Question 1

Where does PatientNotes store patient data?

Accepted Answer

EU and US regions; Australian-region hosting via AWS Sydney available for practices that require it Published statement: "PatientNotes hosts in EU and US regions today. Australian-region hosting via AWS Sydney is available for practices that require it" (source: https://www.patientnotes.ai/au, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 2

Where does PatientNotes process data?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 3

Which AI models does PatientNotes use?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 4

What certifications does PatientNotes publish?

Accepted Answer

HIPAA compliance stated (BAAs signed with paid customers); compliance with Australian Privacy Principles APP 1-13 stated; AES-256 at rest, TLS 1.3 in transit Published statement: "Compliant with Australian Privacy Principles (APP 1-13)" (source: https://www.patientnotes.ai/au, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 5

Which subprocessors does PatientNotes name?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 6

What does PatientNotes publish about TGA status?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 7

Which practice management systems does PatientNotes list as integrations?

Accepted Answer

Vendor lists Best Practice and MedicalDirector (copy-paste + browser extension), Genie and Helix (copy-paste) and Cliniko (allied health), and lists direct API integration as on its roadmap Published statement: "Works with your PMS • Best Practice (copy-paste + browser extension) • MedicalDirector (copy-paste + browser extension) • Genie (copy-paste) • Helix (copy-paste) • Cliniko (allied health) • Direct API integration on roadmap" (source: https://www.patientnotes.ai/au, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 8

Which Australian or New Zealand entity does PatientNotes contract through?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 9

What support hours does PatientNotes publish?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

PatientNotes

Data storage region

Data processing region

Model provenance

Subprocessors

Certifications

TGA status

PMS integrations

ANZ entity

Support hours

What PatientNotes publishes — answered from the record

Something wrong or out of date?