After-hours call handling is only as good as the support behind it. Below is what each vendor publishes about support hours, with the source for each entry.
“24/7 access to customer service, documentation, whitepapers, and AWS re:Post”aws.amazon.com
Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.
“Five9 Support will be available 24 hours per day, 365 days per year.”www.five9.com
Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.
“Phone Support 24x7x365”help.genesys.cloud
Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.
“All customer support is onshore in Australia and New Zealand — there is no offshore support”www.i-scribe.com.au
Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.
“Moderate business impact (Sev B): Within four hours Critical business impact (Sev A): Within one hour”azure.microsoft.com
Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.
“Mon-Fri from 9am to 5pm.”www.sophiie.ai
Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.
“Support is available via chat, email, and phone, with a named Customer Success Manager for multi-site groups and DSOs.”voicestack.com
Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.
We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere.
Are we missing something, or has this changed? Vendors and their representatives can submit a correction, and we note each change and credit the source. We review every correction request and update the entry when the source supports it.
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