Publicly documented AI voice, ambient scribe and contact-centre deployments across Australian and New Zealand healthcare, with the source for each. Last updated 24 Sept 2026. Free.
The register
5 entries match
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AI-powered contact centre handling a reported 2 million calls per year, with AI triage and transcription.
HealthX partnership with UCLPartners (UK) to scale digital and AI innovation, including AI scribe rollout in emergency departments.
Primary care group with 52 clinics and 360k+ enrolled patients. HiNZ reported an AI call-centre agent live at three of its clinics, booking ~40% of appointments at those clinics. Vendor not publicly named.
Microsoft News reports the 'Welcome' AI front-door service launched on 1737 SMS and Women's Refuge webchat.
'Jeanie' AI voice agent. Beta results published by Cisco / Webex: >40% of the calls Jeanie takes fully handled without human intervention and a 35% reduction in average wait times.
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Cadence. (2026). The ANZ Health Voice & AI Register. Curated from public procurement records, company announcements and press. https://gocadence.ai/register — CC BY 4.0.About this register
Method. Every entry cites a public source — a tender notice, contract award, company announcement, press release or news article — with the publisher named and linked. Cadence curates, categorises and republishes; we do not fabricate, and we do not publish anything we cannot show a source for.
Inclusion criteria. An organisation appears in the register only when its use of AI voice, ambient scribe or contact-centre technology is publicly documented. Private, unannounced or under-NDA deployments are out of scope by design.
Update cadence. Entries are added and revised as new public sources appear. See the last-updated date at the top of this page.
Known limits. Absence from the register is not evidence of absence. Many organisations use AI voice or scribe tooling without publishing it. Vendor market-share estimates cannot be inferred from this data alone.
Not inside knowledge. Cadence has no privileged view of any listed deployment. Each entry links to the public source it summarises.
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