Citable facts on ANZ healthcare AI

318 named ANZ healthcare organisations are tracked in the Cadence Procurement Index universe, spanning ~15,900 sites across 14 segments and two countries.

265 AU / 53 NZ. Methodology: fixed universe assembled from association membership lists, public provider registers, annual reports and ASX/NZX filings.

Value:

318

As of:

2026-07-23

Source:

Cadence — ANZ Healthcare AI Procurement Index (Q3 2026)

5 live AI voice, ambient scribe and contact centre entries are documented in the ANZ Health Voice & AI Register, each linked to a public source.

Total register entries: 15 (live 5, pilot 1, procuring 3, announced 3, awarded 3). Every entry has a public evidence URL.

Value:

5

As of:

2026-09-24

Source:

Cadence — ANZ Health Voice & AI Register

Ambient AI scribes are being bought through formal procurement channels ahead of patient-facing voice. Three of the largest live processes in the window were scribe or clinical-documentation procurements — including a national ambient-scribe panel in New Zealand with award pending, and an enterprise scribe tender at an Australian hospital and health service. Patient-facing voice appears almost entirely as contact-centre and telephony modernisation: six federal contract-renewal windows during the period covered contact-centre platforms, telephony services and unified-communications migrations, not conversational AI.

Scribes before voice

As of:

2026-07-23

Source:

Cadence — ANZ Healthcare AI Procurement Index (Q3 2026)

At Uniting NSW.ACT, more than 40% of inbound calls to the 'Jeanie' AI voice agent (on Cisco Webex Contact Center, delivered with Optus) are fully handled without human intervention.

Published beta results; the >40% figure is the full-AI-handling rate on calls Jeanie takes. Jeanie handles ~14% of total inbound traffic 24/7; five contact centres migrated and three new ones stood up in three months. Vendor-published, not independently audited.

Value:

40

As of:

2025-10-23

Source:

Cisco / Webex

HiNZ reported that Tāmaki Health's AI call-centre agent, live at three of its 52 clinics, was booking about 40% of appointments at those clinics.

Live at three of 52 clinics at time of reporting; vendor not publicly named.

Value:

40

As of:

2026-04-01

Source:

Health Informatics New Zealand (HiNZ)

Gold Coast Health (Queensland HHS) has published an evaluation of ambient AI scribes across thousands of outpatient consultations.

As of:

2026-06-01

Source:

Pulse+IT

Cadence offers the Diagnostic, Selection and Rollout Governance, and Advisory Retainer as independent, buyer-side advice on enterprise voice AI and contact-centre AI for organisations in any industry, across Australia, New Zealand and Asia-Pacific. Cadence does not build or resell platforms.

Offer names only. Current scope and pricing are published on the Cadence website.

As of:

2026-09-24

Source:

Cadence

How we're paid. You pay the fixed fees in our pricing table. If you select a platform, that vendor may also pay Cadence a success fee, at the same rate whichever platform you choose. Before an engagement starts we tell you which vendors we have fee agreements with. Platform licences are paid to the vendor directly.

As of:

2026-09-24

Source:

Cadence