AI voice receptionist for Cliniko
Cliniko is the most common PMS in the multi-site networks we work with — and the one most AI voice vendors get almost-right. We evaluate which agents have production-grade Cliniko integration (not just a demo) and deploy the rollout.
Selected from networks we've advised across ANZ
- Live availability lookup
- Appointment booking
- Reschedule & cancel
- Patient creation & match
- Outbound recall
- SMS confirmation
- No native voice channel — must be paired with a voice platform
- Multi-business accounts need per-site API credentials
- Rate limits require caching on high-volume networks
Cliniko is open and well-documented — but production-grade deployment isn't free
Live availability lookup keyed to practitioner, service type and treatment duration — not a static slot list.
Reliable patient-matching: phone + DOB + name fuzzy match to avoid duplicate records.
Webhook-based reschedule and cancel handling so the agent stays in sync with reception's edits.
Per-site API credentials and audit logging for multi-business accounts.
Where vendors quietly cut corners on Cliniko
Static slot caching — leads to double-bookings within days of go-live.
Single-tenant API keys reused across sites — breaks audit and breaks at scale.
No fallback path when the Cliniko API rate-limits — calls drop instead of degrading gracefully.
What the engagement looks like
Cliniko-validated shortlist
We only shortlist vendors that demonstrate production-grade Cliniko integration in a sandbox we control.
Multi-business native
Per-site credentials, per-site routing, per-site reporting — set up correctly on day one.
Outbound + inbound
Same agent runs recall, reminders and inbound booking — no separate Cliniko integration to maintain.
Cliniko-aligned reporting
Capture and conversion reporting maps cleanly onto Cliniko's appointment and reporting model.
Frequently asked
Do you build the AI voice agent, or just advise?
We do both — but the AI voice itself is built on a third-party platform we shortlist against the CAPR framework. We're the advisor and deployment lead, not the platform vendor.
How long to go live on Cliniko?
After the 2-week diagnostic, a single-site Cliniko pilot is typically live in 4–6 weeks. Multi-site rollout is 2–3 days per additional site.
Can it handle multi-practitioner availability?
Yes — including practitioner preferences, treatment-specific durations, and recurring availability patterns.
Are you a vendor or an independent advisor?
Independent advisor. We don't build the AI voice platform — we evaluate the market on your behalf, select the right vendor, and run the deployment to a published bar. No referral fees from vendors.
Is the data hosted in Australia?
Yes — every shortlisted vendor has to demonstrate AU-region hosting (or NZ for NZ clients), AHPRA-aligned consent flows and Privacy Act 1988 / APP compliance before they make our list.
Deploy AI voice on top of Cliniko — properly
Two-week diagnostic against your Cliniko setup, call profile and network size. You leave with a named vendor pick and integration plan.
Book a discovery call