Question 1

Where does HotDoc store patient data?

Accepted Answer

Australia (hosted on AWS in Australia) Published statement: "All personal information entrusted to HotDoc is securely stored and processed within Australia" (source: https://practices.hotdoc.com.au/security, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 2

Where does HotDoc process data?

Accepted Answer

Australia (stored and processed within Australia per security page) Published statement: "All personal information entrusted to HotDoc is securely stored and processed within Australia" (source: https://practices.hotdoc.com.au/security, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 3

Which AI models does HotDoc use?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 4

What certifications does HotDoc publish?

Accepted Answer

SOC 2 Type II accreditation; compliance with Australian Privacy Principles and Privacy Act stated Published statement: "SOC 2 Type II accreditation" (source: https://practices.hotdoc.com.au/security, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 5

Which subprocessors does HotDoc name?

Accepted Answer

Privacy policy says all personal information is hosted and stored on HotDoc's Australian servers, but may be sent to overseas recipients, including software and other service providers located in the United States and the United Kingdom, and other service providers and sub-processors described in its Trust Centre. Its security page states hosting in Australia on Amazon Web Services (AWS). Published statement: "While all Personal Information is hosted and stored on our Australian servers, … your Personal Information being sent to some overseas recipients, including: a. our software and other service providers located in the United States of America and the United Kingdom" (source: https://practices.hotdoc.com.au/privacy-policy, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 6

What does HotDoc publish about TGA status?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 7

Which practice management systems does HotDoc list as integrations?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 8

Which Australian or New Zealand entity does HotDoc contract through?

Accepted Answer

HotDoc Online Pty Ltd (ABN 84 159 662 558) Published statement: "HotDoc Online Pty Ltd ABN 84 159 662 558" (source: https://practices.hotdoc.com.au/privacy-policy, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 9

What support hours does HotDoc publish?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

HotDoc

Data storage region

Data processing region

Model provenance

Subprocessors

Certifications

TGA status

PMS integrations

ANZ entity

Support hours

What HotDoc publishes — answered from the record

Something wrong or out of date?