Virtual receptionist & answering service for tradies
A missed call for a tradie is a job your competitor wins. We deploy AI-led answering for AU plumbers, electricians, HVAC and builders on the same enterprise voice stack we run for healthcare networks — job intake captured in real time, written straight into ServiceM8 / AroFlo / simPRO, urgent jobs routed to the on-call tradie within seconds.
Selected from networks we've advised across ANZ
It's not the receptionist — it's the jobs that never made it into the calendar
Plumber and electrician callouts peak between 5pm and 9pm. Most generic answering services drop to voicemail or per-minute pricing exactly when conversion is highest.
Generic services don't write to ServiceM8, AroFlo, simPRO, Tradify, Fergus or HousecallPro — the job gets re-keyed (or lost) the next morning.
No real triage on urgent vs scheduled. Burst pipes wait in a voicemail queue behind quote requests.
Per-minute pricing punishes growth: the more jobs you book, the worse the unit economics get.
Real job intake on the call — written straight into your job-management software
Sub-700ms response, natural conversation, AU-accent-robust. No IVR phone tree.
Full job intake: customer details, address, scope, urgency, photo upload SMS link — captured inside the call.
Direct write to ServiceM8 / AroFlo / simPRO / Tradify with the job already assigned to the right team and time window.
Urgent calls (no hot water, no power, burst pipe, gas leak) escalated to the on-call tradie within 8 seconds with full context.
What the engagement looks like
Healthcare-grade reliability bar
Cadence's primary practice is ANZ healthcare — uptime, latency and data-handling discipline that's overkill for tradies, which is exactly the point.
Job-management integrated
ServiceM8, AroFlo, simPRO, Tradify, Fergus, HousecallPro — direct API or middleware integration confirmed before contract.
Urgent-first triage
Hard-coded escalation paths for true emergencies. Routine bookings handled inside the call. No 2am calls for quote requests.
Outcome bond
Pilot doesn't hit the published job-capture metrics, we refund the diagnostic fee.
Frequently asked
Will it work for a single-tradie business?
Honestly — for solo trades a packaged product (ServiceM8's own answering add-on, Sophiie, AnswerForce) is usually faster to set up. Our typical engagement is multi-van operations (5+ vehicles) where the call volume justifies a properly governed deployment.
Can the AI quote on the call?
Standard call-out fee and travel charges, yes. Variable-scope quotes — no; those route to the on-call tradie with full job context already captured.
Does it write directly into ServiceM8 / AroFlo / simPRO?
Yes — direct API where available, middleware where it isn't. We confirm integration depth per platform during the diagnostic.
Does Cadence specialise in trades, or healthcare?
Healthcare is our primary practice. We deploy the same enterprise voice stack for AU trades businesses because the call-capture, after-hours triage and job-management-write-back problems are structurally identical.
Are you a vendor or an independent advisor?
Independent advisor. We don't build the AI voice platform — we evaluate the market on your behalf, select the right vendor, and run the deployment to a published bar. No referral fees from vendors.
Is the data hosted in Australia?
Yes — every shortlisted vendor has to demonstrate AU-region hosting (or NZ for NZ clients), AHPRA-aligned consent flows and Privacy Act 1988 / APP compliance before they make our list.
Capture every callout — even the 7pm ones
Two-week paid diagnostic. We benchmark your current call handling, model the missed-job leakage, and recommend the vendor that fits your job-management software and trade.
Book a discovery call