Question 1

Where does Amazon Connect (Amazon Web Services) store patient data?

Accepted Answer

Amazon Connect listed as available in Asia Pacific (Sydney), ap-southeast-2, with endpoint connect.ap-southeast-2.amazonaws.com. Published statement: "| Asia Pacific (Sydney) | ap-southeast-2 |  connect.ap-southeast-2.amazonaws.com  | HTTPS |" (source: https://docs.aws.amazon.com/connect/latest/adminguide/regions.html, checked 2026-09-25). AWS states the customer chooses the AWS Region(s) in which content is stored, and that AWS will not move or replicate content outside the chosen Region(s) without the customer's agreement. Published statement: "You choose the AWS Region(s) in which your content is stored." (source: https://aws.amazon.com/compliance/data-privacy-faq/, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 2

Where does Amazon Connect (Amazon Web Services) process data?

Accepted Answer

Amazon Connect AI agents documentation states that cross-region inference automatically selects the AWS Region used to process data, and that customers who do not want their data processed in a Region other than the one they selected can contact AWS Support. Published statement: "agent assist uses cross-region inference to automatically select the optimal AWS Region for processing your data … If you do not want your data processed in a different Region from what you selected, you can contact AWS Support." (source: https://docs.aws.amazon.com/connect/latest/adminguide/enable-q.html, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 3

Which AI models does Amazon Connect (Amazon Web Services) use?

Accepted Answer

Generative AI-powered post-contact summaries stated to be built on Amazon Bedrock. No individual foundation model or model vendor is named on this page. Published statement: "Because generative AI-powered post-contact summaries is built on Amazon Bedrock, users can take full advantage of the controls implemented in Amazon Bedrock" (source: https://docs.aws.amazon.com/connect/latest/adminguide/view-generative-ai-contact-summaries.html, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 4

What certifications does Amazon Connect (Amazon Web Services) publish?

Accepted Answer

AWS lists Amazon Connect on its Services in Scope by Compliance Program page for IRAP. Published statement: "Amazon Connect" (source: https://aws.amazon.com/compliance/services-in-scope/IRAP/, checked 2026-09-25). Amazon Connect listed on the AWS HIPAA Eligible Services Reference. AWS states an AWS business associate agreement must be entered into before using HIPAA Eligible Services with Protected Health Information. Published statement: "without first entering into an AWS business associate agreement" (source: https://aws.amazon.com/compliance/hipaa-eligible-services-reference/, checked 2026-07-28). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 5

Which subprocessors does Amazon Connect (Amazon Web Services) name?

Accepted Answer

Public AWS sub-processor page published, organised into AWS infrastructure entities, AWS service providers, third-party service providers and AWS European Sovereign Cloud providers. AWS states the relevant sub-processors depend on the Region and services selected. Published statement: "This page provides information about the sub-processors that AWS has engaged in accordance with the AWS Data Processing Addendum (AWS DPA)" (source: https://aws.amazon.com/compliance/sub-processors/, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 6

What does Amazon Connect (Amazon Web Services) publish about TGA status?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 7

Which practice management systems does Amazon Connect (Amazon Web Services) list as integrations?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 8

Which Australian or New Zealand entity does Amazon Connect (Amazon Web Services) contract through?

Accepted Answer

AWS Contracting Party for Australia stated as Amazon Web Services Australia Pty Ltd (ABN: 63 605 345 891), Level 37, 2-26 Park Street, Sydney, NSW, 2000, Australia. For New Zealand, Amazon Web Services New Zealand Limited, Level 5, 18 Viaduct Harbour Ave, Auckland, 1010, New Zealand. Published statement: "Amazon Web Services Australia Pty Ltd (ABN: 63 605 345 891)" (source: https://aws.amazon.com/agreement/, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 9

What support hours does Amazon Connect (Amazon Web Services) publish?

Accepted Answer

Basic Support stated as 24/7 access to customer service, documentation, whitepapers and AWS re:Post. Business, Enterprise and Unified Operations plans stated as 24/7 phone, web, chat and email access, with response targets from <15 min (Enterprise, business-critical system down) to <24 hours (general guidance). Published statement: "24/7 access to customer service, documentation, whitepapers, and AWS re:Post" (source: https://aws.amazon.com/premiumsupport/plans/, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Amazon Connect (Amazon Web Services)

Data storage region

Data processing region

Model provenance

Subprocessors

Certifications

TGA status

PMS integrations

ANZ entity

Support hours

What Amazon Connect (Amazon Web Services) publishes — answered from the record

Something wrong or out of date?