Question 1

Where does AiDial store patient data?

Accepted Answer

Privacy policy states servers are primarily hosted within Australia; the same policy states personal information may be provided to third parties located outside Australia, including server hosting providers where infrastructure 'may occasionally be located'. Published statement: "Our AI call platform operates on our own secure servers, which are primarily hosted within Australia by trusted third-party infrastructure providers." (source: https://aidial.com.au/privacy-policy, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 2

Where does AiDial process data?

Accepted Answer

Australia, as stated on the healthcare product page. Published statement: "All AI software and data remain within Australian cloud infrastructure" (source: https://aidial.com.au/healthcare-voice-ai, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 3

Which AI models does AiDial use?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 4

What certifications does AiDial publish?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 5

Which subprocessors does AiDial name?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 6

What does AiDial publish about TGA status?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 7

Which practice management systems does AiDial list as integrations?

Accepted Answer

Integrations page names Halaxy, Cliniko and PracSuite under healthcare practice management, and says booking and identity actions vary by platform and configuration, with staff handover for requests outside the approved workflow. Published statement: "Connect calls with Halaxy, Cliniko and PracSuite. Booking and identity actions vary by platform and configuration, with staff handover for requests outside the approved workflow." (source: https://aidial.com.au/voice-ai-integrations, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 8

Which Australian or New Zealand entity does AiDial contract through?

Accepted Answer

DIGITALON Pty Ltd trading as AiDial, ABN 64 630 163 469. Published statement: "DIGITALON Pty Ltd trading as AiDial (“we”, “our”, “AiDial”) is committed to protecting your privacy." (source: https://aidial.com.au/privacy-policy, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 9

What support hours does AiDial publish?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

AiDial

Data storage region

Data processing region

Model provenance

Subprocessors

Certifications

TGA status

PMS integrations

ANZ entity

Support hours

What AiDial publishes — answered from the record

Something wrong or out of date?