Question 1

Where does PolyAI store patient data?

Accepted Answer

Platform documentation states a workspace lives in exactly one region, with matching Studio and API hosts. The page does not separate storage from processing. Published statement: "A workspace lives in exactly one region — use the Studio host you log in to, and the matching API host for calls." (source: https://docs.poly.ai/api-reference/introduction, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 2

Where does PolyAI process data?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 3

Which AI models does PolyAI use?

Accepted Answer

Vendor states it uses Amazon SageMaker to train and fine-tune speech recognition, LLM and TTS models, and Amazon Bedrock to access foundation models. Individual model names/providers not stated. Published statement: "With Amazon Bedrock, PolyAI gains easy access to a range of high-performing foundation models and supporting features around security and safety." (source: https://poly.ai/blog/polyai-aws-collaboration, checked 2026-07-28). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 4

What certifications does PolyAI publish?

Accepted Answer

Vendor states it is certified for ISO/IEC 27001, the international standard for information security management systems. Published statement: "We are certified for ISO/IEC 27001, the international standard for information security management systems (ISMS)." (source: https://docs.poly.ai/legal/compliance, checked 2026-09-25). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 5

Which subprocessors does PolyAI name?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 6

What does PolyAI publish about TGA status?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 7

Which practice management systems does PolyAI list as integrations?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 8

Which Australian or New Zealand entity does PolyAI contract through?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 9

What support hours does PolyAI publish?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

PolyAI

Data storage region

Data processing region

Model provenance

Subprocessors

Certifications

TGA status

PMS integrations

ANZ entity

Support hours

What PolyAI publishes — answered from the record

Something wrong or out of date?