Question 1

Where does Vertical AI store patient data?

Accepted Answer

Call records are stated to be stored in Sydney: transcripts, agent settings, knowledge base embeddings and audit logs, with calls running on servers in Sydney. Published statement: "Transcripts, agent settings, knowledge base embeddings and audit logs are stored in Sydney, and calls run on servers in Sydney." (source: https://verticalai.com.au/security, checked 2026-10-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 2

Where does Vertical AI process data?

Accepted Answer

AI inference runs on AWS Bedrock in Sydney by default. Speech recognition (Cartesia), voice (ElevenLabs) and the phone carrier (Telnyx) are overseas by default; speech recognition can be moved to Deepgram in Sydney per agent, and an optional Global setting adds overseas models (OpenAI, Google). Published statement: "Global adds overseas models such as OpenAI and Google, which move inference offshore. Speech recognition can move to Deepgram in Sydney, one agent at a time." (source: https://verticalai.com.au/security, checked 2026-10-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 3

Which AI models does Vertical AI use?

Accepted Answer

Default model path stated as AWS Bedrock (Sydney); the model family is not named on the page checked. Published statement: "AWS Bedrock AI inference, our default model path" (source: https://verticalai.com.au/security, checked 2026-10-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 4

What certifications does Vertical AI publish?

Accepted Answer

No external certification stated as held: SOC 2 Type II and ISO/IEC 27001:2022 are listed as audit pending; Australian Privacy Principles compliance is self-attested. Published statement: "Independent audit not yet completed." (source: https://verticalai.com.au/security, checked 2026-10-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 5

Which subprocessors does Vertical AI name?

Accepted Answer

Named sub-processor list published, with where each provider processes and stores data (page last updated 6 October 2026). Published statement: "Providers that support the platform, website, billing, analytics, and sales." (source: https://verticalai.com.au/sub-processors, checked 2026-10-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 6

What does Vertical AI publish about TGA status?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 7

Which practice management systems does Vertical AI list as integrations?

Accepted Answer

No practice-management system integration named; the integrations page states more than 1,000 apps connect (examples shown: Google Calendar, HubSpot, Slack). Published statement: "More than 1,000 apps connect, most of them in one click." (source: https://verticalai.com.au/integrations, checked 2026-10-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 8

Which Australian or New Zealand entity does Vertical AI contract through?

Accepted Answer

Australian company: Vertical AI Pty Ltd, ABN 73 695 607 946, Perth WA. Published statement: "VERTICAL AI PTY LTD · ABN 73 695 607 946 · Perth WA 6000, Australia" (source: https://verticalai.com.au/security, checked 2026-10-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 9

What support hours does Vertical AI publish?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Vertical AI

Data storage region

Data processing region

Model provenance

Subprocessors

Certifications

TGA status

PMS integrations

ANZ entity

Support hours

What Vertical AI publishes — answered from the record

Something wrong or out of date?