Question 1

Where does Medow Health AI store patient data?

Accepted Answer

Australia for Australian and New Zealand healthcare providers; Singapore and UAE hosting for providers in those regions Published statement: "Australian and New Zealand located Healthcare provider – hosted in Australia" (source: https://medowhealth.ai/privacy-policy, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 2

Where does Medow Health AI process data?

Accepted Answer

Privacy policy states third-party automated transcription services may be provided from the USA Published statement: "Third-party suppliers of automated transcription services may be provided from the USA" (source: https://medowhealth.ai/privacy-policy, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 3

Which AI models does Medow Health AI use?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 4

What certifications does Medow Health AI publish?

Accepted Answer

ISO 27001 certified; compliance stated with Privacy Act 1988/APPs (AU), Privacy Act 2020/HIPC (NZ) and PDPA (Singapore); AES-256 encryption Published statement: "ISO 27001 Certified" (source: https://medowhealth.ai/trust-safety, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 5

Which subprocessors does Medow Health AI name?

Accepted Answer

Microsoft Azure (infrastructure); unnamed third-party transcription suppliers (USA), support team (Philippines) and support suppliers (Germany) per privacy policy Published statement: "Microsoft Azure's HIPAA compliant enterprise-grade secure infrastructure" (source: https://medowhealth.ai/trust-safety, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 6

What does Medow Health AI publish about TGA status?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 7

Which practice management systems does Medow Health AI list as integrations?

Accepted Answer

Genie, Gentu, Elixir, Shexie, MediTech (named on trust page) Published statement: "Genie and Gentu" (source: https://medowhealth.ai/trust-safety, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 8

Which Australian or New Zealand entity does Medow Health AI contract through?

Accepted Answer

Medical Minds AI Pty Ltd (ACN 671 845 828) Published statement: "Medical Minds AI Pty Ltd (ACN 671 845 828)" (source: https://medowhealth.ai/privacy-policy, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 9

What support hours does Medow Health AI publish?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Medow Health AI

Data storage region

Data processing region

Model provenance

Subprocessors

Certifications

TGA status

PMS integrations

ANZ entity

Support hours

What Medow Health AI publishes — answered from the record

Something wrong or out of date?