Virtual receptionist & property management answering service
Property management answering services live or die on after-hours maintenance triage — and most of them voicemail the urgent calls. We deploy AI-led answering for AU real estate agencies on the same enterprise voice stack we run for healthcare networks: real-time triage, CRM-integrated, AU-hosted.
Selected from networks we've advised across ANZ
An after-hours burst pipe is a 2am phone call — and a voicemail won't cut it
Generic property management answering services voicemail 60%+ of after-hours maintenance calls, then send a summary email at 8am.
Inspection bookings get re-keyed manually into PropertyMe, Console, REST, Property Tree — when they get re-keyed at all.
Sales enquiry calls outside business hours route to a junior who isn't licensed to discuss price — buyer goes to the next agent.
No structured triage on urgent vs cosmetic maintenance — emergency plumbers get called when a leaking tap could wait until Monday.
Live triage on the call — not a callback the next morning
Maintenance calls triaged in real time: urgency, photo upload SMS link, contractor dispatch or scheduled callback.
Inspection bookings written directly into PropertyMe / Console / REST / Property Tree before the call ends.
Sales enquiries qualified (budget, timeframe, finance status) and routed to the licensed agent with full context.
Tenant calls about rent, maintenance status, or routine queries handled inside the call — without waking the on-call PM.
What the engagement looks like
Healthcare-grade compliance bar
We carry the same AU-region hosting, retention and breach-SLA discipline from our healthcare practice into real estate deployments.
CRM-integrated
PropertyMe, Console Cloud, REST Professional, Property Tree, AgentBox — direct API or middleware integration scoped before contract.
Triage-first
Hard-coded escalation paths for genuine emergencies. Routine queries handled inside the call. No more 2am calls about loose handles.
Outcome bond
Pilot doesn't hit the published call-handling metrics, we refund the diagnostic fee.
Frequently asked
Can it write inspections directly into PropertyMe / Console?
Yes — direct API where the platform exposes it, middleware where it doesn't. We confirm integration depth per platform before recommending a vendor.
How does it handle genuine maintenance emergencies?
Hard-coded triage paths. Burst pipes, gas leaks, no-power-to-property → on-call PM gets a phone call within 8 seconds with photo upload link already sent to the tenant. Routine maintenance → scheduled callback.
What about REA / Domain enquiry call routing?
Supported. The AI qualifies the caller, captures finance/timeframe, and either books the inspection or routes to the listing agent with context.
Does Cadence specialise in real estate, or healthcare?
Healthcare is our primary practice. We deploy the same enterprise voice stack for AU property businesses because the call-capture, triage and CRM-integration problems are structurally identical — and the healthcare bar is higher than what real estate typically demands.
Are you a vendor or an independent advisor?
Independent advisor. We don't build the AI voice platform — we evaluate the market on your behalf, select the right vendor, and run the deployment to a published bar. No referral fees from vendors.
Is the data hosted in Australia?
Yes — every shortlisted vendor has to demonstrate AU-region hosting (or NZ for NZ clients), AHPRA-aligned consent flows and Privacy Act 1988 / APP compliance before they make our list.
Stop voicemailing your after-hours maintenance calls
Two-week paid diagnostic. We benchmark current call handling across your rent roll, model the leakage, and recommend the vendor that fits your CRM, contractor network and after-hours posture.
Book a discovery call