The register
    LiveAI voice agentAged careAustraliaDeployment

    Uniting NSW.ACT

    Platform: Cisco Webex Contact Center (partner: Optus)

    'Jeanie' AI voice agent. Beta results published by Cisco / Webex: >40% of the calls Jeanie takes fully handled without human intervention and a 35% reduction in average wait times.

    Country
    Australia
    State / region
    —
    Capability
    AI voice agent
    Segment
    Aged care
    Entry type
    Deployment
    Status
    Live
    Platform vendor
    Cisco Webex Contact Center (partner: Optus)
    Value (AUD)
    —
    Contract start
    —
    Contract end / renewal
    —
    Event date
    23 Oct 2025
    Verified on
    28 July 2026

    Evidence

    Each entry links to the public source it summarises. If a link has moved or a detail is wrong, please submit a correction.

    View the source — Cisco / Webex

    Related entries

    Contact centre · New Zealand
    NZ Health Group (HealthcareNZ / Geneva)

    AI-powered contact centre handling a reported 2 million calls per year, with AI triage and transcription.

    Cadence's summaries are published under Creative Commons Attribution 4.0. Corrections: hello@gocadence.ai.