Question 1

Where does VoiceStack store patient data?

Accepted Answer

Privacy policy says information may be stored and processed in the US, where its servers may be located Published statement: "your information may be transferred to, stored, and processed in the United States where our servers may be located." (source: https://voicestack.com/en-AU/legal/privacy-policy, checked 2026-08-12). Australian privacy policy states personal information may be stored on servers located in Australia, the United States, the United Kingdom, Ireland, Netherlands, Singapore and Japan. Published statement: "Your personal information may be stored on servers … located overseas in Australia, the United States, the United Kingdom, Ireland, Netherlands, Singapore and Japan." (source: https://voicestack.com/en-AU/legal/aus/2024-11/privacy-policy, checked 2026-07-28). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 2

Where does VoiceStack process data?

Accepted Answer

May be processed in the US, per policy Published statement: "your information may be transferred to, stored, and processed in the United States where our servers may be located." (source: https://voicestack.com/en-AU/legal/privacy-policy, checked 2026-08-12). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 3

Which AI models does VoiceStack use?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 4

What certifications does VoiceStack publish?

Accepted Answer

Website states certification against Australian Privacy Principles, HIPAA standards, SOC 2, PCI and ISO 27001 Published statement: "Australian Privacy Principles, HIPAA standards, SOC 2, PCI, and ISO 27001: certified. We meet the highest security standards globally." (source: https://voicestack.com/en-AU, checked 2026-08-12). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 5

Which subprocessors does VoiceStack name?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 6

What does VoiceStack publish about TGA status?

Accepted Answer

Not found on public pages. We could not find this on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or has not disclosed it elsewhere. Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 7

Which practice management systems does VoiceStack list as integrations?

Accepted Answer

Vendor states native hooks for PMS, CRM and BI; offers to confirm certified connectors for a customer's stack Published statement: "VoiceStack offers native hooks for PMS, CRM, and BI so calls, outcomes, and campaign data sync automatically. Ask us about your stack and we will confirm certified connectors." (source: https://voicestack.com/en-AU, checked 2026-08-12). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 8

Which Australian or New Zealand entity does VoiceStack contract through?

Accepted Answer

Good Methods Pty Ltd, ACN 664 796 310, Level 6, 200 Adelaide Street, Brisbane City, Queensland 4000, named as "VoiceStack" in the Australian privacy policy. Published statement: "Good Methods Pty Ltd (ACN 664 796 310) located at, Level 6, 200 Adelaide Street, Brisbane City, Queensland 4000" (source: https://voicestack.com/en-AU/legal/aus/2024-11/privacy-policy, checked 2026-07-28). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

Question 9

What support hours does VoiceStack publish?

Accepted Answer

Support via chat, email and phone; named Customer Success Manager for multi-site groups and DSOs; specific hours not stated Published statement: "Support is available via chat, email, and phone, with a named Customer Success Manager for multi-site groups and DSOs." (source: https://voicestack.com/en-AU, checked 2026-08-12). Answered from what the vendor publishes on its own public pages, or from an official register where noted, as at the check date shown. Not an assessment, audit, certification or endorsement.

VoiceStack

Data storage region

Data processing region

Model provenance

Subprocessors

Certifications

TGA status

PMS integrations

ANZ entity

Support hours

What VoiceStack publishes — answered from the record

Something wrong or out of date?