Question 1

Where does Heidi Health store patient data?

Accepted Answer

Australia — vendor states all its data is locally hosted within Australia (AU compliance page). Vendor separately states it operates local, private servers in every region it operates in, with region-specific server locations published on its Trust Centre. Published statement: "We prioritise data sovereignty by ensuring all our data is locally hosted within Australia." (source: https://www.heidihealth.com/en-au/compliance/app, checked 2026-07-28). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 2

Where does Heidi Health process data?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 3

Which AI models does Heidi Health use?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 4

What certifications does Heidi Health publish?

Accepted Answer

ISO 27001, ISO 42001, SOC 2 stated as credentials; regional regulatory requirements stated as HIPAA, GDPR, PIPEDA and APP. Published statement: "Our credentials include ISO 27001, ISO 42001, and SOC2 compliance, and we meet regional regulatory requirements including HIPAA, GDPR, PIPEDA, and APP." (source: https://support.heidihealth.com/en/articles/14648423-how-heidi-protects-your-data, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 5

Which subprocessors does Heidi Health name?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 6

What does Heidi Health publish about TGA status?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 7

Which practice management systems does Heidi Health list as integrations?

Accepted Answer

Named on vendor integrations page: Athenahealth, Gentu, MedicalDirector, MediRecords, Best Practice Software (Bp Premier), Halaxy, Semble, Cliniko, Nookal, Epic, CareStack, PracticeQ. Published statement: "Heidi integrates with a growing number of EMR and EHR systems, including Athenahealth, Gentu, MedicalDirector, MediRecords, Best Practice Software (Bp Premier), and more" (source: https://www.heidihealth.com/en-au/integrations, checked 2026-07-28). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 8

Which Australian or New Zealand entity does Heidi Health contract through?

Accepted Answer

Heidi Health Trading Pty Ltd, ABN 84 649 783 871, Level 30, 360 Elizabeth Street, Melbourne VIC 3000. Published statement: "Heidi Health Trading Pty Ltd ABN (84 649 783 871) is located at Level 30, 360 Elizabeth Street Melbourne VIC 3000." (source: https://www.heidihealth.com/en-au/legal/privacy-policy, checked 2026-07-28). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 9

What support hours does Heidi Health publish?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Heidi Health

Data storage region

Data processing region

Model provenance

Subprocessors

Certifications

TGA status

PMS integrations

ANZ entity

Support hours

What Heidi Health publishes — answered from the record

Something wrong or out of date?