Every publicly documented AI voice, ambient scribe and contact-centre deployment across Australian and New Zealand healthcare — with the source for each. Updated continuously. Free.
Last updated: 28 July 2026
The register
Every row links to its original public source. Rows without evidence are excluded by design.
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AI call-centre agent live; reported booking ~40% of appointments. NZ's largest primary care group (52 clinics, 360k+ enrolled patients). Vendor not publicly named.
'Welcome' AI front-door service launched across telehealth channels (1737 SMS, Women's Refuge webchat). Operates 30+ national helplines.
AI-powered contact centre handling a reported 2 million calls per year, with AI triage and transcription.
'Jeanie' AI voice agent. Published beta results: >40% of inbound calls fully handled without human intervention, 35% reduction in average wait times, ~14% of inbound now handled 24/7.
Published evaluation of ambient AI across ~7,500 outpatient consultations.
Reported as the largest humanoid companion-robot rollout in Australian aged care; 22 units across Victorian homes as part of a wider digital/AI investment.
CareHQ virtual GP service surpassed 250,000 consultations.
National 'AI Ambient Scribes Open Panel' (RFP 4202). Panel award pending at time of publication; gates further licences across the system.
Open tender for an enterprise-wide Digital AI Scribe solution (VendorPanel ref VP514740), closing 30 July 2026.
RFT Health/E26-205921 — end-to-end delivery of the National Cancer Screening Register, scope explicitly including call centre services. Closed 28 Aug 2026.
Notice of Intent published for future procurement under the Health Digital Investment Plan (HDIP); open to 25 Nov 2026.
Federal contract for Contact Centre Services. Renewal window opens ahead of the December 2028 expiry.
Federal contract for Managed Unified Communications Services, expiring January 2029.
Contract awarded for supply and implementation of a hosted Cisco Unified Communications platform, ahead of Mount Lawley Hospital's transition into EMHS.
Datalinks and Telephony Services contract, expiring February 2027.
NSW Budget 2026-27 commits A$38.7m to roll out AI scribe technology to up to 6,000 clinicians statewide. Supplier panel (HT25057) closed Dec 2025; award not public at time of publication.
NZ Government telehealth package includes NZ$3.35m over four years for an AI-enabled triage and referral tool across publicly funded mental health and addiction helplines.
Group CEO outlined plans for a 24/7 national command centre using medical-grade wearables, AI-assisted triage and logistics-style coordination; reported as actively seeking partners.
HealthX partnership with UCLPartners (UK) to scale digital and AI innovation, including AI scribe rollout in emergency departments.
The 3rd National Policy Roadmap for AI in Healthcare recommends an AI-enabled conversational 'front door' for national health lines including 1800MEDICARE and My Aged Care.
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Cadence. (2026). The ANZ Health Voice & AI Register. Curated from public procurement records, company announcements and press. https://gocadence.ai/register — CC BY 4.0.About this register
Method. Every entry cites a public source — a tender notice, contract award, company announcement, press release or news article — with the publisher named and linked. Cadence curates, categorises and republishes; we do not fabricate, and we do not publish anything we cannot show a source for.
Inclusion criteria. An organisation appears in the register only when its use of AI voice, ambient scribe or contact-centre technology is publicly documented. Private, unannounced or under-NDA deployments are out of scope by design.
Update cadence. Continuous. Entries are added and revised as new public sources appear.
Known limits. Absence from the register is not evidence of absence. Many organisations use AI voice or scribe tooling without publishing it. Vendor market-share estimates cannot be inferred from this data alone.
Not inside knowledge. Cadence has no privileged view of any listed deployment. Every claim on this page is checkable against its cited public source.
Corrections. Something wrong or missing? Submit a correction or email hello@gocadence.ai.
Published under Creative Commons Attribution 4.0 (CC BY 4.0). Reuse anywhere with attribution.
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