Virtual receptionist for lawyers & law firms
Most law firm answering services were built for the 1990s — offshore call centres, missed intakes, no matter-management write-back. We deploy AI-led legal answering on the same enterprise voice stack we run for ANZ healthcare networks: AU-hosted, sub-700ms, integrated to your practice management system, and built to a compliance bar serious firms expect.
Selected from networks we've advised across ANZ
Every missed intake is a matter your competitor opens
Plaintiff and family-law intakes peak after 6pm and on weekends — exactly when offshore answering services drop to voicemail.
Generic services don't run a conflict check, don't capture jurisdiction, and don't write to LEAP, Actionstep, Smokeball, FilePro or Clio — so the partner re-keys the intake (or misses it).
Per-minute pricing makes after-hours plaintiff intake economically painful at exactly the volume that converts best.
No documented data-handling posture for privileged communications. Fine for a tradie's answering service. Not fine for client confidentiality.
Live AI receptionist trained on your intake script, conflict rules and matter taxonomy
Answers in one ring, takes a structured intake — party names, opposing party, jurisdiction, matter type, urgency.
Runs a real-time conflict check against your practice management system before booking the consult.
Books the right partner or paralegal into the right time slot, with full intake notes attached to the new matter.
Hard-coded escalation: anything flagged urgent (AVO, DV, custody emergencies) routes to a live on-call partner within seconds.
What the engagement looks like
Healthcare-grade compliance bar
Cadence's primary practice is ANZ healthcare under AHPRA + Privacy Act. The same data-handling discipline maps cleanly onto privileged legal communications.
AU-region hosted
Every shortlisted vendor demonstrates AU-region hosting. No US-only call recordings sitting in jurisdictions your client doesn't want them.
Practice-management integrated
LEAP, Actionstep, Smokeball, FilePro, Clio — direct API or middleware. Matter created, intake notes attached, conflict check completed before the call ends.
Outcome bond
Pilot doesn't hit the published intake-capture metrics, we refund the diagnostic fee.
Frequently asked
Is an AI legal receptionist allowed under the Legal Profession Uniform Law?
Yes. The AI handles intake and routing, not legal advice. Client confidentiality obligations apply identically to a human or AI receptionist — we deploy AU-hosted vendors with documented data-handling posture so your firm's compliance position is defensible.
Can it handle conflict checks?
Yes — real-time lookup against your matter database. New parties are flagged before the intake completes, and the AI either books contingent on conflict-clearance or routes to a human.
What if a caller insists on speaking to a human partner?
<3% in deployments we run. Those calls escalate to your on-call number with full intake context. The 97% who engage get a faster, better-organised intake than a human receptionist could produce.
Does Cadence specialise in legal, or healthcare?
Healthcare is our primary practice and where we publish case data. We deploy the same enterprise voice stack — same vendors, same governance — for AU law firms because the compliance and call-capture problems are structurally identical.
Are you a vendor or an independent advisor?
Independent advisor. We don't build the AI voice platform — we evaluate the market on your behalf, select the right vendor, and run the deployment to a published bar. No referral fees from vendors.
Is the data hosted in Australia?
Yes — every shortlisted vendor has to demonstrate AU-region hosting (or NZ for NZ clients), AHPRA-aligned consent flows and Privacy Act 1988 / APP compliance before they make our list.
Stop losing after-hours legal intakes
Two-week paid diagnostic. We model your current intake leakage, benchmark against the AU-deployable AI voice market, and recommend the vendor that fits your practice management stack and matter mix.
Book a discovery call