AI Receptionist for Allied Health
Bookings, recurring blocks, Medicare CDM and NDIS eligibility — handled 24/7 and written straight into Cliniko, Halaxy, Power Diary or your PMS. Tuned per discipline.
Book a 30-min discovery callWhy allied health needs a specialist agent, not a generic bot
Allied-health bookings look simple from the outside and are tangled on the inside. A new physio patient might be a private self-pay, a Medicare CDM referral with 5 visits remaining, an NDIS participant (agency, plan-managed, or self-managed — each books and bills differently), a workers-comp claim, or a DVA gold card.
Get that wrong on the phone and the appointment is either un-bookable on arrival, un-billable after the session, or the patient is sent home because no one captured the referrer details. The cost of a misclassified booking is hours of admin and an upset patient.
We configure the agent per discipline so the right questions get asked the first time, and the booking lands in the right bucket.
What it handles
Funding eligibility capture
Private, Medicare CDM, NDIS (agency / plan / self), workers comp, DVA — captured up-front and tagged in the PMS.
Recurring booking blocks
Books 6- and 12-session blocks across a clinician's recurring availability in one call.
Referrer details
GP referrer name, provider number, expiry — captured cleanly for billing.
Mental-health risk routing
Suicide, self-harm and safeguarding triggers warm-transfer to the duty clinician per your protocol.
Telehealth eligibility
Confirms eligibility, schedules into the telehealth diary, sends the link.
After-hours intake
New-patient intake calls captured overnight; ready for triage in the morning.
Allied-health PMS integrations
Cliniko · Halaxy · Power Diary · Coreplus · Nookal · Splose · Practice Perfect · Front Desk
Frequently asked questions
What allied-health disciplines does this work for?
Physiotherapy, psychology, podiatry, occupational therapy, exercise physiology, speech pathology, dietetics, osteopathy, chiropractic and myotherapy. The agent is tuned per discipline — appointment lengths, item numbers, NDIS and Medicare eligibility differ, and we configure that during onboarding.
Does it handle Medicare CDM and NDIS bookings?
Yes. The agent confirms Medicare Chronic Disease Management plan eligibility, captures referrer details, and books to the correct item number. For NDIS, it captures plan-management type (agency, plan, self-managed), participant number, and books to the right funding stream. Anything ambiguous routes to your reception team.
Can it book recurring appointment blocks?
Yes. Allied-health bookings are often a block of 6 or 12 sessions. The agent books the whole series across a clinician's recurring availability, captures cancellation/reschedule rules, and writes everything into Cliniko, Halaxy, Power Diary or your PMS.
Does it work for solo practitioners as well as group practices?
Yes — though the strongest ROI is for group practices and multi-site allied-health businesses where call volume justifies always-on coverage. Solo practitioners typically use it for after-hours and overflow.
How does it handle clinical or risk concerns in psychology?
Mental-health trigger phrases (suicidal ideation, self-harm, child safety, domestic violence) are flagged in real time and routed per your written safety protocol — typically a warm transfer to the duty clinician or direction to call 000 / Lifeline 13 11 14. The AI never delivers clinical advice.
Which allied-health PMSs do you integrate with?
Cliniko, Halaxy, Power Diary, Coreplus, Nookal, Splose, Practice Perfect, and Front Desk. If your PMS exposes an API, we integrate. We confirm scope during discovery.
Comparing options?
See it run on your discipline
30 minutes. We map your intake flow, funding mix, and PMS — then demo the agent live before discussing a pilot.
Book your discovery call