PolyAI

    Voice agentHQ · GBWebsite As at 28 July 2026
    This tracker records only what each vendor has published on its own public pages. It is not an assessment, audit, certification or endorsement. Vendors change their documentation — always verify directly before making a procurement decision.

    Data storage region

    ValueChecked 28 July 2026
    Platform documentation names US, UK and EU regions with region-specific hosts, and states a workspace lives in exactly one region. No Australian or NZ region named. The page does not separate storage from processing.
    “A workspace lives in exactly one region — use the Studio host you log in to, and the matching API host for calls.”
    docs.poly.ai

    Data processing region

    ValueChecked 28 July 2026
    Not disclosed / not found
    We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
    docs.poly.ai

    Model provenance

    ValueChecked 28 July 2026
    Vendor states it uses Amazon SageMaker to train and fine-tune speech recognition, LLM and TTS models, and Amazon Bedrock to access foundation models. Individual model names/providers not stated.
    “With Amazon Bedrock, PolyAI gains easy access to a range of high-performing foundation models and supporting features around security and safety.”
    poly.ai

    Subprocessors

    ValueChecked 28 July 2026
    Not disclosed / not found
    We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
    poly.ai

    Certifications

    ValueChecked 28 July 2026
    ISO/IEC 27001 certified; SOC 2 Type II; UK NCSC Cyber Essentials and Cyber Essentials Plus; states systems are designed to meet HIPAA requirements where relevant; states commitment to comply with PCI-DSS; states GDPR compliance.
    “We are certified for ISO/IEC 27001, the international standard for information security management systems (ISMS).”
    docs.poly.ai

    TGA status

    ValueChecked 28 July 2026
    Not disclosed / not found
    We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
    poly.ai

    PMS integrations

    ValueChecked 28 July 2026
    Not disclosed / not found
    We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
    poly.ai

    ANZ entity

    ValueChecked 28 July 2026
    Not disclosed / not found
    We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
    poly.ai

    Support hours

    ValueChecked 28 July 2026
    Not disclosed / not found
    We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
    poly.ai
    Right of reply

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