LiveAI voice agentAged careAustraliaDeployment

Uniting NSW.ACT

Name: Uniting NSW.ACT — AI voice agent
Creator: Uniting NSW.ACT
License: https://creativecommons.org/licenses/by/4.0/

Platform: Cisco Webex Contact Center (partner: Optus)

'Jeanie' AI voice agent. Published beta results: >40% of inbound calls fully handled without human intervention, 35% reduction in average wait times, ~14% of inbound now handled 24/7.

Country: Australia
State / region: —
Capability: AI voice agent
Segment: Aged care
Entry type: Deployment
Status: Live
Platform vendor: Cisco Webex Contact Center (partner: Optus)
Value (AUD): —
Contract start: —
Contract end / renewal: —
Event date: 23 Oct 2025
Verified on: 28 July 2026

Evidence

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View the source — Cisco / Webex

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