Cognigy (NiCE Cognigy)

    Voice agentHQ · DEWebsite As at 28 July 2026
    This tracker records only what each vendor has published on its own public pages. It is not an assessment, audit, certification or endorsement. Vendors change their documentation — always verify directly before making a procurement decision.

    Data storage region

    ValueChecked 28 July 2026
    Documentation lists SaaS clusters by region: Europe (app.cognigy.ai), US (app-us.cognigy.ai), United Kingdom (app-uk.cognigy.ai), Australia (au-02.cognigy.ai), plus NiCE CXone shared SaaS clusters including AU1 [Asia Pacific (Sydney)]. The page lists clusters and IP ranges; it does not separately state storage vs processing.
    “Australia SaaS - au-02.cognigy.ai”
    docs.cognigy.com

    Data processing region

    ValueChecked 28 July 2026
    Not disclosed / not found
    We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
    docs.cognigy.com

    Model provenance

    ValueChecked 28 July 2026
    Documentation lists selectable LLM providers: Platform-Provided LLM, Azure OpenAI, OpenAI, OpenAI-Compatible LLMs, Anthropic, Google Vertex, Google Gemini, Google GenAI, Aleph Alpha, Amazon Bedrock, Mistral AI, Cognigy Nexus LLM.
    “To add a standard or custom model, select a large language model (LLM) provider integrated with Cognigy.AI:”
    docs.cognigy.com

    Subprocessors

    ValueChecked 28 July 2026
    Not disclosed / not found
    We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
    trust.cognigy.com

    Certifications

    ValueChecked 28 July 2026
    Vendor announced completion of a SOC 2 Type II audit performed by KirkpatrickPrice. Other frameworks (ISO 27001, ISO 27701, ISO 42001, TISAX, BSI C5) were not verifiable on the pages that could be retrieved.
    “today announced that it has completed its SOC 2 Type II audit, performed by KirkpatrickPrice.”
    www.cognigy.com

    TGA status

    ValueChecked 28 July 2026
    Not disclosed / not found
    We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
    trust.cognigy.com

    PMS integrations

    ValueChecked 28 July 2026
    Not disclosed / not found
    We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
    docs.cognigy.com

    ANZ entity

    ValueChecked 28 July 2026
    Not disclosed / not found
    We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
    www.cognigy.com

    Support hours

    ValueChecked 28 July 2026
    Not disclosed / not found
    We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
    docs.cognigy.com
    Right of reply

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