Healthengine ("Helen")

    Voice agentHQ · AUWebsite As at 28 July 2026
    This tracker records only what each vendor has published on its own public pages. It is not an assessment, audit, certification or endorsement. Vendors change their documentation — always verify directly before making a procurement decision.

    Data storage region

    ValueChecked 28 July 2026
    Australia, stated for personal information held by Healthengine. The same policy states some third party service providers may store personal information on servers located overseas, including the US and European Union.
    “We store your personal information on secure servers located in Australia in an encrypted, electronic format.”
    healthengine.com.au

    Data processing region

    ValueChecked 28 July 2026
    Not disclosed / not found
    We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
    healthengine.com.au

    Model provenance

    ValueChecked 28 July 2026
    Privacy policy names Open AI among third-party service providers supporting the AI virtual receptionist's functionality, alongside LiveKit, Langfuse and Twilio. Specific models are not named.
    “third-party service providers who support our AI virtual receptionist’s functionality, such as cloud hosting and speech recognition services, including Open AI, LiveKit, Langfuse and Twilio;”
    healthengine.com.au

    Subprocessors

    ValueChecked 28 July 2026
    No consolidated subprocessor register published. Third parties named in the privacy policy include Open AI, LiveKit, Langfuse and Twilio (AI virtual receptionist), Braze Inc., Cloudstaff Pty Ltd, Google Analytics, Hotjar, Intercom Inc, Gong.io Inc, Best Practice Software Pty Ltd, Telstra Health Pty Ltd, eRx Script Exchange Pty Ltd, Medication Knowledge Pty Ltd, Oexa Pty Ltd and First Focus IT.
    “Some third party service providers used by Healthengine may store your personal information on servers located overseas, including the US and European Union.”
    healthengine.com.au

    Certifications

    ValueChecked 28 July 2026
    ISO 27001 Certification for Information Security Management Systems, stated as earned in October 2022.
    “Healthengine earned ISO 27001 Certification for Information Security Management Systems in October 2022.”
    privacy.healthengine.com.au

    TGA status

    ValueChecked 28 July 2026
    Not disclosed / not found
    We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
    practices.healthengine.com.au

    PMS integrations

    ValueChecked 28 July 2026
    Best Practice and Pracsoft, stated on the Helen product page as the only compatible systems.
    “Compatible with Best Practice and Pracsoft only.”
    practices.healthengine.com.au

    ANZ entity

    ValueChecked 28 July 2026
    Healthengine Limited, ACN 138 767 021. Postal address given as PO Box 7754, Cloisters Square, WA 6850, Australia.
    “Healthengine Limited (ACN 138 767 021) and its related bodies corporate”
    healthengine.com.au

    Support hours

    ValueChecked 28 July 2026
    Not disclosed / not found
    We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
    practices.healthengine.com.au
    Right of reply

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