-4bc6-a147-ea21e800dbbd","vendor_slug":"nabla","vendor_name":"Nabla","category":"ambient_scribe","hq_country":"FR","website":"https://www.nabla.com","fact_key":"subprocessors","fact_value":"3 subprocessors published on the Trust Center: Google Cloud (Infrastructure Hosting), Azure (Speech to Text Operations), Front (Support Ticketing, No PHI).","source_url":"https://trust.nabla.com/","source_quote":"Google Cloud Infrastructure Hosting Central Region (USA) Belgium (All Non-USA) Azure Speech to Text Operations (U.S. Regions) Front Support Ticketing (No PHI)","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"b39e60ec-85c1-4e3d-915c-608a3db0ab64","vendor_slug":"nabla","vendor_name":"Nabla","category":"ambient_scribe","hq_country":"FR","website":"https://www.nabla.com","fact_key":"support_hours","fact_value":"not_disclosed_or_not_found","source_url":"https://nabla.com/ehr","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"e8462b1d-3970-4b53-8caa-ae163ef7e924","vendor_slug":"nabla","vendor_name":"Nabla","category":"ambient_scribe","hq_country":"FR","website":"https://www.nabla.com","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://www.nabla.com/security","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"7473d392-bffc-4916-a26a-b5fb0401e5ad","vendor_slug":"parloa","vendor_name":"Parloa","category":"voice_agent","hq_country":"DE","website":"https://www.parloa.com","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://trust.parloa.com/","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"dac3ff4b-ec3f-4bfa-b018-590adbd5bd13","vendor_slug":"parloa","vendor_name":"Parloa","category":"voice_agent","hq_country":"DE","website":"https://www.parloa.com","fact_key":"support_hours","fact_value":"not_disclosed_or_not_found","source_url":"https://www.parloa.com/platform/secure/","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"96725776-9347-492d-8d60-c50a3469cd48","vendor_slug":"parloa","vendor_name":"Parloa","category":"voice_agent","hq_country":"DE","website":"https://www.parloa.com","fact_key":"subprocessors","fact_value":"Trust centre published a subprocessor list of five entries as rendered on 2026-07-28: Twilio, Datadog, Brevo, MongoDB, Microsoft.","source_url":"https://trust.parloa.com/","source_quote":"Twilio, Datadog, Brevo, MongoDB, Microsoft","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"bedcb26e-a98d-4d8a-9f17-f77c9cafd4bd","vendor_slug":"parloa","vendor_name":"Parloa","category":"voice_agent","hq_country":"DE","website":"https://www.parloa.com","fact_key":"pms_integrations","fact_value":"not_disclosed_or_not_found","source_url":"https://www.parloa.com/platform/integrations/","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"3a92758e-d620-4271-9853-124186c7298b","vendor_slug":"parloa","vendor_name":"Parloa","category":"voice_agent","hq_country":"DE","website":"https://www.parloa.com","fact_key":"model_provenance","fact_value":"ElevenLabs named as a voice/TTS provider requiring subprocessor acceptance; Microsoft named among subprocessors on the trust centre. No foundation-model (LLM) provider named on the pages checked.","source_url":"https://www.parloa.com/blog/parloa_product_release_2026/","source_quote":"ElevenLabs must be accepted as a subprocessor before enabling EU processing.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"9ece82da-5160-4cd5-b70b-09720bc4701e","vendor_slug":"parloa","vendor_name":"Parloa","category":"voice_agent","hq_country":"DE","website":"https://www.parloa.com","fact_key":"data_storage_region","fact_value":"Vendor states regional data centres across North America, Europe and Asia-Pacific with data residency alignment; no specific country or Australian/NZ data centre named on the pages checked.","source_url":"https://www.parloa.com/knowledge-hub/why-choose-parloa-vs-other-ai-vendors/","source_quote":"with regional data centers across North America, Europe, and Asia-Pacific, you can align data residency with local laws and regulatory expectations wherever you operate","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"f500cb51-c833-4221-a963-d78d822a35d3","vendor_slug":"parloa","vendor_name":"Parloa","category":"voice_agent","hq_country":"DE","website":"https://www.parloa.com","fact_key":"data_processing_region","fact_value":"Text-to-speech processing region is selectable between EU and US per agent (ElevenLabs EU Processing). No statement found for LLM/inference processing region.","source_url":"https://www.parloa.com/blog/parloa_product_release_2026/","source_quote":"You choose where text-to-speech processing happens (EU or US) on a per-agent basis.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"585ec1f4-771b-4ead-9746-b77730dffbbe","vendor_slug":"parloa","vendor_name":"Parloa","category":"voice_agent","hq_country":"DE","website":"https://www.parloa.com","fact_key":"certifications","fact_value":"Trust centre lists: ISO/IEC 27001:2022, ISO 17442:2020, SOC 2 Type 1, SOC 2 Type 2, PCI DSS, HIPAA, DORA, GDPR, EU AI Act.","source_url":"https://trust.parloa.com/","source_quote":"ISO/IEC 27001:2022","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"2159e187-e899-4f5f-a67e-98423a136ca5","vendor_slug":"parloa","vendor_name":"Parloa","category":"voice_agent","hq_country":"DE","website":"https://www.parloa.com","fact_key":"anz_entity","fact_value":"not_disclosed_or_not_found","source_url":"https://www.parloa.com/platform/secure/","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"3f134ead-8270-4663-acdc-ef898a581752","vendor_slug":"polyai","vendor_name":"PolyAI","category":"voice_agent","hq_country":"GB","website":"https://poly.ai","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://poly.ai/industries/healthcare","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"12dc5bac-7e8e-43e0-86b0-b11d9cffb732","vendor_slug":"polyai","vendor_name":"PolyAI","category":"voice_agent","hq_country":"GB","website":"https://poly.ai","fact_key":"anz_entity","fact_value":"not_disclosed_or_not_found","source_url":"https://poly.ai/privacy-policy/","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"30e927b8-7ac7-4fe4-b1f6-0e1eb8bdbd11","vendor_slug":"polyai","vendor_name":"PolyAI","category":"voice_agent","hq_country":"GB","website":"https://poly.ai","fact_key":"certifications","fact_value":"ISO/IEC 27001 certified; SOC 2 Type II; UK NCSC Cyber Essentials and Cyber Essentials Plus; states systems are designed to meet HIPAA requirements where relevant; states commitment to comply with PCI-DSS; states GDPR compliance.","source_url":"https://docs.poly.ai/legal/compliance","source_quote":"We are certified for ISO/IEC 27001, the international standard for information security management systems (ISMS).","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"e817586e-a039-42e4-8da0-c9894a384434","vendor_slug":"polyai","vendor_name":"PolyAI","category":"voice_agent","hq_country":"GB","website":"https://poly.ai","fact_key":"data_processing_region","fact_value":"not_disclosed_or_not_found","source_url":"https://docs.poly.ai/legal/compliance","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"c1f7d72b-84a5-4e52-a413-5b7a0667fce0","vendor_slug":"polyai","vendor_name":"PolyAI","category":"voice_agent","hq_country":"GB","website":"https://poly.ai","fact_key":"data_storage_region","fact_value":"Platform documentation names US, UK and EU regions with region-specific hosts, and states a workspace lives in exactly one region. No Australian or NZ region named. The page does not separate storage from processing.","source_url":"https://docs.poly.ai/api-reference/introduction","source_quote":"A workspace lives in exactly one region — use the Studio host you log in to, and the matching API host for calls.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"aa12964d-6a6b-4566-bcfc-8dceb9913b70","vendor_slug":"polyai","vendor_name":"PolyAI","category":"voice_agent","hq_country":"GB","website":"https://poly.ai","fact_key":"model_provenance","fact_value":"Vendor states it uses Amazon SageMaker to train and fine-tune speech recognition, LLM and TTS models, and Amazon Bedrock to access foundation models. Individual model names/providers not stated.","source_url":"https://poly.ai/blog/polyai-aws-collaboration","source_quote":"With Amazon Bedrock, PolyAI gains easy access to a range of high-performing foundation models and supporting features around security and safety.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"051616e5-ca83-4344-a78b-b300560d5fef","vendor_slug":"polyai","vendor_name":"PolyAI","category":"voice_agent","hq_country":"GB","website":"https://poly.ai","fact_key":"pms_integrations","fact_value":"not_disclosed_or_not_found","source_url":"https://poly.ai/industries/healthcare","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"95c997f5-21a3-4f5a-add7-6a48e5617d76","vendor_slug":"polyai","vendor_name":"PolyAI","category":"voice_agent","hq_country":"GB","website":"https://poly.ai","fact_key":"subprocessors","fact_value":"not_disclosed_or_not_found","source_url":"https://poly.ai/privacy-policy/","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"05a36669-cf19-4894-8558-7cbe7a6adb37","vendor_slug":"polyai","vendor_name":"PolyAI","category":"voice_agent","hq_country":"GB","website":"https://poly.ai","fact_key":"support_hours","fact_value":"not_disclosed_or_not_found","source_url":"https://poly.ai/security","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"95cec0e2-c3c6-48a5-bfb3-81d6c498940e","vendor_slug":"sierra","vendor_name":"Sierra","category":"voice_agent","hq_country":"US","website":"https://sierra.ai","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://sierra.ai/industries/healthcare","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"023afee7-1651-4ade-99d6-9923bb98fd2b","vendor_slug":"sierra","vendor_name":"Sierra","category":"voice_agent","hq_country":"US","website":"https://sierra.ai","fact_key":"anz_entity","fact_value":"not_disclosed_or_not_found","source_url":"https://sierra.ai/privacy-policy","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"ce92b175-cff2-4e61-99fe-4c584c129009","vendor_slug":"sierra","vendor_name":"Sierra","category":"voice_agent","hq_country":"US","website":"https://sierra.ai","fact_key":"certifications","fact_value":"Vendor states compliance standards including SOC 2, HIPAA, GDPR, PCI, FedRAMP High, CCPA, CSA STAR, ISO 27001 and ISO 42001; also states PCI DSS Level 1 Service Provider certification.","source_url":"https://sierra.ai/product/trust-and-reliability","source_quote":"Sierra is committed to maintaining the highest compliance standards for our customers, including SOC 2, HIPAA, GDPR, PCI, FedRAMP High, CCPA, CSA STAR, ISO 27001, and ISO 42001.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"709d1450-7445-4eaf-af4b-2ab4a7c0a0f6","vendor_slug":"sierra","vendor_name":"Sierra","category":"voice_agent","hq_country":"US","website":"https://sierra.ai","fact_key":"data_processing_region","fact_value":"not_disclosed_or_not_found","source_url":"https://sierra.ai/product/trust-and-reliability","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"850ea011-a746-4c85-ac12-6b38e2965f5c","vendor_slug":"sierra","vendor_name":"Sierra","category":"voice_agent","hq_country":"US","website":"https://sierra.ai","fact_key":"data_storage_region","fact_value":"General privacy policy states personal information may be transferred, processed and stored anywhere in the world, including the United States. No product-level data residency region stated on the pages checked.","source_url":"https://sierra.ai/privacy-policy","source_quote":"All personal information processed by us may be transferred, processed, and stored anywhere in the world, including, but not limited to, the United States","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"ce684091-4eec-426e-8a74-0dbbc53ff136","vendor_slug":"sierra","vendor_name":"Sierra","category":"voice_agent","hq_country":"US","website":"https://sierra.ai","fact_key":"model_provenance","fact_value":"Vendor states agents are built on a combination of frontier, open-weight and proprietary models (described elsewhere as 15+ models). No model provider names stated on the pages checked.","source_url":"https://sierra.ai/product/trust-and-reliability","source_quote":"Sierra is built on a constellation of LLMs—combining frontier, open-weight, and proprietary models—so your agent can execute seamlessly and reliably.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"bcd5691a-e2eb-4690-94e5-d8f6806b76d2","vendor_slug":"sierra","vendor_name":"Sierra","category":"voice_agent","hq_country":"US","website":"https://sierra.ai","fact_key":"pms_integrations","fact_value":"not_disclosed_or_not_found","source_url":"https://sierra.ai/industries/healthcare","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"a55f2827-e2bd-4707-a228-6c129cd69a22","vendor_slug":"sierra","vendor_name":"Sierra","category":"voice_agent","hq_country":"US","website":"https://sierra.ai","fact_key":"subprocessors","fact_value":"not_disclosed_or_not_found","source_url":"https://trust.sierra.ai/subprocessors","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"6389de17-c960-41c5-9a4f-d7ef52391846","vendor_slug":"sierra","vendor_name":"Sierra","category":"voice_agent","hq_country":"US","website":"https://sierra.ai","fact_key":"support_hours","fact_value":"not_disclosed_or_not_found","source_url":"https://sierra.ai/product/trust-and-reliability","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"2cf5db94-5943-46df-9ae7-664b284ed332","vendor_slug":"sophiie","vendor_name":"Sophiie AI","category":"voice_agent","hq_country":"AU","website":"https://www.sophiie.ai","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://www.sophiie.ai/industries/medical-and-healthcare","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"bb74ddba-fa45-4251-9e3d-dec9eca0b72a","vendor_slug":"sophiie","vendor_name":"Sophiie AI","category":"voice_agent","hq_country":"AU","website":"https://www.sophiie.ai","fact_key":"support_hours","fact_value":"Mon-Fri 9am to 5pm, stated on the contact page next to sales and existing-customer support phone numbers.","source_url":"https://www.sophiie.ai/contact-us","source_quote":"Mon-Fri from 9am to 5pm.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"04b4b83b-e726-480a-aca7-12da80807aca","vendor_slug":"sophiie","vendor_name":"Sophiie AI","category":"voice_agent","hq_country":"AU","website":"https://www.sophiie.ai","fact_key":"anz_entity","fact_value":"Sophiie AI Pty Ltd, ACN 679 849 453. Office address stated on contact page: Suite 6A, 50 Appel Street, Surfers Paradise QLD 4217, Australia.","source_url":"https://www.sophiie.ai/privacy-policy","source_quote":"This is the privacy policy of Sophiie AI Pty Ltd ACN 679 849 453","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"a2824ba3-2cf0-4ae8-a4ac-861c95beedd0","vendor_slug":"sophiie","vendor_name":"Sophiie AI","category":"voice_agent","hq_country":"AU","website":"https://www.sophiie.ai","fact_key":"certifications","fact_value":"Privacy policy states the company maintains alignment with ISO 27001 compliance standards. No certification body, audit report or scope is stated.","source_url":"https://www.sophiie.ai/privacy-policy","source_quote":"We use multi-factor authentication, advanced threat detection systems, and maintain alignment with ISO 27001 compliance standards.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"3992b795-c81a-4860-88f0-4e4e4ae5e589","vendor_slug":"sophiie","vendor_name":"Sophiie AI","category":"voice_agent","hq_country":"AU","website":"https://www.sophiie.ai","fact_key":"data_processing_region","fact_value":"not_disclosed_or_not_found","source_url":"https://www.sophiie.ai/privacy-policy","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"c3fc9c4c-7f06-4568-b2a4-dccce8e14108","vendor_slug":"sophiie","vendor_name":"Sophiie AI","category":"voice_agent","hq_country":"AU","website":"https://www.sophiie.ai","fact_key":"data_storage_region","fact_value":"not_disclosed_or_not_found","source_url":"https://www.sophiie.ai/privacy-policy","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"dad19dd8-e29a-47aa-b23d-c145012eaa09","vendor_slug":"sophiie","vendor_name":"Sophiie AI","category":"voice_agent","hq_country":"AU","website":"https://www.sophiie.ai","fact_key":"model_provenance","fact_value":"not_disclosed_or_not_found","source_url":"https://www.sophiie.ai/privacy-policy","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"8e8cb965-5362-40b8-9e29-d88a9b1549ba","vendor_slug":"sophiie","vendor_name":"Sophiie AI","category":"voice_agent","hq_country":"AU","website":"https://www.sophiie.ai","fact_key":"pms_integrations","fact_value":"not_disclosed_or_not_found","source_url":"https://www.sophiie.ai/industries/medical-and-healthcare","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"92865a22-3999-46d6-b3ad-5aa7b76826e0","vendor_slug":"sophiie","vendor_name":"Sophiie AI","category":"voice_agent","hq_country":"AU","website":"https://www.sophiie.ai","fact_key":"subprocessors","fact_value":"not_disclosed_or_not_found","source_url":"https://www.sophiie.ai/privacy-policy","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"179e0a10-29ed-45a3-a200-751b9e590dcb","vendor_slug":"suki","vendor_name":"Suki","category":"ambient_scribe","hq_country":"US","website":"https://www.suki.ai","fact_key":"support_hours","fact_value":"not_disclosed_or_not_found","source_url":"https://help.suki.ai/","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"7d14a6e4-8b25-4354-a972-dcf899329850","vendor_slug":"suki","vendor_name":"Suki","category":"ambient_scribe","hq_country":"US","website":"https://www.suki.ai","fact_key":"anz_entity","fact_value":"not_disclosed_or_not_found","source_url":"https://www.suki.ai/about/","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"df03b0d0-0859-4b10-b63f-c9853ff6bc88","vendor_slug":"suki","vendor_name":"Suki","category":"ambient_scribe","hq_country":"US","website":"https://www.suki.ai","fact_key":"certifications","fact_value":"SOC2 Type 2 certified; HIPAA compliant (as stated on suki.ai home page). Suki also links a Trust Portal at https://trust.suki.ai/ (Vanta-hosted); its contents render only with JavaScript and could not be retrieved, so no certification detail is recorded from it.","source_url":"https://www.suki.ai/","source_quote":"Our platform not only boasts a robust security posture, but is also infinitely scalable, SOC2 Type 2 certified, and HIPAA compliant to support the largest organizations in the industry.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"deba7046-3816-4453-8b97-4f902f8e4bdc","vendor_slug":"suki","vendor_name":"Suki","category":"ambient_scribe","hq_country":"US","website":"https://www.suki.ai","fact_key":"data_processing_region","fact_value":"not_disclosed_or_not_found","source_url":"https://www.suki.ai/privacy-policy/","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"810b7615-531d-41e8-a0c9-0b3da4898923","vendor_slug":"suki","vendor_name":"Suki","category":"ambient_scribe","hq_country":"US","website":"https://www.suki.ai","fact_key":"data_storage_region","fact_value":"United States — website privacy policy states Personal Data may be transferred to Company offices and servers located in the United States. Policy does not separately state where clinical/PHI data is stored.","source_url":"https://www.suki.ai/privacy-policy/","source_quote":"such Personal Data may be transferred from your current location to the offices and servers of the Company and the authorized third parties referred to herein located in the United States.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"4dde67a1-f5c3-4e3a-82a8-7cb1a4bc7323","vendor_slug":"suki","vendor_name":"Suki","category":"ambient_scribe","hq_country":"US","website":"https://www.suki.ai","fact_key":"model_provenance","fact_value":"not_disclosed_or_not_found","source_url":"https://www.suki.ai/","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"7296dac3-5332-4b69-a5f7-42bdffc35624","vendor_slug":"suki","vendor_name":"Suki","category":"ambient_scribe","hq_country":"US","website":"https://www.suki.ai","fact_key":"pms_integrations","fact_value":"Epic, Oracle Health, athenahealth, MEDITECH","source_url":"https://www.suki.ai/","source_quote":"the four leading EHRs — Epic, Oracle Health, athenahealth, and MEDITECH — make Suki the most embedded ambient AI solution on the market.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"4791471a-c739-45f5-89cd-bb548b76098d","vendor_slug":"suki","vendor_name":"Suki","category":"ambient_scribe","hq_country":"US","website":"https://www.suki.ai","fact_key":"pms_integrations","fact_value":"Integrations page headline names: Epic, athena, Oracle & MEDITECH","source_url":"https://www.suki.ai/ehr-integrations/","source_quote":"Epic, athena, Oracle & MEDITECH","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"648d8007-ed82-491f-817a-2aebd5698ba6","vendor_slug":"suki","vendor_name":"Suki","category":"ambient_scribe","hq_country":"US","website":"https://www.suki.ai","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://www.suki.ai/","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"858e7c60-bc44-4467-aed2-2e3467bc597d","vendor_slug":"suki","vendor_name":"Suki","category":"ambient_scribe","hq_country":"US","website":"https://www.suki.ai","fact_key":"subprocessors","fact_value":"not_disclosed_or_not_found","source_url":"https://www.suki.ai/privacy-policy/","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"719d54fd-cf68-4bce-9514-961fe98640d9","vendor_slug":"voicestack","vendor_name":"VoiceStack (by CareStack)","category":"voice_agent","hq_country":"US","website":"https://voicestack.com","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://voicestack.com/en-AU","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"b98adfdc-acfc-42f5-8f0d-e99eb06127ac","vendor_slug":"voicestack","vendor_name":"VoiceStack (by CareStack)","category":"voice_agent","hq_country":"US","website":"https://voicestack.com","fact_key":"support_hours","fact_value":"not_disclosed_or_not_found","source_url":"https://voicestack.com/en-AU","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"1606344d-4dca-456f-9c69-0cc477bac4f7","vendor_slug":"voicestack","vendor_name":"VoiceStack (by CareStack)","category":"voice_agent","hq_country":"US","website":"https://voicestack.com","fact_key":"subprocessors","fact_value":"not_disclosed_or_not_found","source_url":"https://voicestack.com/en-AU/legal/aus/2024-11/privacy-policy","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"de6e789b-a5f6-4bc7-aa44-81d40c817c4a","vendor_slug":"voicestack","vendor_name":"VoiceStack (by CareStack)","category":"voice_agent","hq_country":"US","website":"https://voicestack.com","fact_key":"pms_integrations","fact_value":"AU page integrations section lists CareStack, Zavy 360, Google Analytics, Google Ads, HubSpot, GoHighLevel and Boxly.","source_url":"https://voicestack.com/en-AU","source_quote":"CareStack Zavy 360 Google Analytics Google Ads HubSpot GoHighLevel Boxly","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"dd9c650e-695c-4c58-b567-a97a076cd2eb","vendor_slug":"voicestack","vendor_name":"VoiceStack (by CareStack)","category":"voice_agent","hq_country":"US","website":"https://voicestack.com","fact_key":"model_provenance","fact_value":"not_disclosed_or_not_found","source_url":"https://voicestack.com/en-AU","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"dec0d2f0-62a1-4dab-9f38-267648ea885f","vendor_slug":"voicestack","vendor_name":"VoiceStack (by CareStack)","category":"voice_agent","hq_country":"US","website":"https://voicestack.com","fact_key":"data_storage_region","fact_value":"Australian privacy policy states personal information may be stored on servers located in Australia, the United States, the United Kingdom, Ireland, Netherlands, Singapore and Japan.","source_url":"https://voicestack.com/en-AU/legal/aus/2024-11/privacy-policy","source_quote":"Your personal information may be stored on servers … located overseas in Australia, the United States, the United Kingdom, Ireland, Netherlands, Singapore and Japan.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"},{"id":"5101197c-34c1-4e2f-ba8c-6fb42957fc80","vendor_slug":"voicestack","vendor_name":"VoiceStack (by CareStack)","category":"voice_agent","hq_country":"US","website":"https://voicestack.com","fact_key":"data_processing_region","fact_value":"not_disclosed_or_not_found","source_url":"https://voicestack.com/en-AU/legal/aus/2024-11/privacy-policy","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-07-28T13:49:35.042107+00:00"}]}