Parloa

    Voice agentHQ · DEWebsite As at 28 July 2026
    This tracker records only what each vendor has published on its own public pages. It is not an assessment, audit, certification or endorsement. Vendors change their documentation — always verify directly before making a procurement decision.

    Data storage region

    ValueChecked 28 July 2026
    Vendor states regional data centres across North America, Europe and Asia-Pacific with data residency alignment; no specific country or Australian/NZ data centre named on the pages checked.
    “with regional data centers across North America, Europe, and Asia-Pacific, you can align data residency with local laws and regulatory expectations wherever you operate”
    www.parloa.com

    Data processing region

    ValueChecked 28 July 2026
    Text-to-speech processing region is selectable between EU and US per agent (ElevenLabs EU Processing). No statement found for LLM/inference processing region.
    “You choose where text-to-speech processing happens (EU or US) on a per-agent basis.”
    www.parloa.com

    Model provenance

    ValueChecked 28 July 2026
    ElevenLabs named as a voice/TTS provider requiring subprocessor acceptance; Microsoft named among subprocessors on the trust centre. No foundation-model (LLM) provider named on the pages checked.
    “ElevenLabs must be accepted as a subprocessor before enabling EU processing.”
    www.parloa.com

    Subprocessors

    ValueChecked 28 July 2026
    Trust centre published a subprocessor list of five entries as rendered on 2026-07-28: Twilio, Datadog, Brevo, MongoDB, Microsoft.
    “Twilio, Datadog, Brevo, MongoDB, Microsoft”
    trust.parloa.com

    Certifications

    ValueChecked 28 July 2026
    Trust centre lists: ISO/IEC 27001:2022, ISO 17442:2020, SOC 2 Type 1, SOC 2 Type 2, PCI DSS, HIPAA, DORA, GDPR, EU AI Act.
    “ISO/IEC 27001:2022”
    trust.parloa.com

    TGA status

    ValueChecked 28 July 2026
    Not disclosed / not found
    We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
    trust.parloa.com

    PMS integrations

    ValueChecked 28 July 2026
    Not disclosed / not found
    We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
    www.parloa.com

    ANZ entity

    ValueChecked 28 July 2026
    Not disclosed / not found
    We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
    www.parloa.com

    Support hours

    ValueChecked 28 July 2026
    Not disclosed / not found
    We could not find this published on the vendor's public pages as at the check date. This is not a statement that the vendor lacks the capability or failed to disclose it.
    www.parloa.com
    Right of reply

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