Virtual receptionist Australia: questions to ask any AI or human provider

Running one or two sites?

Our fees won't pay back for you. Start with the free Vendor Trust Tracker and buyer questions. These are the questions to put to any vendor before trusting a demo:

1. 1.Where is call audio processed, and where is it stored? They are often different regions.
2. 2.How long is audio and how long are transcripts retained, and can the practice set that retention itself?
3. 3.Which subprocessors touch the call — speech-to-text, model provider, telephony, storage — and are they named in writing?
4. 4.Is any client data used to train or fine-tune models, by the vendor or by any subprocessor?
5. 5.Are appointments written directly into the practice management system, or held in the vendor's own layer and synced later?
6. 6.Exactly which API permissions does the integration require — what it reads, what it writes, and what it can delete?
7. 7.What happens when a caller is distressed, in hours and after hours, and can the practice change that routing itself?
8. 8.Will all of the above be confirmed in writing before anything is signed?