Tortus

    Ambient scribeHQ · GBWebsite As at 13 Aug 2026
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    Data storage region

    ValueChecked 13 Aug 2026
    United Kingdom / EU (London region) - Google Cloud storage of consultation audio and account identifiers
    stored in the United Kingdom / EU (London region) and encrypted in transit and at rest
    tortus.ai

    Data processing region

    ValueChecked 13 Aug 2026
    Transcript text processed by OpenAI via the provider's EU endpoint under a zero-data-retention enterprise agreement; transfers outside the UK protected by UK GDPR safeguards
    Enterprise agreement with a zero-data-retention policy; data is not retained by, or used to train the models of, the provider; accessed via the provider's EU endpoint
    tortus.ai

    Model provenance

    ValueChecked 13 Aug 2026
    OpenAI models generate draft clinical notes, letters and suggested clinical codes from consultation transcripts (transcript text only, not audio); zero-data-retention terms stated
    OpenAI The consultation transcript text and clinician-provided context (not the audio recording) To generate draft clinical notes, letters and suggested clinical codes from the transcript
    tortus.ai

    Subprocessors

    ValueChecked 13 Aug 2026
    Google Cloud (Google Cloud Platform), OpenAI, Auth0 (by Okta), Datadog
    TORTUS AI share personal data with the following Third-Party service providers (sub-processors)
    tortus.ai

    Certifications

    ValueChecked 13 Aug 2026
    ISO 13485; UKCA Class IIa Medical Device; NHS DTAC; ISO 27001 ISMS also referenced in privacy policy
    ISO 13485 · UKCA Class IIa Medical Device · NHS DTAC compliant
    tortus.ai

    TGA status

    ValueChecked 13 Aug 2026
    Not disclosed / not found
    We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
    tortus.ai

    PMS integrations

    ValueChecked 13 Aug 2026
    Not disclosed / not found
    We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
    tortus.ai

    ANZ entity

    ValueChecked 13 Aug 2026
    Not disclosed / not found
    We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
    tortus.ai

    Support hours

    ValueChecked 13 Aug 2026
    Not disclosed / not found
    We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
    tortus.ai
    Common questions

    What Tortus publishes — answered from the record

    Where does Tortus store patient data?
    ValueChecked 13 Aug 2026
    United Kingdom / EU (London region) - Google Cloud storage of consultation audio and account identifiers
    stored in the United Kingdom / EU (London region) and encrypted in transit and at rest
    tortus.ai

    Answered only from what the vendor publishes on its own public pages, as at the check date shown. Not an assessment, audit, certification or endorsement.

    Where does Tortus process data?
    ValueChecked 13 Aug 2026
    Transcript text processed by OpenAI via the provider's EU endpoint under a zero-data-retention enterprise agreement; transfers outside the UK protected by UK GDPR safeguards
    Enterprise agreement with a zero-data-retention policy; data is not retained by, or used to train the models of, the provider; accessed via the provider's EU endpoint
    tortus.ai

    Answered only from what the vendor publishes on its own public pages, as at the check date shown. Not an assessment, audit, certification or endorsement.

    Which AI models does Tortus use?
    ValueChecked 13 Aug 2026
    OpenAI models generate draft clinical notes, letters and suggested clinical codes from consultation transcripts (transcript text only, not audio); zero-data-retention terms stated
    OpenAI The consultation transcript text and clinician-provided context (not the audio recording) To generate draft clinical notes, letters and suggested clinical codes from the transcript
    tortus.ai

    Answered only from what the vendor publishes on its own public pages, as at the check date shown. Not an assessment, audit, certification or endorsement.

    What certifications does Tortus publish?
    ValueChecked 13 Aug 2026
    ISO 13485; UKCA Class IIa Medical Device; NHS DTAC; ISO 27001 ISMS also referenced in privacy policy
    ISO 13485 · UKCA Class IIa Medical Device · NHS DTAC compliant
    tortus.ai

    Answered only from what the vendor publishes on its own public pages, as at the check date shown. Not an assessment, audit, certification or endorsement.

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    Right of reply

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