Question 1

Where does Cognigy (NiCE Cognigy) store patient data?

Accepted Answer

Documentation lists SaaS clusters by region: Europe (app.cognigy.ai), US (app-us.cognigy.ai), United Kingdom (app-uk.cognigy.ai), Australia (au-02.cognigy.ai), plus NiCE CXone shared SaaS clusters including AU1 [Asia Pacific (Sydney)]. The page lists clusters and IP ranges; it does not separately state storage vs processing. Published statement: "Australia SaaS - au-02.cognigy.ai" (source: https://docs.cognigy.com/ai/administer/installation/ip-ranges-shared-environments, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 2

Where does Cognigy (NiCE Cognigy) process data?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 3

Which AI models does Cognigy (NiCE Cognigy) use?

Accepted Answer

Documentation lists selectable LLM providers: Platform-Provided LLM, Azure OpenAI, OpenAI, OpenAI-Compatible LLMs, Anthropic, Google Vertex, Google Gemini, Google GenAI, Aleph Alpha, Amazon Bedrock, Mistral AI, Cognigy Nexus LLM. Published statement: "To add a standard or custom model, select a large language model (LLM) provider integrated with Cognigy:" (source: https://docs.cognigy.com/ai/empower/llms/providers/all-providers, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 4

What certifications does Cognigy (NiCE Cognigy) publish?

Accepted Answer

Vendor announced completion of a SOC 2 Type II audit performed by KirkpatrickPrice (announcement dated October 2020). Published statement: "today announced that it has completed its SOC 2 Type II audit, performed by KirkpatrickPrice." (source: https://www.cognigy.com/news/conversational-ai-platform-cognigy-receives-soc-2-type-i-attestation, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 5

Which subprocessors does Cognigy (NiCE Cognigy) name?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 6

What does Cognigy (NiCE Cognigy) publish about TGA status?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 7

Which practice management systems does Cognigy (NiCE Cognigy) list as integrations?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 8

Which Australian or New Zealand entity does Cognigy (NiCE Cognigy) contract through?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 9

What support hours does Cognigy (NiCE Cognigy) publish?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Cognigy (NiCE Cognigy)

Data storage region

Data processing region

Model provenance

Subprocessors

Certifications

TGA status

PMS integrations

ANZ entity

Support hours

What Cognigy (NiCE Cognigy) publishes — answered from the record

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