Question 1

Where does HealthEngine store patient data?

Accepted Answer

Vendor states secure servers in Australia; its policy says some service providers may store data overseas Published statement: "We store your personal information on secure servers located in Australia in an encrypted, electronic format." (source: https://healthengine.com.au/privacy, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 2

Where does HealthEngine process data?

Accepted Answer

Vendor states it may disclose limited personal information to third-party service providers outside Australia for its AI Virtual Receptionist and AI-assisted electronic communications products Published statement: "Healthengine may disclose limited personal information to third party service providers located outside of Australia in connection with the operation and functionality of its AI Virtual Receptionist and AI assisted electronic communications products." (source: https://healthengine.com.au/privacy, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 3

Which AI models does HealthEngine use?

Accepted Answer

Privacy policy names OpenAI, LiveKit, Langfuse, ClickSend and Twilio among third-party service providers supporting its AI virtual receptionist and AI-assisted electronic communication functionality, such as cloud hosting and speech recognition Published statement: "third party service providers who support our AI virtual receptionist and AI assisted electronic communication functionality, such as cloud hosting and speech recognition services, including OpenAI, LiveKit, Langfuse, ClickSend and Twilio" (source: https://healthengine.com.au/privacy, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 4

What certifications does HealthEngine publish?

Accepted Answer

Vendor states it earned ISO 27001 certification for Information Security Management Systems in October 2022 Published statement: "Healthengine earned ISO 27001 Certification for Information Security Management Systems in October 2022." (source: https://privacy.healthengine.com.au/, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 5

Which subprocessors does HealthEngine name?

Accepted Answer

Braze, Inc. (customer engagement) hosts and processes primarily in the United States; policy names further providers incl. Cloudstaff, First Focus IT, Stripe Australia, Tyro, Gong.io Published statement: "Braze’s primary data hosting and processing infrastructure is located in the United States, and personal information may be transferred to or stored in the United States" (source: https://healthengine.com.au/privacy, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 6

What does HealthEngine publish about TGA status?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 7

Which practice management systems does HealthEngine list as integrations?

Accepted Answer

Privacy policy names practice management software vendors including Best Practice Software, Telstra Health (MedicalDirector) and Centaur Software, and also Software of Excellence, Magentus and Core Practice Published statement: "practice management software vendors such as Best Practice Software Pty Ltd, Telstra Health Pty Ltd trading as MedicalDirector, Centaur Software Development Co Pty Ltd" (source: https://healthengine.com.au/privacy, checked 2026-09-25). Best Practice and Pracsoft, stated on the Helen product page as the only compatible systems. Published statement: "Compatible with Best Practice and Pracsoft only." (source: https://practices.healthengine.com.au/helen-ai-receptionist/, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 8

Which Australian or New Zealand entity does HealthEngine contract through?

Accepted Answer

Healthengine Limited (ACN 138 767 021), Australia Published statement: "Healthengine Limited (ACN 138 767 021) and its related bodies corporate" (source: https://healthengine.com.au/privacy, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 9

What support hours does HealthEngine publish?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

HealthEngine

Data storage region

Data processing region

Model provenance

Subprocessors

Certifications

TGA status

PMS integrations

ANZ entity

Support hours

What HealthEngine publishes — answered from the record

Something wrong or out of date?