Government & community partnerships

The need doesn't stop at 5pm. Most publicly-funded phone lines do.

Publicly-funded contact services are usually resourced for business hours. Carer Gateway's national line, for example, operates 8am–5pm on weekdays (carergateway.gov.au). Carers, families and people with disability don't stop needing help at 5:01pm — the calls simply go unanswered, or are absorbed by whoever is left on a mobile.

We design, build and deploy AI voice as the after-hours and overflow layer for government-funded and community-sector programs — triage, navigation and urgent-need flagging that hands the caller back to your people the next business day. It is a coverage layer, not a substitute for the human service, and it is never the clinical decision-maker.

Talk to our team Book a 30-minute call

What we deliver

Three parts, deployed together or separately.

After-hours AI voice triage

An AI voice layer on the line when your service is closed or at capacity. It navigates callers to the right program, captures what they need, flags urgent need against rules your clinical or practice leads sign off, and books or queues a next-business-day callback. It is not a replacement for your advisers — it is the layer that stops an out-of-hours call becoming a dropped call.

Program navigation and eligibility signposting
Urgent-need flagging with a human escalation pathway you define
Next-business-day callback capture, written into your systems
Caller is told they are speaking with an AI

Live adviser copilot

For staff on the phone during business hours: real-time transcription, prompts drawn from your own program guidance, and an automatically drafted call summary at wrap-up. It reduces after-call admin and shortens the ramp for new or casual staff, without changing who makes the decision on the call.

Live transcription and structured call notes
Prompts sourced from your program documentation, not generic content
Draft summary and outcome coding for adviser review
Consent and disclosure handling built into the call flow

Demand monitoring & resource allocation analytics

Public grant guidelines commonly ask funded providers to report on demand and service usage. The same call layer that answers the phone produces that evidence as a by-product: when demand arrives, what callers are asking for, where it goes unmet, and which regions or cohorts are underserved — reportable by period.

Demand by hour, day, region and program
Unmet-need and abandonment visibility outside business hours
Topic and cohort breakdowns for service-planning decisions
Exportable reporting for funder and board reporting cycles

How we work

Advise, build, or both — and we can be named in your bid.

We run one evaluation process. It decides which platform fits, whether we are advising you on the choice or building the solution ourselves. There is no default vendor.

Option A

Advisory selection

We evaluate the platforms against evidence and help you choose. We are paid the same fee whichever platform is selected, so the recommendation never tilts.

Option B

Build & deploy

We design, build and deploy the solution on an enterprise-grade voice AI platform selected for best fit for your engagement. Charged as a project fee, agreed upfront, separate from any vendor arrangement.

Option C

Both, then operate

Selection followed by build, then ongoing management, optimisation and vendor oversight after go-live under our Network Advisory Retainer.

Named technology partner in funding applications

We can be named as the technology partner in a grant application, tender response or program bid, with scope, deliverables and cost itemised transparently for the applicant and the assessor. You get a written scope of works and a capability statement to attach. No exclusivity required, and no obligation to proceed if the application is unsuccessful.

How we're paid — stated plainly

Selection and advisory work is paid the same success fee whichever platform a client selects, so the recommendation never tilts. Build-and-deploy work is a separate project fee, agreed upfront with you and not tied to any vendor arrangement. Both are disclosed in writing before an engagement starts.

Why us

Enterprise voice at scale, plus a public evidence base.

In 2025 we structured one of the larger enterprise AI voice partnerships in Australian healthcare: a $1.1M+ contract for a 100+ site GP network.

We are new to the community, disability and carer sectors and we won't pretend otherwise — we have no client track record there yet. What we bring is method, and it is published so you can inspect it before you commit:

Vendor Trust Tracker

What each vendor publishes about data residency, model processing region and certifications — every fact with a source link.

ANZ Health Voice & AI Register

A live public register of deployments and procurements across ANZ, each linked to its original source.

CAPR evaluation framework

The published criteria we score platforms against — the same framework whether we advise or build.

Questions we get from funded providers.

Can you be named as a partner in our funding application?

Yes. We can be named as the technology partner in a grant application, tender response or program bid, with our scope, deliverables and cost itemised transparently so the assessor can see exactly what is being funded. We will supply a written scope of works, an itemised cost breakdown and a capability statement for inclusion as an attachment. We do not require exclusivity, and being named does not commit you to proceed if the application is unsuccessful.

How is this priced?

Custom — scoped per engagement. Government-funded and community-sector programs vary too widely in call volume, languages, escalation pathways and reporting obligations for a fixed price to be honest. We scope the work, agree the project fee upfront in writing, and itemise it so it can be carried straight into a funding application. Our standard commercial advisory engagements have published fixed pricing; this page is not a separate price list.

Do you build the technology yourselves?

We design, build, configure and deploy the solution — the conversation design, triage logic, escalation rules, integrations, reporting and go-live governance are our work. The underlying voice AI runtime is a leading enterprise-grade platform selected for best fit for your engagement, decided case by case using the same evaluation process we use in our advisory work. We do not have a fixed default vendor and we are not a reseller of one, which is what lets the selection stay evidence-led even when we are the ones building.

What sectors do you work with?

Healthcare (general practice, dental, allied health, specialist and imaging networks), aged care, and government-funded community, disability and carer support services delivering contracted programs.

Tell us about the program.

Whether you're scoping an after-hours layer, writing a funding application, or comparing platforms before committing, start with the program and the coverage gap. Pricing is custom — scoped per engagement, itemised in writing.

Prefer to talk first? Book 30 minutes with our team — or email hello@gocadence.ai.