{"source":"Cadence — ANZ Health AI Vendor Trust Tracker","source_url":"https://gocadence.ai/vendor-trust","license":"CC BY 4.0","license_url":"https://creativecommons.org/licenses/by/4.0/","license_note":"Cadence-written fields are released under CC BY 4.0. Quoted vendor text (source_quote) remains the vendor's.","attribution":"Source: Cadence — gocadence.ai/vendor-trust, CC BY 4.0. Only what each vendor has published on its own public pages. Not an assessment, audit, certification or endorsement.","disclaimer":"This tracker records only what each vendor has published on its own public pages. It is not an assessment, audit, certification or endorsement. Vendors change their documentation — always verify directly before making a procurement decision.","generated_at":"2026-09-27T18:11:17.207Z","filters":{"vendor":"","category":"","fact_key":"","hq_country":"","q":""},"limit":200,"offset":0,"total":406,"count":200,"results":[{"id":"df70154d-3e6b-4f96-9275-427384951ee8","vendor_slug":"abridge","vendor_name":"Abridge","category":"ambient_scribe","hq_country":"US","website":"https://www.abridge.com","fact_key":"data_processing_region","fact_value":"United States, plus countries where Abridge's service providers are located","source_url":"https://www.abridge.com/privacy-policy","source_quote":"your personal information will be processed within the US and countries where our service providers are located","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"1ee830b6-8862-4013-aeb7-d85ab9ef0be5","vendor_slug":"abridge","vendor_name":"Abridge","category":"ambient_scribe","hq_country":"US","website":"https://www.abridge.com","fact_key":"certifications","fact_value":"SOC 2 Type 1, SOC 2 Type 2, HIPAA, CCPA and TX-RAMP listed on trust centre","source_url":"https://trust.abridge.com/","source_quote":"Our products are covered by a SOC 2 Type 2 report, validated by an independent third-party auditor for security and confidentiality.","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"2abebdc6-43e8-4e42-94f1-76f2caee8799","vendor_slug":"abridge","vendor_name":"Abridge","category":"ambient_scribe","hq_country":"US","website":"https://www.abridge.com","fact_key":"data_storage_region","fact_value":"not_disclosed_or_not_found","source_url":"https://www.abridge.com/privacy-policy","source_quote":"No statement found on the page checked.","checked_on":"2026-08-13","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"fc59de5f-ae1d-4552-beba-00451af4d7ed","vendor_slug":"abridge","vendor_name":"Abridge","category":"ambient_scribe","hq_country":"US","website":"https://www.abridge.com","fact_key":"pms_integrations","fact_value":"not_disclosed_or_not_found","source_url":"https://www.abridge.com/","source_quote":"No statement found on the page checked.","checked_on":"2026-08-13","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"652ef9f0-851b-40ef-99bb-59836e8ccb1d","vendor_slug":"abridge","vendor_name":"Abridge","category":"ambient_scribe","hq_country":"US","website":"https://www.abridge.com","fact_key":"anz_entity","fact_value":"not_disclosed_or_not_found","source_url":"https://www.abridge.com/privacy-policy","source_quote":"No statement found on the page checked.","checked_on":"2026-08-13","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"6c1f0106-31bd-4885-aa7e-09c5a9631cce","vendor_slug":"abridge","vendor_name":"Abridge","category":"ambient_scribe","hq_country":"US","website":"https://www.abridge.com","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://trust.abridge.com/","source_quote":"No statement found on the page checked.","checked_on":"2026-08-13","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"81ce1b25-e21f-4810-aa5a-ad002b3b0751","vendor_slug":"abridge","vendor_name":"Abridge","category":"ambient_scribe","hq_country":"US","website":"https://www.abridge.com","fact_key":"support_hours","fact_value":"not_disclosed_or_not_found","source_url":"https://trust.abridge.com/","source_quote":"No statement found on the page checked.","checked_on":"2026-08-13","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"f9dfdbb8-0db2-4149-a9e2-0d94d294cf4c","vendor_slug":"abridge","vendor_name":"Abridge","category":"ambient_scribe","hq_country":"US","website":"https://www.abridge.com","fact_key":"subprocessors","fact_value":"Trust centre's Data Service Vendors table lists 13 vendors, each with a purpose and a US location: Google Cloud (cloud hosting), OpenAI and Anthropic (interim text summarization), Microsoft Azure (backup OpenAI model hosting), Baseten (running Abridge-created models), LiveKit (verbatim voice stream support), Temporal (encounter processing orchestration), Sentry (application performance monitoring and error tracking), Amplitude (application analytics), Zendesk (user support), Braze (user support and messaging), Sigma Computing (data management and analytics) and dbt Labs (data handling). The table notes PHI and/or PII involvement for every vendor except Temporal.","source_url":"https://trust.abridge.com/","source_quote":"Data Service Vendors … OpenAI | Interim Text Summarization | US | PHI/PII involved. … Microsoft Azure | Backup OpenAI model hosting | US | PHI/PII involved. … Anthropic | Interim Text Summarization | US | PHI/PII involved.","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"0ebf61d9-3063-4ce7-8e4b-87aa97e89373","vendor_slug":"abridge","vendor_name":"Abridge","category":"ambient_scribe","hq_country":"US","website":"https://www.abridge.com","fact_key":"model_provenance","fact_value":"Vendor presents its Contextual Reasoning Engine as 'leading healthcare AI infrastructure'; the page names no model providers. Separately, the trust centre's Data Service Vendors table lists OpenAI and Anthropic for interim text summarization, Microsoft Azure for backup OpenAI model hosting and Baseten for running Abridge-created models.","source_url":"https://www.abridge.com/abridge-contextual-reasoning-engine","source_quote":"Introducing Abridge Contextual Reasoning Engine Leading healthcare AI infrastructure","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"4b770a94-bc47-4030-ad8e-47886ab086bc","vendor_slug":"aidial","vendor_name":"AiDial","category":"voice_agent","hq_country":"AU","website":"https://aidial.com.au","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://aidial.com.au/healthcare-voice-ai","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"c58c7d4e-aea3-4ec8-9b9d-b4f510a01a8b","vendor_slug":"aidial","vendor_name":"AiDial","category":"voice_agent","hq_country":"AU","website":"https://aidial.com.au","fact_key":"data_processing_region","fact_value":"Australia, as stated on the healthcare product page.","source_url":"https://aidial.com.au/healthcare-voice-ai","source_quote":"All AI software and data remain within Australian cloud infrastructure","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"d180a050-1deb-4fbd-be3a-1b500c959a75","vendor_slug":"aidial","vendor_name":"AiDial","category":"voice_agent","hq_country":"AU","website":"https://aidial.com.au","fact_key":"pms_integrations","fact_value":"Integrations page names Halaxy, Cliniko and PracSuite under healthcare practice management, and says booking and identity actions vary by platform and configuration, with staff handover for requests outside the approved workflow.","source_url":"https://aidial.com.au/voice-ai-integrations","source_quote":"Connect calls with Halaxy, Cliniko and PracSuite. Booking and identity actions vary by platform and configuration, with staff handover for requests outside the approved workflow.","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:38:23.865295+00:00"},{"id":"4fddd06d-d93c-4f3b-b278-c2c6b5838a38","vendor_slug":"aidial","vendor_name":"AiDial","category":"voice_agent","hq_country":"AU","website":"https://aidial.com.au","fact_key":"subprocessors","fact_value":"not_disclosed_or_not_found","source_url":"https://aidial.com.au/privacy-policy","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"f85c00d7-992e-4f2c-afb2-9b236cc13e78","vendor_slug":"aidial","vendor_name":"AiDial","category":"voice_agent","hq_country":"AU","website":"https://aidial.com.au","fact_key":"data_storage_region","fact_value":"Privacy policy states servers are primarily hosted within Australia; the same policy states personal information may be provided to third parties located outside Australia, including server hosting providers where infrastructure 'may occasionally be located'.","source_url":"https://aidial.com.au/privacy-policy","source_quote":"Our AI call platform operates on our own secure servers, which are primarily hosted within Australia by trusted third-party infrastructure providers.","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"b7154fff-b050-4ab1-9fec-7b6f9e9d55c0","vendor_slug":"aidial","vendor_name":"AiDial","category":"voice_agent","hq_country":"AU","website":"https://aidial.com.au","fact_key":"certifications","fact_value":"not_disclosed_or_not_found","source_url":"https://aidial.com.au/ai-communications-compliance","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"6e9db0ca-5ef2-4fdc-be10-9ac8ac2f38c6","vendor_slug":"aidial","vendor_name":"AiDial","category":"voice_agent","hq_country":"AU","website":"https://aidial.com.au","fact_key":"anz_entity","fact_value":"DIGITALON Pty Ltd trading as AiDial, ABN 64 630 163 469.","source_url":"https://aidial.com.au/privacy-policy","source_quote":"DIGITALON Pty Ltd trading as AiDial (“we”, “our”, “AiDial”) is committed to protecting your privacy.","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"0a5fc59b-7719-4d7f-ab40-9375052bb48e","vendor_slug":"aidial","vendor_name":"AiDial","category":"voice_agent","hq_country":"AU","website":"https://aidial.com.au","fact_key":"support_hours","fact_value":"not_disclosed_or_not_found","source_url":"https://aidial.com.au/healthcare-voice-ai","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"5ad72cd2-1b01-4ca5-9cd0-5ff43ad9e98a","vendor_slug":"aidial","vendor_name":"AiDial","category":"voice_agent","hq_country":"AU","website":"https://aidial.com.au","fact_key":"model_provenance","fact_value":"not_disclosed_or_not_found","source_url":"https://aidial.com.au/ai-communications-compliance","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"ebce653f-d2d4-4c2b-95cb-a380bd67000c","vendor_slug":"amazon-connect","vendor_name":"Amazon Connect (Amazon Web Services)","category":"ccaas","hq_country":"US","website":"https://aws.amazon.com/connect/","fact_key":"data_processing_region","fact_value":"Amazon Connect AI agents documentation states that cross-region inference automatically selects the AWS Region used to process data, and that customers who do not want their data processed in a Region other than the one they selected can contact AWS Support.","source_url":"https://docs.aws.amazon.com/connect/latest/adminguide/enable-q.html","source_quote":"agent assist uses cross-region inference to automatically select the optimal AWS Region for processing your data … If you do not want your data processed in a different Region from what you selected, you can contact AWS Support.","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"ba1a0fd5-e90e-4095-a8a2-bfcdd6e5b7f0","vendor_slug":"amazon-connect","vendor_name":"Amazon Connect (Amazon Web Services)","category":"ccaas","hq_country":"US","website":"https://aws.amazon.com/connect/","fact_key":"model_provenance","fact_value":"Generative AI-powered post-contact summaries stated to be built on Amazon Bedrock. No individual foundation model or model vendor is named on this page.","source_url":"https://docs.aws.amazon.com/connect/latest/adminguide/view-generative-ai-contact-summaries.html","source_quote":"Because generative AI-powered post-contact summaries is built on Amazon Bedrock, users can take full advantage of the controls implemented in Amazon Bedrock","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"917c8955-c8d8-49d8-b21f-f970eca1716e","vendor_slug":"amazon-connect","vendor_name":"Amazon Connect (Amazon Web Services)","category":"ccaas","hq_country":"US","website":"https://aws.amazon.com/connect/","fact_key":"subprocessors","fact_value":"Public AWS sub-processor page published, organised into AWS infrastructure entities, AWS service providers, third-party service providers and AWS European Sovereign Cloud providers. AWS states the relevant sub-processors depend on the Region and services selected.","source_url":"https://aws.amazon.com/compliance/sub-processors/","source_quote":"This page provides information about the sub-processors that AWS has engaged in accordance with the AWS Data Processing Addendum (AWS DPA)","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"0d6c6f05-1f5b-4b23-8822-fb5e48f5dc23","vendor_slug":"amazon-connect","vendor_name":"Amazon Connect (Amazon Web Services)","category":"ccaas","hq_country":"US","website":"https://aws.amazon.com/connect/","fact_key":"certifications","fact_value":"AWS lists Amazon Connect on its Services in Scope by Compliance Program page for IRAP.","source_url":"https://aws.amazon.com/compliance/services-in-scope/IRAP/","source_quote":"Amazon Connect","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"093599b8-0baa-4a59-a3f1-30c35694cbe9","vendor_slug":"amazon-connect","vendor_name":"Amazon Connect (Amazon Web Services)","category":"ccaas","hq_country":"US","website":"https://aws.amazon.com/connect/","fact_key":"anz_entity","fact_value":"AWS Contracting Party for Australia stated as Amazon Web Services Australia Pty Ltd (ABN: 63 605 345 891), Level 37, 2-26 Park Street, Sydney, NSW, 2000, Australia. For New Zealand, Amazon Web Services New Zealand Limited, Level 5, 18 Viaduct Harbour Ave, Auckland, 1010, New Zealand.","source_url":"https://aws.amazon.com/agreement/","source_quote":"Amazon Web Services Australia Pty Ltd (ABN: 63 605 345 891)","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"7953854e-6234-440e-9167-33f47aaa234e","vendor_slug":"amazon-connect","vendor_name":"Amazon Connect (Amazon Web Services)","category":"ccaas","hq_country":"US","website":"https://aws.amazon.com/connect/","fact_key":"pms_integrations","fact_value":"not_disclosed_or_not_found","source_url":"https://docs.aws.amazon.com/connect/latest/adminguide/enable-q.html","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"a8c2d2bf-3c29-402f-842c-3e685b942efb","vendor_slug":"amazon-connect","vendor_name":"Amazon Connect (Amazon Web Services)","category":"ccaas","hq_country":"US","website":"https://aws.amazon.com/connect/","fact_key":"data_storage_region","fact_value":"AWS states the customer chooses the AWS Region(s) in which content is stored, and that AWS will not move or replicate content outside the chosen Region(s) without the customer's agreement.","source_url":"https://aws.amazon.com/compliance/data-privacy-faq/","source_quote":"You choose the AWS Region(s) in which your content is stored.","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"221b2fe2-9c45-4553-93d1-e820f3af4140","vendor_slug":"amazon-connect","vendor_name":"Amazon Connect (Amazon Web Services)","category":"ccaas","hq_country":"US","website":"https://aws.amazon.com/connect/","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://aws.amazon.com/compliance/hipaa-eligible-services-reference/","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"2ab60460-3f84-45bf-b6f0-b8642f1ad3bf","vendor_slug":"amazon-connect","vendor_name":"Amazon Connect (Amazon Web Services)","category":"ccaas","hq_country":"US","website":"https://aws.amazon.com/connect/","fact_key":"support_hours","fact_value":"Basic Support stated as 24/7 access to customer service, documentation, whitepapers and AWS re:Post. Business, Enterprise and Unified Operations plans stated as 24/7 phone, web, chat and email access, with response targets from <15 min (Enterprise, business-critical system down) to <24 hours (general guidance).","source_url":"https://aws.amazon.com/premiumsupport/plans/","source_quote":"24/7 access to customer service, documentation, whitepapers, and AWS re:Post","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"b5c6eed4-229d-4b13-90be-b3b40fe25424","vendor_slug":"amazon-connect","vendor_name":"Amazon Connect (Amazon Web Services)","category":"ccaas","hq_country":"US","website":"https://aws.amazon.com/connect/","fact_key":"certifications","fact_value":"Amazon Connect listed on the AWS HIPAA Eligible Services Reference. AWS states an AWS business associate agreement must be entered into before using HIPAA Eligible Services with Protected Health Information.","source_url":"https://aws.amazon.com/compliance/hipaa-eligible-services-reference/","source_quote":"without first entering into an AWS business associate agreement","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"857bfbb7-325d-452f-b8e4-a115890e7f40","vendor_slug":"amazon-connect","vendor_name":"Amazon Connect (Amazon Web Services)","category":"ccaas","hq_country":"US","website":"https://aws.amazon.com/connect/","fact_key":"data_storage_region","fact_value":"Amazon Connect listed as available in Asia Pacific (Sydney), ap-southeast-2, with endpoint connect.ap-southeast-2.amazonaws.com.","source_url":"https://docs.aws.amazon.com/connect/latest/adminguide/regions.html","source_quote":"| Asia Pacific (Sydney) | ap-southeast-2 |  connect.ap-southeast-2.amazonaws.com  | HTTPS |","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"eb2e9b54-4d8d-49f8-8e2f-4ff3587f1fd1","vendor_slug":"ambience","vendor_name":"Ambience Healthcare","category":"ambient_scribe","hq_country":"US","website":"https://www.ambiencehealthcare.com","fact_key":"certifications","fact_value":"not_disclosed_or_not_found","source_url":"https://trust.ambiencehealthcare.com/","source_quote":"No statement found on the page checked.","checked_on":"2026-08-13","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"f72a2804-1ceb-4375-82b6-69f4173e20ec","vendor_slug":"ambience","vendor_name":"Ambience Healthcare","category":"ambient_scribe","hq_country":"US","website":"https://www.ambiencehealthcare.com","fact_key":"model_provenance","fact_value":"not_disclosed_or_not_found","source_url":"https://www.ambiencehealthcare.com/products","source_quote":"No statement found on the page checked.","checked_on":"2026-08-13","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"8620f4e1-a6ee-4235-a695-546504fdf215","vendor_slug":"ambience","vendor_name":"Ambience Healthcare","category":"ambient_scribe","hq_country":"US","website":"https://www.ambiencehealthcare.com","fact_key":"pms_integrations","fact_value":"Epic, Athena, Cerner (patient schedule sync stated on products page)","source_url":"https://www.ambiencehealthcare.com/products","source_quote":"Syncs patient schedules from Epic, Athena, and Cerner directly into Ambience","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"9e680c7b-046b-47d1-9447-93f13998e0a2","vendor_slug":"ambience","vendor_name":"Ambience Healthcare","category":"ambient_scribe","hq_country":"US","website":"https://www.ambiencehealthcare.com","fact_key":"subprocessors","fact_value":"Website analytics/advertising service providers named in privacy statement: Google Analytics, Marketo, LinkedIn Analytics, Gigya, Site Improve, Facebook Analytics, Twitter Analytics (product subprocessor list not published on checked pages)","source_url":"https://www.ambiencehealthcare.com/privacy","source_quote":"We may also use Google Analytics, Marketo, LinkedIn Analytics, Gigya, Site Improve, Facebook Analytics, and Twitter Analytics and other service providers to collect …","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"17a8033b-8820-409e-9b8b-d1a420711d81","vendor_slug":"ambience","vendor_name":"Ambience Healthcare","category":"ambient_scribe","hq_country":"US","website":"https://www.ambiencehealthcare.com","fact_key":"data_processing_region","fact_value":"Privacy policy says information collected through its websites may be processed and stored in the U.S. and other jurisdictions","source_url":"https://www.ambiencehealthcare.com/privacy","source_quote":"information collected through the Sites may be transferred to, processed, stored, and used in the U.S. and other jurisdictions","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"efd7c94c-2839-43d6-bb12-929840f0da66","vendor_slug":"ambience","vendor_name":"Ambience Healthcare","category":"ambient_scribe","hq_country":"US","website":"https://www.ambiencehealthcare.com","fact_key":"support_hours","fact_value":"not_disclosed_or_not_found","source_url":"https://www.ambiencehealthcare.com/privacy","source_quote":"No statement found on the page checked.","checked_on":"2026-08-13","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"41ff2ef6-3618-4759-8fc4-f4495a811448","vendor_slug":"ambience","vendor_name":"Ambience Healthcare","category":"ambient_scribe","hq_country":"US","website":"https://www.ambiencehealthcare.com","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://www.ambiencehealthcare.com/privacy","source_quote":"No statement found on the page checked.","checked_on":"2026-08-13","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"2fe15ffd-fc3f-4470-9d0f-8a31a93a8751","vendor_slug":"ambience","vendor_name":"Ambience Healthcare","category":"ambient_scribe","hq_country":"US","website":"https://www.ambiencehealthcare.com","fact_key":"data_storage_region","fact_value":"Privacy policy says information collected through its websites may be processed and stored in the U.S. and other jurisdictions","source_url":"https://www.ambiencehealthcare.com/privacy","source_quote":"information collected through the Sites may be transferred to, processed, stored, and used in the U.S. and other 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476","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"719e2edd-4cc6-4576-9287-5db6918a491b","vendor_slug":"cisco-webex","vendor_name":"Cisco Webex Contact Center","category":"ccaas","hq_country":"US","website":"https://www.webex.com","fact_key":"data_processing_region","fact_value":"The regional Data Security, Privacy and Residency article retrieved (Singapore region variant) states that data may be processed outside the storage region to use GPU clusters for LLM and Advanced Speech Recognition, that processing means computation only, and that data is not stored at the processing location. An Australia-region variant of this article was not retrieved.","source_url":"https://help.webex.com/article/9qrsly","source_quote":"To leverage high-performance GPU clusters required for Large Language Models (LLMs) and Advanced Speech Recognition (ASR), data may be processed outside Singapore.","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"f2057b98-28a0-4dc1-86b7-1db73ddd04aa","vendor_slug":"cisco-webex","vendor_name":"Cisco Webex Contact Center","category":"ccaas","hq_country":"US","website":"https://www.webex.com","fact_key":"data_storage_region","fact_value":"Tenant created in the data center closest to the Country of Operation selected in the setup wizard. 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No consolidated public sub-processor list for Webex Contact Center was located.","source_url":"https://help.webex.com/article/9qrsly","source_quote":"ElevenLabs and Deepgram are used as EU-based sub-processors for certain speech and transcription tasks","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"85921b34-e06d-4e43-a074-f6b9eaa8ddcc","vendor_slug":"cisco-webex","vendor_name":"Cisco Webex Contact Center","category":"ccaas","hq_country":"US","website":"https://www.webex.com","fact_key":"support_hours","fact_value":"not_disclosed_or_not_found","source_url":"https://www.cisco.com/c/dam/en_us/about/doing_business/legal/OfferDescriptions/cisco-webex-od.pdf","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"03e51338-3cbd-443d-9300-96ab89f61c11","vendor_slug":"cisco-webex","vendor_name":"Cisco Webex Contact Center","category":"ccaas","hq_country":"US","website":"https://www.webex.com","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://help.webex.com/en-us/article/pdz31w/Webex-Compliance-and-Certifications","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"0aea8bff-db81-4b39-b82e-3549a8a75716","vendor_slug":"cisco-webex","vendor_name":"Cisco Webex Contact Center","category":"ccaas","hq_country":"US","website":"https://www.webex.com","fact_key":"anz_entity","fact_value":"not_disclosed_or_not_found","source_url":"https://www.cisco.com/c/en_au/about/contacts.html","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"f373bf15-7991-4fda-ad84-2b3437714cd6","vendor_slug":"cisco-webex","vendor_name":"Cisco Webex Contact Center","category":"ccaas","hq_country":"US","website":"https://www.webex.com","fact_key":"certifications","fact_value":"Webex stated as ISO/IEC 27001:2013 certified. The same page addresses GDPR and states Webex can be used in a healthcare environment consistent with customer needs for HIPAA compliance. 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checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"67b0a224-c8d6-4efc-9c68-77e4f6a5e7b5","vendor_slug":"cognigy","vendor_name":"Cognigy (NiCE Cognigy)","category":"voice_agent","hq_country":"DE","website":"https://www.cognigy.com","fact_key":"subprocessors","fact_value":"not_disclosed_or_not_found","source_url":"https://trust.cognigy.com/","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"e94cb78f-5c63-459b-8cbd-f7d835a204bf","vendor_slug":"cognigy","vendor_name":"Cognigy (NiCE Cognigy)","category":"voice_agent","hq_country":"DE","website":"https://www.cognigy.com","fact_key":"support_hours","fact_value":"not_disclosed_or_not_found","source_url":"https://docs.cognigy.com/help","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"632b72c6-1370-4ab8-b8b8-7f10bf3de6c8","vendor_slug":"cognigy","vendor_name":"Cognigy (NiCE Cognigy)","category":"voice_agent","hq_country":"DE","website":"https://www.cognigy.com","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://trust.cognigy.com/","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"be763eb3-dc14-4736-8913-1cd143122507","vendor_slug":"cognigy","vendor_name":"Cognigy (NiCE Cognigy)","category":"voice_agent","hq_country":"DE","website":"https://www.cognigy.com","fact_key":"model_provenance","fact_value":"Documentation lists selectable LLM providers: Platform-Provided LLM, Azure OpenAI, OpenAI, OpenAI-Compatible LLMs, Anthropic, Google Vertex, Google Gemini, Google GenAI, Aleph Alpha, Amazon Bedrock, Mistral AI, Cognigy Nexus LLM.","source_url":"https://docs.cognigy.com/ai/empower/llms/providers/all-providers","source_quote":"To add a standard or custom model, select a large language model (LLM) provider integrated with Cognigy:","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"2c519795-b37b-4e32-9a1c-c3b02855990c","vendor_slug":"cognigy","vendor_name":"Cognigy (NiCE Cognigy)","category":"voice_agent","hq_country":"DE","website":"https://www.cognigy.com","fact_key":"data_processing_region","fact_value":"not_disclosed_or_not_found","source_url":"https://docs.cognigy.com/ai/administer/installation/ip-ranges-shared-environments","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"4c64b9e2-be1f-4984-a546-1b00156d34c3","vendor_slug":"cognigy","vendor_name":"Cognigy (NiCE Cognigy)","category":"voice_agent","hq_country":"DE","website":"https://www.cognigy.com","fact_key":"data_storage_region","fact_value":"Documentation lists SaaS clusters by region: Europe (app.cognigy.ai), US (app-us.cognigy.ai), United Kingdom (app-uk.cognigy.ai), Australia (au-02.cognigy.ai), plus NiCE CXone shared SaaS clusters including AU1 [Asia Pacific (Sydney)]. The page lists clusters and IP ranges; it does not separately state storage vs processing.","source_url":"https://docs.cognigy.com/ai/administer/installation/ip-ranges-shared-environments","source_quote":"Australia SaaS - au-02.cognigy.ai","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"6b4d5b41-136c-4563-8c72-cc7e52e7635d","vendor_slug":"corti","vendor_name":"Corti","category":"ambient_scribe","hq_country":"DK","website":"https://corti.ai","fact_key":"pms_integrations","fact_value":"not_disclosed_or_not_found","source_url":"https://corti.ai/","source_quote":"No statement found on the page checked.","checked_on":"2026-08-13","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"4940e477-46be-4942-904b-c43d3b1e6aa8","vendor_slug":"corti","vendor_name":"Corti","category":"ambient_scribe","hq_country":"DK","website":"https://corti.ai","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://corti.ai/safety","source_quote":"No statement found on the page checked.","checked_on":"2026-08-13","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"09b83385-e8a3-473b-86a2-c8b2b8d026fd","vendor_slug":"corti","vendor_name":"Corti","category":"ambient_scribe","hq_country":"DK","website":"https://corti.ai","fact_key":"data_storage_region","fact_value":"EU or US hosting options, stated with no cross-border transfer","source_url":"https://corti.ai/safety","source_quote":"Data hosting options in the EU or US with no cross-border transfer","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"8605f0af-c0ca-42cd-b0cc-e3ce9868e995","vendor_slug":"corti","vendor_name":"Corti","category":"ambient_scribe","hq_country":"DK","website":"https://corti.ai","fact_key":"model_provenance","fact_value":"Own healthcare model family 'Symphony' offered via API","source_url":"https://corti.ai/","source_quote":"Symphony powers speech, documentation, coding, and reasoning through one API","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"b613d4bd-8543-4371-93d4-74508f5f3db3","vendor_slug":"corti","vendor_name":"Corti","category":"ambient_scribe","hq_country":"DK","website":"https://corti.ai","fact_key":"model_provenance","fact_value":"Corti states its models are trained only on healthcare data","source_url":"https://corti.ai/safety","source_quote":"Trained only on healthcare data - no internet noise","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"e7b8eb7b-8b22-4b13-b5e2-a58a49deb724","vendor_slug":"corti","vendor_name":"Corti","category":"ambient_scribe","hq_country":"DK","website":"https://corti.ai","fact_key":"subprocessors","fact_value":"EU subprocessor list (last updated 7 August 2026). Corti API: Scaleway (France, the Netherlands, Germany and Sweden; AI processing within the EU only), Microsoft Azure (Netherlands, Ireland, Sweden; EU instance; cloud hosting), Speechmatics (Ireland; supplementary speech recognition), Datadog (Germany; usage telemetry) and DCAI (Denmark; inference, training, AI processing, GPU capacity). Corti Embedded Assistant adds PostHog (Germany), Mixpanel (Netherlands) and Intercom (Ireland). A separate US list and an FR list are published; an EU Sovereign list is marked coming soon.","source_url":"https://www.corti.ai/legal/subprocessors/eu","source_quote":"Scaleway | France, The Netherlands, Germany and Sweden | Cloud infrastructure provider used for AI processing activities within the EU only … DCAI | Denmark | Inference, Training, AI processing, GPU capacity","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:38:23.865295+00:00"},{"id":"d0fff481-6dbf-4017-b5ff-4e74ed2e270d","vendor_slug":"corti","vendor_name":"Corti","category":"ambient_scribe","hq_country":"DK","website":"https://corti.ai","fact_key":"data_processing_region","fact_value":"Privacy policy states data may be transferred to and processed in Denmark; Corti Inc./Corti America Inc. certified under EU-U.S. Data Privacy Framework for US transfers","source_url":"https://corti.ai/legal/privacy-policy","source_quote":"we may transfer the data, including Personal Data, to Denmark and process it there","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"90c72cf8-ad15-4c58-9fb2-f237d79c801c","vendor_slug":"corti","vendor_name":"Corti","category":"ambient_scribe","hq_country":"DK","website":"https://corti.ai","fact_key":"subprocessors","fact_value":"US subprocessor list (last updated 7 August 2026). Corti API: Microsoft Azure (United States; US instance; cloud hosting), Speechmatics (Ireland), Datadog (Germany), Corti America (United States) and Corti AI UK (United Kingdom), the last two for customer success and technical support. Corti Embedded Assistant adds PostHog (Germany), Mixpanel (Netherlands) and Intercom (Ireland).","source_url":"https://www.corti.ai/legal/subprocessors/us","source_quote":"Corti America | United States | Customer success and technical support; U.S.-based staff may access non-sensitive personal data for troubleshooting, incident resolution, and quality assurance.","checked_on":"2026-09-25","created_at":"2026-09-26T09:38:23.865295+00:00","updated_at":"2026-09-26T09:38:23.865295+00:00"},{"id":"38bf777e-2699-42ca-a4f6-ced5d5af88ea","vendor_slug":"corti","vendor_name":"Corti","category":"ambient_scribe","hq_country":"DK","website":"https://corti.ai","fact_key":"data_processing_region","fact_value":"EU subprocessor list (last updated 7 August 2026) says Scaleway (France, the Netherlands, Germany and Sweden) is used for AI processing within the EU only and will not be used for hosting or storing customer data; DCAI (Denmark) provides inference, training, AI processing and GPU capacity; Microsoft Azure provides cloud hosting in the Netherlands, Ireland and Sweden (EU instance).","source_url":"https://www.corti.ai/legal/subprocessors/eu","source_quote":"Cloud infrastructure provider used for AI processing activities within the EU only and it will not be used for hosting or storing customer data.","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:38:23.865295+00:00"},{"id":"4fce24f5-7959-458f-81d4-6ae82902b3dd","vendor_slug":"corti","vendor_name":"Corti","category":"ambient_scribe","hq_country":"DK","website":"https://corti.ai","fact_key":"anz_entity","fact_value":"not_disclosed_or_not_found","source_url":"https://corti.ai/legal/privacy-policy","source_quote":"No statement found on the page checked.","checked_on":"2026-08-13","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"fe6ce1b6-b8f6-4a02-9570-6a92f8e6abe5","vendor_slug":"corti","vendor_name":"Corti","category":"ambient_scribe","hq_country":"DK","website":"https://corti.ai","fact_key":"certifications","fact_value":"Safety page states Corti's security meets or exceeds market and regulatory requirements, including compliance with several strict frameworks, and displays framework logos (images without text labels) for ISO 27001, ISO 27017, ISO 27018, ISO 42001, ISO 13485, ISO 14971, ISO 62366, SOC 2, HIPAA, GDPR, CE, NHS DSPT, NHS DTAC, NHS DCB0129, Cyber Essentials Plus, EU AI Act, NIS2, DORA, ISAE 3000, BSI C5, US FedRAMP and EU-U.S. Privacy Shield.","source_url":"https://corti.ai/safety","source_quote":"Corti ensures that its security meets or exceeds market and regulatory requirements, including compliance with several strict frameworks.","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"ce34f178-90e8-40d1-a6ba-2b24fbfad52d","vendor_slug":"corti","vendor_name":"Corti","category":"ambient_scribe","hq_country":"DK","website":"https://corti.ai","fact_key":"support_hours","fact_value":"not_disclosed_or_not_found","source_url":"https://corti.ai/legal/privacy-policy","source_quote":"No statement found on the page checked.","checked_on":"2026-08-13","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"f82e384b-0936-438d-b4b2-51b67ba950f5","vendor_slug":"coviu","vendor_name":"Coviu","category":"platform","hq_country":"AU","website":"https://www.coviu.com","fact_key":"data_storage_region","fact_value":"No Australia-specific storage statement found on the pages checked; privacy policy says it generally stores personal information of US-located clients in the United States","source_url":"https://www.coviu.com/en-au/privacy","source_quote":"For clients located in the United States, we generally store personal information in the United States.","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"59cd9695-7a4a-417e-b9aa-bff903e6cb0e","vendor_slug":"coviu","vendor_name":"Coviu","category":"platform","hq_country":"AU","website":"https://www.coviu.com","fact_key":"data_processing_region","fact_value":"Third parties may store, transfer or access personal information outside the United States (e.g. Australia or other countries)","source_url":"https://www.coviu.com/en-au/privacy","source_quote":"those third parties may store, transfer, or access personal information outside of the United States (for example, in Australia or other countries).","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"8bf45ea8-5c11-43b3-b047-00917b55a3fb","vendor_slug":"coviu","vendor_name":"Coviu","category":"platform","hq_country":"AU","website":"https://www.coviu.com","fact_key":"subprocessors","fact_value":"AWS (hosting); PostHog, AppCues, SparkPost, Twilio, HubSpot, Stripe also named as service providers in privacy policy","source_url":"https://www.coviu.com/en-au/privacy","source_quote":"our hosting provider (as at the date of this policy - AWS)","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"72e3dc13-4fcc-46c0-8514-b0b795ffc03d","vendor_slug":"coviu","vendor_name":"Coviu","category":"platform","hq_country":"AU","website":"https://www.coviu.com","fact_key":"pms_integrations","fact_value":"not_disclosed_or_not_found","source_url":"https://www.coviu.com/en-au/privacy","source_quote":"No statement found on the page checked.","checked_on":"2026-08-13","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"cf9379ad-a8f4-4df6-8a43-51e33e74cf4b","vendor_slug":"coviu","vendor_name":"Coviu","category":"platform","hq_country":"AU","website":"https://www.coviu.com","fact_key":"support_hours","fact_value":"not_disclosed_or_not_found","source_url":"https://www.coviu.com/en-au/compliance-and-security","source_quote":"No statement found on the page checked.","checked_on":"2026-08-13","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"8a40ef99-3bbd-43f0-a4aa-07cd305cccce","vendor_slug":"coviu","vendor_name":"Coviu","category":"platform","hq_country":"AU","website":"https://www.coviu.com","fact_key":"anz_entity","fact_value":"Coviu Global Pty Ltd (ABN 22 608 925 060)","source_url":"https://www.coviu.com/en-au/privacy","source_quote":"Coviu Global Pty Ltd (ABN 22 608 925 060)","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"5702ecc8-f97d-4b23-ac99-56346947c450","vendor_slug":"coviu","vendor_name":"Coviu","category":"platform","hq_country":"AU","website":"https://www.coviu.com","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://www.coviu.com/en-au/compliance-and-security","source_quote":"No statement found on the page checked.","checked_on":"2026-08-13","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"859d2273-ed5a-4242-8001-0b8684562bf4","vendor_slug":"coviu","vendor_name":"Coviu","category":"platform","hq_country":"AU","website":"https://www.coviu.com","fact_key":"certifications","fact_value":"Business Associate Agreements available to eligible customers (HIPAA)","source_url":"https://www.coviu.com/en-au/compliance-and-security","source_quote":"Business Associate Agreements (BAAs) are available to eligible customers.","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"3957aaca-0f5e-474e-842f-55050cc1782f","vendor_slug":"coviu","vendor_name":"Coviu","category":"platform","hq_country":"AU","website":"https://www.coviu.com","fact_key":"model_provenance","fact_value":"Third-party AI technologies used for transcription and transcript summarisation; providers not named","source_url":"https://www.coviu.com/en-au/privacy","source_quote":"AI technologies provided by third parties for transcription services and for transcript summarization services","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"a96e90fd-f287-4bca-b310-a99ae7f7699c","vendor_slug":"curious-thing","vendor_name":"Curious Thing","category":"voice_agent","hq_country":"AU","website":"https://curiousthing.io","fact_key":"pms_integrations","fact_value":"not_disclosed_or_not_found","source_url":"https://curiousthing.io/help/what-systems-can-i-integrate-with-curious-thing-ai","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"11fbc150-7e86-4996-9748-eef2faeaf16d","vendor_slug":"curious-thing","vendor_name":"Curious Thing","category":"voice_agent","hq_country":"AU","website":"https://curiousthing.io","fact_key":"support_hours","fact_value":"not_disclosed_or_not_found","source_url":"https://curiousthing.io/help/what-support-does-curious-thing-provide","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"59027da3-a47f-4c2e-9ec9-e70b482c6d7a","vendor_slug":"curious-thing","vendor_name":"Curious Thing","category":"voice_agent","hq_country":"AU","website":"https://curiousthing.io","fact_key":"data_processing_region","fact_value":"No single processing region stated. Same clause states information may be transferred, processed and stored wherever the company or its third-party service providers operate, unless expressly agreed otherwise with a customer with data sovereignty requirements.","source_url":"https://curiousthing.io/policies/privacy-policy","source_quote":"We collect information globally and may transfer, process and store your information outside of your country of residence, to wherever we or our third-party service providers operate","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"ed030071-79b1-4240-b1ed-fd1824b59997","vendor_slug":"curious-thing","vendor_name":"Curious Thing","category":"voice_agent","hq_country":"AU","website":"https://curiousthing.io","fact_key":"certifications","fact_value":"Vendor states ISO 27001 and SOC 2 certification and GDPR and HIPAA compliance. No certificate numbers or audit dates given.","source_url":"https://curiousthing.io/features/stay-secure","source_quote":"Stay secure with ISO 27001 and SOC 2 certification and GDPR and HIPAA compliant.","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"c991d016-b754-4420-a141-2b899e777501","vendor_slug":"curious-thing","vendor_name":"Curious Thing","category":"voice_agent","hq_country":"AU","website":"https://curiousthing.io","fact_key":"data_storage_region","fact_value":"No single storage region stated. Privacy policy states information may be transferred, processed and stored outside the individual's country of residence, unless expressly agreed otherwise with a customer with data sovereignty requirements.","source_url":"https://curiousthing.io/policies/privacy-policy","source_quote":"We collect information globally and may transfer, process and store your information outside of your country of residence, to wherever we or our third-party service providers operate","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"fa6945c8-21c1-4131-ba35-0dd14eed53c1","vendor_slug":"curious-thing","vendor_name":"Curious Thing","category":"voice_agent","hq_country":"AU","website":"https://curiousthing.io","fact_key":"anz_entity","fact_value":"Curious Thing Pty Ltd, Level 2, 477 Pitt Street, Sydney NSW 2000.","source_url":"https://curiousthing.io/policies/privacy-policy","source_quote":"Curious Thing Pty Ltd (Curious Thing), Level 2, 477 Pitt Street, Sydney NSW 2000","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"5a9304d2-eeca-495d-8f87-a1e50ff4e720","vendor_slug":"curious-thing","vendor_name":"Curious Thing","category":"voice_agent","hq_country":"AU","website":"https://curiousthing.io","fact_key":"model_provenance","fact_value":"ChatGPT named as powering the 'Alex' FAQ voice AI agent, combined with the company's own voice AI technology. No provider is named for the other products.","source_url":"https://curiousthing.io/products/alex-chatgpt-powered-voice-ai-assistant-for-frequently-asked-questions","source_quote":"Combining Curious Thing’s voice AI technology and ChatGPT, we bring you a cutting-edge AI agent that can answer business-related frequently asked questions (FAQs) over the phone 24/7.","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"b9f713fa-b103-4c04-9c1a-ba8442a10782","vendor_slug":"curious-thing","vendor_name":"Curious Thing","category":"voice_agent","hq_country":"AU","website":"https://curiousthing.io","fact_key":"subprocessors","fact_value":"not_disclosed_or_not_found","source_url":"https://curiousthing.io/policies/privacy-policy","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"fe3c3469-d456-4463-b4cc-9068629ecdf3","vendor_slug":"curious-thing","vendor_name":"Curious Thing","category":"voice_agent","hq_country":"AU","website":"https://curiousthing.io","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://curiousthing.io/features/stay-secure","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"2a3af237-101e-425b-bdb7-aae5fe626b35","vendor_slug":"decagon","vendor_name":"Decagon","category":"voice_agent","hq_country":"US","website":"https://decagon.ai","fact_key":"data_processing_region","fact_value":"US-headquartered; personal information may be transferred to the United States or other locations","source_url":"https://decagon.ai/privacy","source_quote":"We are headquartered in the United States and may use service providers that operate in other countries. Your personal information may be transferred to the United States or other locations","checked_on":"2026-08-12","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"e3533ffe-3b8a-40bf-8930-3d0abda55f6b","vendor_slug":"decagon","vendor_name":"Decagon","category":"voice_agent","hq_country":"US","website":"https://decagon.ai","fact_key":"subprocessors","fact_value":"No public subprocessor list found; Google's DLP service named for PII redaction","source_url":"https://decagon.ai/security","source_quote":"Decagon enforces zero-day retention with AI providers, uses secure key management, and automatically redacts PII using Google's DLP service.","checked_on":"2026-08-12","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"265d4b60-9959-4747-b64d-1d95892f6d35","vendor_slug":"decagon","vendor_name":"Decagon","category":"voice_agent","hq_country":"US","website":"https://decagon.ai","fact_key":"data_storage_region","fact_value":"not_disclosed_or_not_found","source_url":"https://decagon.ai/privacy","source_quote":"No statement found on the page checked.","checked_on":"2026-08-12","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"cf92904b-4739-4b67-b69a-ccdccbeff36c","vendor_slug":"decagon","vendor_name":"Decagon","category":"voice_agent","hq_country":"US","website":"https://decagon.ai","fact_key":"anz_entity","fact_value":"not_disclosed_or_not_found","source_url":"https://decagon.ai/privacy","source_quote":"No statement found on the page checked.","checked_on":"2026-08-12","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"6f3832d4-fcc9-4999-b420-e66c339f27ef","vendor_slug":"decagon","vendor_name":"Decagon","category":"voice_agent","hq_country":"US","website":"https://decagon.ai","fact_key":"pms_integrations","fact_value":"not_disclosed_or_not_found","source_url":"https://decagon.ai/product/integrations","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"fed2c939-4056-4601-916d-5153c4f0c2b3","vendor_slug":"decagon","vendor_name":"Decagon","category":"voice_agent","hq_country":"US","website":"https://decagon.ai","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://decagon.ai/security","source_quote":"No statement found on the page checked.","checked_on":"2026-08-12","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"acada025-b45a-4a2f-bdf5-6f09c90365c5","vendor_slug":"decagon","vendor_name":"Decagon","category":"voice_agent","hq_country":"US","website":"https://decagon.ai","fact_key":"certifications","fact_value":"Vendor states SOC 2 Type II compliance and HIPAA options. Security page additionally displays compliance badges (GDPR, CCPA, EU AI Act, HIPAA, SOC 2, ISO, PCI) as images without accompanying text.","source_url":"https://decagon.ai/resources/enterprise-conversational-ai-features","source_quote":"Built with security at its core, the platform includes SOC 2 Type II compliance, HIPAA options, and strict guardrails for sensitive actions like refunds.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"1cbad618-dd9d-4310-8d1a-09f32dafdadd","vendor_slug":"decagon","vendor_name":"Decagon","category":"voice_agent","hq_country":"US","website":"https://decagon.ai","fact_key":"model_provenance","fact_value":"Vendor states zero-day retention with all AI providers, such as OpenAI and Anthropic, so no conversation data is stored or used for training by them","source_url":"https://decagon.ai/security","source_quote":"Decagon enforces zero-day retention with all AI providers like OpenAI and Anthropic, ensuring no conversation data is stored or used for training.","checked_on":"2026-08-12","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"5793d4cc-ac6c-47f3-b720-eb1cd796f0f5","vendor_slug":"decagon","vendor_name":"Decagon","category":"voice_agent","hq_country":"US","website":"https://decagon.ai","fact_key":"support_hours","fact_value":"not_disclosed_or_not_found","source_url":"https://decagon.ai/security","source_quote":"No statement found on the page checked.","checked_on":"2026-08-12","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"fd6fc5cd-3de7-4494-b792-67045f6ede2b","vendor_slug":"five9","vendor_name":"Five9","category":"ccaas","hq_country":"US","website":"https://www.five9.com","fact_key":"data_storage_region","fact_value":"not_disclosed_or_not_found","source_url":"https://www.five9.com/trust/network","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"5f894f19-c379-4c94-b58c-219231630ab6","vendor_slug":"five9","vendor_name":"Five9","category":"ccaas","hq_country":"US","website":"https://www.five9.com","fact_key":"data_processing_region","fact_value":"Personal information may be transferred to the United States (HQ) and other countries where Five9 data centres are located","source_url":"https://www.five9.com/legal/privacypolicy","source_quote":"transferred outside of the country or region in which you reside, including to the United States (where Five9 is headquartered) and other countries where our data centers …","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"86448cdb-9f75-42e1-a1e3-c8905b6e0a46","vendor_slug":"five9","vendor_name":"Five9","category":"ccaas","hq_country":"US","website":"https://www.five9.com","fact_key":"data_storage_region","fact_value":"not_disclosed_or_not_found","source_url":"https://www.five9.com/legal/privacypolicy","source_quote":"No statement found on the page checked.","checked_on":"2026-08-12","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"4bb1634c-2621-4f79-b753-4f8518bb870c","vendor_slug":"five9","vendor_name":"Five9","category":"ccaas","hq_country":"US","website":"https://www.five9.com","fact_key":"model_provenance","fact_value":"Five9 Agent Assist 2.0 with AI Summary stated as powered by OpenAI.","source_url":"https://www.five9.com/news/news-releases/five9-introduces-agent-assist-20-ai-summary-powered-openai","source_quote":"Using the same generative AI technology behind ChatGPT, the solution summarizes customer call transcripts in seconds","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"9c0c9978-1791-40bc-a4ef-541bee5dea6b","vendor_slug":"five9","vendor_name":"Five9","category":"ccaas","hq_country":"US","website":"https://www.five9.com","fact_key":"model_provenance","fact_value":"not_disclosed_or_not_found","source_url":"https://www.five9.com/trust","source_quote":"No statement found on the page checked.","checked_on":"2026-08-12","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"d640dcdf-1c78-4fe2-99ad-ae7e0d98a1f9","vendor_slug":"five9","vendor_name":"Five9","category":"ccaas","hq_country":"US","website":"https://www.five9.com","fact_key":"pms_integrations","fact_value":"not_disclosed_or_not_found","source_url":"https://www.five9.com/en-au","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"ec2e8b31-5b3e-44e0-b266-19dd0403e998","vendor_slug":"five9","vendor_name":"Five9","category":"ccaas","hq_country":"US","website":"https://www.five9.com","fact_key":"pms_integrations","fact_value":"not_disclosed_or_not_found","source_url":"https://www.five9.com/trust","source_quote":"No statement found on the page checked.","checked_on":"2026-08-12","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"8c3db6ac-93c4-42c3-b1b0-b4a6c1533c87","vendor_slug":"five9","vendor_name":"Five9","category":"ccaas","hq_country":"US","website":"https://www.five9.com","fact_key":"subprocessors","fact_value":"not_disclosed_or_not_found","source_url":"https://www.five9.com/legal/privacy-addendum","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"714c74fc-4adc-43f4-8767-71aa468f3beb","vendor_slug":"five9","vendor_name":"Five9","category":"ccaas","hq_country":"US","website":"https://www.five9.com","fact_key":"subprocessors","fact_value":"A 'Subprocessor DPA' is published on the legal DPAs page; no public named subprocessor list found","source_url":"https://www.five9.com/legal/dpas","source_quote":"Subprocessor DPA","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"ec6c015e-097b-4671-bbf8-e791244284c1","vendor_slug":"five9","vendor_name":"Five9","category":"ccaas","hq_country":"US","website":"https://www.five9.com","fact_key":"support_hours","fact_value":"Five9 Support stated as available 24 hours per day, 365 days per year.","source_url":"https://www.five9.com/supportservices","source_quote":"Five9 Support will be available 24 hours per day, 365 days per year.","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"4936c160-8e91-4a96-8080-f923dcbdcfcc","vendor_slug":"five9","vendor_name":"Five9","category":"ccaas","hq_country":"US","website":"https://www.five9.com","fact_key":"support_hours","fact_value":"not_disclosed_or_not_found","source_url":"https://www.five9.com/trust","source_quote":"No statement found on the page checked.","checked_on":"2026-08-12","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"5036c2e1-aeb6-41b2-b86d-f6714ec4d78f","vendor_slug":"five9","vendor_name":"Five9","category":"ccaas","hq_country":"US","website":"https://www.five9.com","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://www.five9.com/trust/security-privacy","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"f45529da-0010-4ce8-ad70-6c66f7748e99","vendor_slug":"five9","vendor_name":"Five9","category":"ccaas","hq_country":"US","website":"https://www.five9.com","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://www.five9.com/trust","source_quote":"No statement found on the page checked.","checked_on":"2026-08-12","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"8d2dce96-6368-41f9-8825-800be3263186","vendor_slug":"five9","vendor_name":"Five9","category":"ccaas","hq_country":"US","website":"https://www.five9.com","fact_key":"anz_entity","fact_value":"not_disclosed_or_not_found","source_url":"https://www.five9.com/en-au","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"f9782882-fc19-4e8d-819f-833ea1b3c109","vendor_slug":"five9","vendor_name":"Five9","category":"ccaas","hq_country":"US","website":"https://www.five9.com","fact_key":"anz_entity","fact_value":"not_disclosed_or_not_found","source_url":"https://www.five9.com/legal/privacypolicy","source_quote":"No statement found on the page checked.","checked_on":"2026-08-12","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"0c8e11ef-d9b7-4820-8c38-6a39ed2fd09a","vendor_slug":"five9","vendor_name":"Five9","category":"ccaas","hq_country":"US","website":"https://www.five9.com","fact_key":"certifications","fact_value":"Five9 states it acts as a HIPAA Business Associate and has implemented administrative, physical and technical safeguards for protected health information.","source_url":"https://www.five9.com/trust/security-privacy","source_quote":"As a Business Associate, Five9 has designed and implemented appropriate administrative, physical, and technical safeguards for protected health information.","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"bcbcc337-ae75-4e15-9d13-586d23f97815","vendor_slug":"five9","vendor_name":"Five9","category":"ccaas","hq_country":"US","website":"https://www.five9.com","fact_key":"certifications","fact_value":"Trust page states '88 Certifications' as a metric; individual certifications are not itemised on the public page","source_url":"https://www.five9.com/trust","source_quote":"88 Certifications","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"ce118750-15b6-4944-a13a-47599a65f3dc","vendor_slug":"five9","vendor_name":"Five9","category":"ccaas","hq_country":"US","website":"https://www.five9.com","fact_key":"data_processing_region","fact_value":"Five9 states agents connect to the closest Voice Edge point of presence, keeping call paths localized. No individual Voice Edge country or city is named on the page.","source_url":"https://www.five9.com/products/capabilities/global-voice","source_quote":"Agents connect to the closest Voice Edge, keeping call paths short and completely localized.","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"c86fcc15-e59c-4bda-9a8f-7bf2966084d7","vendor_slug":"five9","vendor_name":"Five9","category":"ccaas","hq_country":"US","website":"https://www.five9.com","fact_key":"data_storage_region","fact_value":"Five9 states recordings can be kept in the customer's Core Edge (a home region running the full Five9 application stack) or at the agent's local Voice Edge point of presence.","source_url":"https://www.five9.com/products/capabilities/global-voice","source_quote":"Keep your recordings in your Core Edge or at the agent's local Voice Edge for added control.","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"43d18209-8225-4fc7-9631-10edc99a3006","vendor_slug":"genesys","vendor_name":"Genesys","category":"ccaas","hq_country":"US","website":"https://www.genesys.com","fact_key":"certifications","fact_value":"Genesys Cloud security policy page references compliance with ISO 27001, SOC 2 and GDPR; also EU-U.S. Data Privacy Framework certification in privacy policy","source_url":"https://help.genesys.cloud/articles/purecloud-security-compliance/","source_quote":"compliance with standards like ISO 27001, SOC 2, and GDPR","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"9599814b-2b87-4bd8-bb2b-adfbe9c330a1","vendor_slug":"genesys","vendor_name":"Genesys","category":"ccaas","hq_country":"US","website":"https://www.genesys.com","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://www.genesys.com/solutions/healthcare","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"2abd78c5-c4a9-4d48-b40b-ba96f188556b","vendor_slug":"genesys","vendor_name":"Genesys","category":"ccaas","hq_country":"US","website":"https://www.genesys.com","fact_key":"pms_integrations","fact_value":"not_disclosed_or_not_found","source_url":"https://www.genesys.com/company/trust","source_quote":"No statement found on the page checked.","checked_on":"2026-08-12","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"0f2c6141-a205-4bee-a09f-02d79838c875","vendor_slug":"genesys","vendor_name":"Genesys","category":"ccaas","hq_country":"US","website":"https://www.genesys.com","fact_key":"pms_integrations","fact_value":"Health CX stated as a native integration between the Genesys Cloud platform and the Epic EHR.","source_url":"https://www.genesys.com/solutions/healthcare","source_quote":"Health CX is the native integration by Genesys and Epic — and part of the Epic workshop program.","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"1bc0be0a-9591-4202-b89d-769d56d8d64f","vendor_slug":"genesys","vendor_name":"Genesys","category":"ccaas","hq_country":"US","website":"https://www.genesys.com","fact_key":"model_provenance","fact_value":"Sub-processor list names Microsoft (and separately Google) for speech-to-text / text-to-speech in digital and voice bots","source_url":"https://help.genesys.cloud/articles/genesys-subprocessors/","source_quote":"Genesys customers using Microsoft for Speech to Text (STT) or Text to Speech (TTS) services. This includes digital and voice bots.","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"0cb8e0f4-b6f4-4e7b-82b4-4edf538a7d41","vendor_slug":"genesys","vendor_name":"Genesys","category":"ccaas","hq_country":"US","website":"https://www.genesys.com","fact_key":"model_provenance","fact_value":"Genesys Agent Copilot stated to use a combination of Genesys native models and AWS Bedrock models.","source_url":"https://help.genesys.cloud/articles/understand-genesys-agent-copilot-ai-models-and-llm-input/","source_quote":"Genesys Agent Copilot uses a combination of Genesys native and AWS Bedrock models, depending on the configuration, use case, and dialect.","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"152f96a9-8f94-4444-b3e3-552b6283bf18","vendor_slug":"genesys","vendor_name":"Genesys","category":"ccaas","hq_country":"US","website":"https://www.genesys.com","fact_key":"data_storage_region","fact_value":"Deployed in a customer-assigned AWS core region; Asia Pacific (Sydney) ap-southeast-2 is a listed core region (login.mypurecloud.com.au)","source_url":"https://help.genesys.cloud/articles/aws-regions-for-genesys-cloud-deployment/","source_quote":"Asia Pacific (Sydney) ap-southeast-2 Asia Pacific (Sydney) https://login.mypurecloud.com.au","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"8a49b86d-26a6-4ae2-ac31-8e4c7c79623b","vendor_slug":"genesys","vendor_name":"Genesys","category":"ccaas","hq_country":"US","website":"https://www.genesys.com","fact_key":"data_processing_region","fact_value":"AWS sub-processing occurs 'in region' - the data centre region selected by the customer","source_url":"https://help.genesys.cloud/articles/genesys-subprocessors/","source_quote":"Amazon Web Services, Inc. In region (data center region selected by customer)","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"5574ad73-fa94-4866-a401-990c64b31105","vendor_slug":"genesys","vendor_name":"Genesys","category":"ccaas","hq_country":"US","website":"https://www.genesys.com","fact_key":"data_processing_region","fact_value":"Transient recording file processing (encryption/decryption for playback, export) stated to occur in the customer's home region.","source_url":"https://help.genesys.cloud/?p=293051","source_quote":"Any transient recording file processing, for example, encryption and decryption of the recording for playback, and export the recording, all happen in your home region.","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"2b4f4e97-4a7b-4063-a4bd-dea115969ca6","vendor_slug":"genesys","vendor_name":"Genesys","category":"ccaas","hq_country":"US","website":"https://www.genesys.com","fact_key":"certifications","fact_value":"Listed under Authorizations: IRAP Protected (also FedRAMP, GovRAMP, TX-RAMP, DoD Impact Level (IL) 2, ACN, DESC). HIPAA listed under Laws/Frameworks.","source_url":"https://www.genesys.com/trust-center/compliance","source_quote":"IRAP Protected","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"65901d34-5678-4bd9-87e1-35089c7e5ae2","vendor_slug":"genesys","vendor_name":"Genesys","category":"ccaas","hq_country":"US","website":"https://www.genesys.com","fact_key":"subprocessors","fact_value":"Named sub-processor list published. Companies appearing on the list include Amazon Web Services, Microsoft, Google, Deepgram, Eleven Labs, Twilio, Bandwidth, Snowflake, Akamai, CrowdStrike, Sumo Logic and New Relic.","source_url":"https://help.genesys.cloud/articles/genesys-subprocessors/","source_quote":"The following sub-processors (along with their subsidiary companies) may be utilized, depending on what services, features and functionalities are selected by the customer.","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"21b4d9de-e9e7-48b5-ad7a-6e4201222266","vendor_slug":"genesys","vendor_name":"Genesys","category":"ccaas","hq_country":"US","website":"https://www.genesys.com","fact_key":"subprocessors","fact_value":"Privacy policy links to a sub-processor list that Genesys states it keeps up to date","source_url":"https://www.genesys.com/company/legal/privacy-policy","source_quote":"Genesys keeps the list of such Agents and Sub-processors up to date in the following link: https://help.genesys.cloud/articles/genesys-subprocessors/","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"02d01f0a-16c9-4f22-87bd-b63d0a048cbf","vendor_slug":"genesys","vendor_name":"Genesys","category":"ccaas","hq_country":"US","website":"https://www.genesys.com","fact_key":"anz_entity","fact_value":"Offices listed for Australia (Sydney: WeWork, Level 1, 1 Sussex Street, Barangaroo, NSW 2000; Melbourne: WeWork Level 9, 222 Exhibition Street, VIC 3000) and New Zealand (Auckland: Suite 410A, Level 4, The B:Hive Smales Farm, 72-74 Taharoto Rd, Takapuna 0740; Wellington: Level 15, Suite 1532, 171 Featherston Street, Lambton 6011). No legal entity name is given on the page.","source_url":"https://www.genesys.com/global-offices","source_quote":"WeWork, Level 1, 1 Sussex Street Barangaroo, NSW 2000, Australia","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"c1d58f3e-dbca-49e5-8436-617bf3f0861c","vendor_slug":"genesys","vendor_name":"Genesys","category":"ccaas","hq_country":"US","website":"https://www.genesys.com","fact_key":"support_hours","fact_value":"not_disclosed_or_not_found","source_url":"https://www.genesys.com/company/trust","source_quote":"No statement found on the page checked.","checked_on":"2026-08-12","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"17b75f10-460b-497a-822f-dca0ebb9537b","vendor_slug":"genesys","vendor_name":"Genesys","category":"ccaas","hq_country":"US","website":"https://www.genesys.com","fact_key":"anz_entity","fact_value":"not_disclosed_or_not_found","source_url":"https://www.genesys.com/company/legal/privacy-policy","source_quote":"No statement found on the page checked.","checked_on":"2026-08-12","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"980622e7-b86a-440f-a5ea-f9671967f450","vendor_slug":"genesys","vendor_name":"Genesys","category":"ccaas","hq_country":"US","website":"https://www.genesys.com","fact_key":"support_hours","fact_value":"My Support Web Portal, Phone Support, Resource Center and eLearning stated as 24x7x365. Response targets stated as 10 min (phone) for Level 1 Critical and 2 hours for Levels 2-4.","source_url":"https://help.genesys.cloud/articles/contact-genesys-cloud-care/","source_quote":"Phone Support 24x7x365","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"85136b03-a289-415d-b07d-41c6ce8c9787","vendor_slug":"genesys","vendor_name":"Genesys","category":"ccaas","hq_country":"US","website":"https://www.genesys.com","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://www.genesys.com/company/trust","source_quote":"No statement found on the page checked.","checked_on":"2026-08-12","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"3e00ba4e-886c-4e36-9cdf-143497917d5a","vendor_slug":"google-deepmind","vendor_name":"Google (Gemini / Cloud AI)","category":"foundation","hq_country":"US","website":"https://cloud.google.com","fact_key":"anz_entity","fact_value":"Google Australia Pty Ltd listed as Google Cloud contracting entity for Australia; Google New Zealand Limited for New Zealand","source_url":"https://cloud.google.com/terms/google-entity","source_quote":"Google Australia Pty Ltd.","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"471f8537-0270-4c5a-81d0-a39afbea5032","vendor_slug":"google-deepmind","vendor_name":"Google (Gemini / Cloud AI)","category":"foundation","hq_country":"US","website":"https://cloud.google.com","fact_key":"model_provenance","fact_value":"Google's own Gemini model family; Google states Gemini for Google Cloud does not use prompts or responses to train its models","source_url":"https://docs.cloud.google.com/gemini/docs/discover/data-governance","source_quote":"Gemini doesn't use your prompts or its responses as data to train its models.","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"9253ecd9-6fd7-45be-81a4-5c0b3f48645b","vendor_slug":"google-deepmind","vendor_name":"Google (Gemini / Cloud AI)","category":"foundation","hq_country":"US","website":"https://cloud.google.com","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://docs.cloud.google.com/gemini/docs/discover/data-governance","source_quote":"No statement found on the page checked.","checked_on":"2026-08-13","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"0adcc885-d2b1-4914-bf3d-0930a7dcc11d","vendor_slug":"google-deepmind","vendor_name":"Google (Gemini / Cloud AI)","category":"foundation","hq_country":"US","website":"https://cloud.google.com","fact_key":"support_hours","fact_value":"not_disclosed_or_not_found","source_url":"https://cloud.google.com/terms/cloud-privacy-notice","source_quote":"No statement found on the page checked.","checked_on":"2026-08-13","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"f5a58337-42cb-41d6-b478-3e7dee65c3fe","vendor_slug":"google-deepmind","vendor_name":"Google (Gemini / Cloud AI)","category":"foundation","hq_country":"US","website":"https://cloud.google.com","fact_key":"data_processing_region","fact_value":"Customer choice of jurisdictional multi-region endpoints (e.g. United States, European Union) or regional endpoints; per-model regional ML processing table includes Australia (australia-southeast1)","source_url":"https://docs.cloud.google.com/vertex-ai/generative-ai/docs/learn/data-residency","source_quote":"When you use jurisdictional endpoints, ML processing stays within that specific geographical region (such as the United States or the European Union).","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"02107b09-3ed2-4faa-8785-5417eaa3bbf8","vendor_slug":"google-deepmind","vendor_name":"Google (Gemini / Cloud AI)","category":"foundation","hq_country":"US","website":"https://cloud.google.com","fact_key":"pms_integrations","fact_value":"not_disclosed_or_not_found","source_url":"https://docs.cloud.google.com/gemini/docs/discover/data-governance","source_quote":"No statement found on the page checked.","checked_on":"2026-08-13","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"9224fe14-5bf5-4263-a5e8-72a05d9e464b","vendor_slug":"google-deepmind","vendor_name":"Google (Gemini / Cloud AI)","category":"foundation","hq_country":"US","website":"https://cloud.google.com","fact_key":"certifications","fact_value":"Google Cloud compliance offerings incl. ISO/IEC 27001, 27017, 27018, 27701, 42001, SOC 1/2/3, PCI DSS","source_url":"https://cloud.google.com/security/compliance","source_quote":"ISO/IEC 27001 | ISO/IEC 27017 | ISO/IEC 27018 | ISO/IEC 27701 | ISO/IEC 42001 | PCI 3DS Core Security Standard | PCI DSS | PCI PIN Security | SOC 1 | SOC 2 | SOC 3","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"54d2c067-79f4-419c-b0e4-8f50fe3efd9f","vendor_slug":"google-deepmind","vendor_name":"Google (Gemini / Cloud AI)","category":"foundation","hq_country":"US","website":"https://cloud.google.com","fact_key":"subprocessors","fact_value":"Third-party and Google-group subprocessor lists published for Google Cloud Platform services","source_url":"https://cloud.google.com/terms/subprocessors","source_quote":"Google and its affiliates engage the third-party entities in the table below to perform limited activities in connection with the Google Cloud Platform Services.","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"3c60105f-9053-4b69-b372-1d0af15e0a6f","vendor_slug":"google-deepmind","vendor_name":"Google (Gemini / Cloud AI)","category":"foundation","hq_country":"US","website":"https://cloud.google.com","fact_key":"data_storage_region","fact_value":"Customer-selected Google Cloud location for data at rest (Gemini Enterprise Agent Platform data residency)","source_url":"https://docs.cloud.google.com/vertex-ai/generative-ai/docs/learn/data-residency","source_quote":"When you store data on Agent Platform (such as custom model weights or metadata), it remains physically stored in the specific Google Cloud location you chose.","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"3b67f136-d340-45c6-9cdf-b9cabc16df55","vendor_slug":"healthengine","vendor_name":"HealthEngine","category":"voice_agent","hq_country":"AU","website":"https://healthengine.com.au","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://practices.healthengine.com.au/helen-ai-receptionist/","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"bec39ae9-aaa0-4e69-a2e5-03d5536261b7","vendor_slug":"healthengine","vendor_name":"HealthEngine","category":"voice_agent","hq_country":"AU","website":"https://healthengine.com.au","fact_key":"certifications","fact_value":"Vendor states it earned ISO 27001 certification for Information Security Management Systems in October 2022","source_url":"https://privacy.healthengine.com.au/","source_quote":"Healthengine earned ISO 27001 Certification for Information Security Management Systems in October 2022.","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"4a0ace5f-e81d-4a83-bcb8-991179f01146","vendor_slug":"healthengine","vendor_name":"HealthEngine","category":"voice_agent","hq_country":"AU","website":"https://healthengine.com.au","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://healthengine.com.au/privacy","source_quote":"No statement found on the page checked.","checked_on":"2026-08-12","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"5220e2e5-ebae-4d65-82df-2050745e64eb","vendor_slug":"healthengine","vendor_name":"HealthEngine","category":"voice_agent","hq_country":"AU","website":"https://healthengine.com.au","fact_key":"support_hours","fact_value":"not_disclosed_or_not_found","source_url":"https://practices.healthengine.com.au/helen-ai-receptionist/","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"61b2655e-07be-4735-89e4-29e63cdae428","vendor_slug":"healthengine","vendor_name":"HealthEngine","category":"voice_agent","hq_country":"AU","website":"https://healthengine.com.au","fact_key":"anz_entity","fact_value":"Healthengine Limited (ACN 138 767 021), Australia","source_url":"https://healthengine.com.au/privacy","source_quote":"Healthengine Limited (ACN 138 767 021) and its related bodies corporate","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"973b1ae1-4458-4112-825c-b66b6ef21156","vendor_slug":"healthengine","vendor_name":"HealthEngine","category":"voice_agent","hq_country":"AU","website":"https://healthengine.com.au","fact_key":"model_provenance","fact_value":"Privacy policy names OpenAI, LiveKit, Langfuse, ClickSend and Twilio among third-party service providers supporting its AI virtual receptionist and AI-assisted electronic communication functionality, such as cloud hosting and speech recognition","source_url":"https://healthengine.com.au/privacy","source_quote":"third party service providers who support our AI virtual receptionist and AI assisted electronic communication functionality, such as cloud hosting and speech recognition services, including OpenAI, LiveKit, Langfuse, ClickSend and Twilio","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"634614f3-547f-447d-9961-de1763403596","vendor_slug":"healthengine","vendor_name":"HealthEngine","category":"voice_agent","hq_country":"AU","website":"https://healthengine.com.au","fact_key":"pms_integrations","fact_value":"Privacy policy names practice management software vendors including Best Practice Software, Telstra Health (MedicalDirector) and Centaur Software, and also Software of Excellence, Magentus and Core Practice","source_url":"https://healthengine.com.au/privacy","source_quote":"practice management software vendors such as Best Practice Software Pty Ltd, Telstra Health Pty Ltd trading as MedicalDirector, Centaur Software Development Co Pty Ltd","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"7d306810-c246-4a7e-9bf1-9913077e5689","vendor_slug":"healthengine","vendor_name":"HealthEngine","category":"voice_agent","hq_country":"AU","website":"https://healthengine.com.au","fact_key":"data_processing_region","fact_value":"Vendor states it may disclose limited personal information to third-party service providers outside Australia for its AI Virtual Receptionist and AI-assisted electronic communications products","source_url":"https://healthengine.com.au/privacy","source_quote":"Healthengine may disclose limited personal information to third party service providers located outside of Australia in connection with the operation and functionality of its AI Virtual Receptionist and AI assisted electronic communications products.","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"5d4de287-b9d2-47e2-b1f8-b8e1ccfa004d","vendor_slug":"healthengine","vendor_name":"HealthEngine","category":"voice_agent","hq_country":"AU","website":"https://healthengine.com.au","fact_key":"data_storage_region","fact_value":"Vendor states secure servers in Australia; its policy says some service providers may store data overseas","source_url":"https://healthengine.com.au/privacy","source_quote":"We store your personal information on secure servers located in Australia in an encrypted, electronic format.","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"9711342e-9129-4a9f-897b-bcbaf603e139","vendor_slug":"healthengine","vendor_name":"HealthEngine","category":"voice_agent","hq_country":"AU","website":"https://healthengine.com.au","fact_key":"subprocessors","fact_value":"Braze, Inc. (customer engagement) hosts and processes primarily in the United States; policy names further providers incl. Cloudstaff, First Focus IT, Stripe Australia, Tyro, Gong.io","source_url":"https://healthengine.com.au/privacy","source_quote":"Braze’s primary data hosting and processing infrastructure is located in the United States, and personal information may be transferred to or stored in the United States","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"d89caee0-af91-4d95-a391-dd2fbc22014a","vendor_slug":"healthengine","vendor_name":"HealthEngine","category":"voice_agent","hq_country":"AU","website":"https://healthengine.com.au","fact_key":"support_hours","fact_value":"not_disclosed_or_not_found","source_url":"https://privacy.healthengine.com.au/","source_quote":"No statement found on the page checked.","checked_on":"2026-08-12","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"ed660fc7-13ae-43a5-9215-b47f7db0cec8","vendor_slug":"healthengine","vendor_name":"HealthEngine","category":"voice_agent","hq_country":"AU","website":"https://healthengine.com.au","fact_key":"pms_integrations","fact_value":"Best Practice and Pracsoft, stated on the Helen product page as the only compatible systems.","source_url":"https://practices.healthengine.com.au/helen-ai-receptionist/","source_quote":"Compatible with Best Practice and Pracsoft only.","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"08cca543-0e72-4a95-9424-3b3c58d8832e","vendor_slug":"heidi","vendor_name":"Heidi Health","category":"ambient_scribe","hq_country":"AU","website":"https://www.heidihealth.com","fact_key":"support_hours","fact_value":"not_disclosed_or_not_found","source_url":"https://www.heidihealth.com/en-au/pricing","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"a0589ef9-b28e-4f3d-ae03-29185e6617eb","vendor_slug":"heidi","vendor_name":"Heidi Health","category":"ambient_scribe","hq_country":"AU","website":"https://www.heidihealth.com","fact_key":"subprocessors","fact_value":"not_disclosed_or_not_found","source_url":"https://trust.heidihealth.com/","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"740b2ae8-f616-4988-b90b-0cda37458792","vendor_slug":"heidi","vendor_name":"Heidi Health","category":"ambient_scribe","hq_country":"AU","website":"https://www.heidihealth.com","fact_key":"anz_entity","fact_value":"Heidi Health Trading Pty Ltd, ABN 84 649 783 871, Level 30, 360 Elizabeth Street, Melbourne VIC 3000.","source_url":"https://www.heidihealth.com/en-au/legal/privacy-policy","source_quote":"Heidi Health Trading Pty Ltd ABN (84 649 783 871) is located at Level 30, 360 Elizabeth Street Melbourne VIC 3000.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"1109d7e4-f1ad-4cb9-8f3c-f4952a137cc4","vendor_slug":"heidi","vendor_name":"Heidi Health","category":"ambient_scribe","hq_country":"AU","website":"https://www.heidihealth.com","fact_key":"certifications","fact_value":"ISO 27001, ISO 42001, SOC 2 stated as credentials; regional regulatory requirements stated as HIPAA, GDPR, PIPEDA and APP.","source_url":"https://support.heidihealth.com/en/articles/14648423-how-heidi-protects-your-data","source_quote":"Our credentials include ISO 27001, ISO 42001, and SOC2 compliance, and we meet regional regulatory requirements including HIPAA, GDPR, PIPEDA, and APP.","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"61403c25-f6ae-44e9-899a-c976fed9ad64","vendor_slug":"heidi","vendor_name":"Heidi Health","category":"ambient_scribe","hq_country":"AU","website":"https://www.heidihealth.com","fact_key":"data_processing_region","fact_value":"not_disclosed_or_not_found","source_url":"https://www.heidihealth.com/en-au/legal/privacy-policy","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"478b9ebf-2364-42c2-b3d7-5dea4b7c6acb","vendor_slug":"heidi","vendor_name":"Heidi Health","category":"ambient_scribe","hq_country":"AU","website":"https://www.heidihealth.com","fact_key":"data_storage_region","fact_value":"Australia — vendor states all its data is locally hosted within Australia (AU compliance page). Vendor separately states it operates local, private servers in every region it operates in, with region-specific server locations published on its Trust Centre.","source_url":"https://www.heidihealth.com/en-au/compliance/app","source_quote":"We prioritise data sovereignty by ensuring all our data is locally hosted within Australia.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"d17ae683-d479-48b6-9a53-07dadeef9168","vendor_slug":"heidi","vendor_name":"Heidi Health","category":"ambient_scribe","hq_country":"AU","website":"https://www.heidihealth.com","fact_key":"model_provenance","fact_value":"not_disclosed_or_not_found","source_url":"https://support.heidihealth.com/en/articles/14648423-how-heidi-protects-your-data","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"dc7235d1-3f52-403e-8b97-e0f653ceff82","vendor_slug":"heidi","vendor_name":"Heidi Health","category":"ambient_scribe","hq_country":"AU","website":"https://www.heidihealth.com","fact_key":"pms_integrations","fact_value":"Named on vendor integrations page: Athenahealth, Gentu, MedicalDirector, MediRecords, Best Practice Software (Bp Premier), Halaxy, Semble, Cliniko, Nookal, Epic, CareStack, PracticeQ.","source_url":"https://www.heidihealth.com/en-au/integrations","source_quote":"Heidi integrates with a growing number of EMR and EHR systems, including Athenahealth, Gentu, MedicalDirector, MediRecords, Best Practice Software (Bp Premier), and more","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"ae1d7421-5a0b-420f-8fa8-0735f4bec915","vendor_slug":"heidi","vendor_name":"Heidi Health","category":"ambient_scribe","hq_country":"AU","website":"https://www.heidihealth.com","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://www.heidihealth.com/en-au/compliance/app","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.042107+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"a1e8bb39-a96b-4e3b-a1eb-fc83859508d8","vendor_slug":"hotdoc","vendor_name":"HotDoc","category":"platform","hq_country":"AU","website":"https://www.hotdoc.com.au","fact_key":"data_storage_region","fact_value":"Australia (hosted on AWS in Australia)","source_url":"https://practices.hotdoc.com.au/security","source_quote":"All personal information entrusted to HotDoc is securely stored and processed within Australia","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"3e58a3c4-7dc0-42ee-96d2-3d8176d7330b","vendor_slug":"hotdoc","vendor_name":"HotDoc","category":"platform","hq_country":"AU","website":"https://www.hotdoc.com.au","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://practices.hotdoc.com.au/security","source_quote":"No statement found on the page checked.","checked_on":"2026-08-13","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"3200cc33-dff4-4c3f-8a91-20c6dd04d010","vendor_slug":"hotdoc","vendor_name":"HotDoc","category":"platform","hq_country":"AU","website":"https://www.hotdoc.com.au","fact_key":"pms_integrations","fact_value":"not_disclosed_or_not_found","source_url":"https://practices.hotdoc.com.au/","source_quote":"No statement found on the page checked.","checked_on":"2026-08-13","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"c72fd619-ef0c-42f8-823f-b7c833eb2d4b","vendor_slug":"hotdoc","vendor_name":"HotDoc","category":"platform","hq_country":"AU","website":"https://www.hotdoc.com.au","fact_key":"model_provenance","fact_value":"not_disclosed_or_not_found","source_url":"https://practices.hotdoc.com.au/security","source_quote":"No statement found on the page checked.","checked_on":"2026-08-13","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"d0461cf8-821f-4309-8842-f8c9cc2d514c","vendor_slug":"hotdoc","vendor_name":"HotDoc","category":"platform","hq_country":"AU","website":"https://www.hotdoc.com.au","fact_key":"certifications","fact_value":"SOC 2 Type II accreditation; compliance with Australian Privacy Principles and Privacy Act stated","source_url":"https://practices.hotdoc.com.au/security","source_quote":"SOC 2 Type II accreditation","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"166405e2-f37c-4ff8-8d84-709f3d32a602","vendor_slug":"hotdoc","vendor_name":"HotDoc","category":"platform","hq_country":"AU","website":"https://www.hotdoc.com.au","fact_key":"subprocessors","fact_value":"Privacy policy says all personal information is hosted and stored on HotDoc's Australian servers, but may be sent to overseas recipients, including software and other service providers located in the United States and the United Kingdom, and other service providers and sub-processors described in its Trust Centre. Its security page states hosting in Australia on Amazon Web Services (AWS).","source_url":"https://practices.hotdoc.com.au/privacy-policy","source_quote":"While all Personal Information is hosted and stored on our Australian servers, … your Personal Information being sent to some overseas recipients, including: a. our software and other service providers located in the United States of America and the United Kingdom","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"22a7ef6f-0532-4ae1-ba6f-ba45d5bf2db2","vendor_slug":"hotdoc","vendor_name":"HotDoc","category":"platform","hq_country":"AU","website":"https://www.hotdoc.com.au","fact_key":"support_hours","fact_value":"not_disclosed_or_not_found","source_url":"https://practices.hotdoc.com.au/","source_quote":"No statement found on the page checked.","checked_on":"2026-08-13","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"92ee73fe-06e0-4df9-bded-5cb399e7842f","vendor_slug":"hotdoc","vendor_name":"HotDoc","category":"platform","hq_country":"AU","website":"https://www.hotdoc.com.au","fact_key":"anz_entity","fact_value":"HotDoc Online Pty Ltd (ABN 84 159 662 558)","source_url":"https://practices.hotdoc.com.au/privacy-policy","source_quote":"HotDoc Online Pty Ltd ABN 84 159 662 558","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"763192a8-138f-4a14-9cb1-975ee9a5442e","vendor_slug":"hotdoc","vendor_name":"HotDoc","category":"platform","hq_country":"AU","website":"https://www.hotdoc.com.au","fact_key":"data_processing_region","fact_value":"Australia (stored and processed within Australia per security page)","source_url":"https://practices.hotdoc.com.au/security","source_quote":"All personal information entrusted to HotDoc is securely stored and processed within Australia","checked_on":"2026-09-25","created_at":"2026-08-12T18:59:09.237424+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"01d0769e-e6f7-4900-9b26-bfc6db6c5b08","vendor_slug":"iscribe","vendor_name":"i-scribe by Akuru (Akuru Clinical Intelligence)","category":"ambient_scribe","hq_country":"AU","website":"https://www.i-scribe.com.au","fact_key":"support_hours","fact_value":"Vendor's llms.txt states all customer support is onshore in Australia and New Zealand; no support hours are stated on the page checked.","source_url":"https://www.i-scribe.com.au/llms.txt","source_quote":"All customer support is onshore in Australia and New Zealand — there is no offshore support","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.371537+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"019b2685-c559-4e5e-aad7-e9d16ef20ef9","vendor_slug":"iscribe","vendor_name":"i-scribe by Akuru (Akuru Clinical Intelligence)","category":"ambient_scribe","hq_country":"AU","website":"https://www.i-scribe.com.au","fact_key":"anz_entity","fact_value":"Akuru Pty Ltd, ACN 673 517 578, ABN 66 673 517 578, incorporated in Australia, headquartered in Melbourne (St Kilda VIC).","source_url":"https://www.i-scribe.com.au/llms.txt","source_quote":"Legal entity: Akuru Pty Ltd, ACN 673 517 578, ABN 66 673 517 578 - Incorporated in Australia - Headquarters: Melbourne, Australia (St Kilda VIC)","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.371537+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"03cafd15-bbff-4d1d-a0b3-acd8e923a1b4","vendor_slug":"iscribe","vendor_name":"i-scribe by Akuru (Akuru Clinical Intelligence)","category":"ambient_scribe","hq_country":"AU","website":"https://www.i-scribe.com.au","fact_key":"model_provenance","fact_value":"not_disclosed_or_not_found","source_url":"https://www.i-scribe.com.au/llms.txt","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.371537+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"b1364a8c-266a-4546-bb26-28ad748c9ec6","vendor_slug":"iscribe","vendor_name":"i-scribe by Akuru (Akuru Clinical Intelligence)","category":"ambient_scribe","hq_country":"AU","website":"https://www.i-scribe.com.au","fact_key":"data_storage_region","fact_value":"Australia — stated as exclusive storage location for patient health information, audio, transcripts, clinical notes and metadata; cloud infrastructure stated as AWS ap-southeast-2 (Sydney) and Microsoft Azure Australia Southeast.","source_url":"https://www.i-scribe.com.au/llms.txt","source_quote":"All platform data — including patient health information, audio, transcripts, clinical notes, and metadata — is stored and processed exclusively within Australia","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.371537+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"66f4db12-b427-443a-9e01-1ce517ffb3aa","vendor_slug":"iscribe","vendor_name":"i-scribe by Akuru (Akuru Clinical Intelligence)","category":"ambient_scribe","hq_country":"AU","website":"https://www.i-scribe.com.au","fact_key":"data_processing_region","fact_value":"Australia — vendor states processing occurs exclusively within Australia and that all AI inference occurs in Australia.","source_url":"https://www.i-scribe.com.au/llms.txt","source_quote":"is stored and processed exclusively within Australia; all AI inference occurs in Australia","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.371537+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"5f4589d8-2a8e-4807-acaa-2520a25dbb92","vendor_slug":"iscribe","vendor_name":"i-scribe by Akuru (Akuru Clinical Intelligence)","category":"ambient_scribe","hq_country":"AU","website":"https://www.i-scribe.com.au","fact_key":"tga_status","fact_value":"Vendor states the product does not meet the definition of Software as a Medical Device (SaMD) and is exempt from TGA regulation.","source_url":"https://www.i-scribe.com.au/llms.txt","source_quote":"It does not meet the definition of Software as a Medical Device (SaMD) and is exempt from TGA regulation.","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.371537+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"410ad2f4-09d6-4bf5-a36e-c80e19d2d256","vendor_slug":"iscribe","vendor_name":"i-scribe by Akuru (Akuru Clinical Intelligence)","category":"ambient_scribe","hq_country":"AU","website":"https://www.i-scribe.com.au","fact_key":"certifications","fact_value":"Vendor states ISO/IEC 27001:2022 certification, certificate number 1446-I-1, issued 24 April 2026, expiring 23 April 2029, audited by Global Compliance Certification Pty Ltd (GCC). No SOC 2 or IRAP statement found on vendor-published pages.","source_url":"https://www.i-scribe.com.au/llms.txt","source_quote":"ISO/IEC 27001:2022 certified — Certificate number 1446-I-1, issued 24 April 2026, expires 23 April 2029. Audited by Global Compliance Certification Pty Ltd (GCC)","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.371537+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"ab2e2212-5d46-425e-973c-ab707aa2c7c5","vendor_slug":"iscribe","vendor_name":"i-scribe by Akuru (Akuru Clinical Intelligence)","category":"ambient_scribe","hq_country":"AU","website":"https://www.i-scribe.com.au","fact_key":"subprocessors","fact_value":"not_disclosed_or_not_found","source_url":"https://trust.akuru.com.au/","source_quote":"No statement found on the page checked.","checked_on":"2026-07-28","created_at":"2026-07-28T13:49:35.371537+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"24dfee20-36b9-467e-8a96-c66d0ac3fe80","vendor_slug":"iscribe","vendor_name":"i-scribe by Akuru (Akuru Clinical Intelligence)","category":"ambient_scribe","hq_country":"AU","website":"https://www.i-scribe.com.au","fact_key":"pms_integrations","fact_value":"Named by vendor: Gentu (Magentus) live, Genie Solutions live, S4S / Shexie, BP VIP.net, Direct Control, Civica Dox; Best Practice Software stated as partnership announced.","source_url":"https://www.i-scribe.com.au/llms.txt","source_quote":"S4S / Shexie — integrated - BP VIP.net — integrated - Best Practice Software — partnership announced - Direct Control — integrated - Civica Dox — established hospital management system integration","checked_on":"2026-09-25","created_at":"2026-07-28T13:49:35.371537+00:00","updated_at":"2026-09-26T09:36:51.664234+00:00"},{"id":"28fece4b-14ff-4652-b4d4-4b1a633b23e8","vendor_slug":"imedx","vendor_name":"iMedX","category":"ambient_scribe","hq_country":"US","website":"https://imedx.com.au","fact_key":"tga_status","fact_value":"not_disclosed_or_not_found","source_url":"https://imedx.com.au/privacy-policy","source_quote":"No statement found on the page checked.","checked_on":"2026-08-13","created_at":"2026-08-12T18:59:10.345674+00:00","updated_at":"2026-09-26T09:36:52.451905+00:00"},{"id":"ca161fa9-e2f3-43cc-b25e-34a31ee21bf3","vendor_slug":"imedx","vendor_name":"iMedX","category":"ambient_scribe","hq_country":"US","website":"https://imedx.com.au","fact_key":"support_hours","fact_value":"not_disclosed_or_not_found","source_url":"https://imedx.com.au/privacy-policy","source_quote":"No statement found on the page checked.","checked_on":"2026-08-13","created_at":"2026-08-12T18:59:10.345674+00:00","updated_at":"2026-09-26T09:36:52.451905+00:00"}]}