{
  "source": "Cadence — citable ANZ healthcare AI facts",
  "source_url": "https://gocadence.ai/facts",
  "license": "CC BY 4.0",
  "license_url": "https://creativecommons.org/licenses/by/4.0/",
  "attribution": "Cadence (gocadence.ai). Aggregated from the ANZ Health Voice & AI Register and the Cadence Healthcare AI Procurement Index. Every fact links to a public evidence source.",
  "updated": "2026-07-28T16:49:36.293Z",
  "facts": [
    {
      "id": "in-market-rate",
      "claim": "In the inaugural window of the Cadence Healthcare AI Procurement Index, 15 of 318 named ANZ healthcare organisations (4.7%) sat in an identifiable AI-voice or scribe buying window.",
      "value": 4.7,
      "unit": "percent",
      "as_of": "2026-07-23",
      "evidence_url": "https://gocadence.ai/procurement-index/q3-2026",
      "evidence_publisher": "Cadence — ANZ Healthcare AI Procurement Index (Q3 2026)",
      "context": "one high-weight signal (an open tender or confirmed procurement) or corroborating evidence across two independent signal families"
    },
    {
      "id": "tracked-universe-size",
      "claim": "318 named ANZ healthcare operators are tracked in the Cadence Procurement Index universe, spanning ~15,900 sites across 14 segments and two countries.",
      "value": 318,
      "unit": "organisations",
      "as_of": "2026-07-23",
      "evidence_url": "https://gocadence.ai/procurement-index/q3-2026",
      "evidence_publisher": "Cadence — ANZ Healthcare AI Procurement Index (Q3 2026)",
      "context": "265 AU / 53 NZ. Methodology: fixed universe assembled from association membership lists, government provider registers, annual reports and ASX/NZX filings."
    },
    {
      "id": "register-composition-live",
      "claim": "8 live AI voice, ambient scribe and contact-centre deployments are documented in the ANZ Health Voice & AI Register, each linked to its original source.",
      "value": 8,
      "unit": "deployments_live",
      "as_of": "2026-07-28",
      "evidence_url": "https://gocadence.ai/register?status=live",
      "evidence_publisher": "Cadence — ANZ Health Voice & AI Register",
      "context": "Total register entries: 20 (live 8, procuring 3, announced 5, awarded 4). Every entry has a public evidence URL."
    },
    {
      "id": "scribes-before-voice",
      "claim": "Ambient AI scribes are being bought through formal procurement channels ahead of patient-facing voice. Three of the largest live processes in the window were scribe or clinical-documentation procurements — including a national ambient-scribe panel in New Zealand with award pending, and an enterprise scribe tender at an Australian hospital and health service. Patient-facing voice appears almost entirely as contact-centre and telephony modernisation: six federal contract-renewal windows during the period covered contact-centre platforms, telephony services and unified-communications migrations, not conversational AI.",
      "as_of": "2026-07-23",
      "evidence_url": "https://gocadence.ai/procurement-index/q3-2026",
      "evidence_publisher": "Cadence — ANZ Healthcare AI Procurement Index (Q3 2026)",
      "context": "Scribes before voice"
    },
    {
      "id": "uniting-nsw-act-jeanie-40pct",
      "claim": "At Uniting NSW.ACT, more than 40% of inbound calls to the 'Jeanie' AI voice agent (on Cisco Webex Contact Center, delivered with Optus) are fully handled without human intervention.",
      "value": 40,
      "unit": "percent_min",
      "as_of": "2025-10-23",
      "evidence_url": "https://blog.webex.com/customer-experience/uniting-nsw-act-webex-providing-exceptional-customer-experiences-launch-jeanie-ai-agent/",
      "evidence_publisher": "Cisco / Webex",
      "context": "Published beta results; the >40% figure is the full-AI-handling rate on calls Jeanie takes. Jeanie handles ~14% of total inbound traffic 24/7; five contact centres migrated and three new ones stood up in three months. Vendor-published, not independently audited."
    },
    {
      "id": "tamaki-health-ai-40pct-bookings",
      "claim": "Tāmaki Health — New Zealand's largest primary-care group (52 clinics, 360k+ enrolled patients) — reports its AI call-centre agent booking ~40% of appointments.",
      "value": 40,
      "unit": "percent_approx",
      "as_of": "2026-04-01",
      "evidence_url": "https://www.hinz.org.nz/news/726162/AI-call-centre-agent-reduces-DNAs-and-improves-access.htm",
      "evidence_publisher": "Health Informatics New Zealand (HiNZ)",
      "context": "Live at three of 52 clinics at time of reporting; vendor not publicly named."
    },
    {
      "id": "nz-health-group-2m-calls",
      "claim": "NZ Health Group (HealthcareNZ / Geneva) runs an AI-powered contact centre handling a reported 2 million calls per year, with AI triage and transcription.",
      "value": 2000000,
      "unit": "calls_per_year",
      "as_of": "2026-06-01",
      "evidence_url": "https://www.hinz.org.nz/news/730822/NZ-Health-Group-processes-2-million-calls-a-year-through-AI-powered-contact-centre.htm",
      "evidence_publisher": "Health Informatics New Zealand (HiNZ)",
      "context": "Reported call volume; vendor not publicly named."
    },
    {
      "id": "gold-coast-hhs-ambient-scribe",
      "claim": "Gold Coast Health (Queensland HHS) has published an evaluation of ambient AI scribes across ~7,500 outpatient consultations.",
      "value": 7500,
      "unit": "consultations",
      "as_of": "2026-06-01",
      "evidence_url": "https://www.pulseit.news/australian-digital-health/gold-coast-hhs-rates-ambient-ai/",
      "evidence_publisher": "Pulse+IT",
      "context": "One of ANZ's largest publicly-reported ambient-scribe evaluations to date."
    },
    {
      "id": "southern-cross-carehq-250k",
      "claim": "Southern Cross Healthcare's CareHQ virtual GP service (NZ) has surpassed 250,000 consultations.",
      "value": 250000,
      "unit": "consultations",
      "as_of": "2026-06-01",
      "evidence_url": "https://www.hinz.org.nz/news/730831/CareHQ-surpasses-250000-consultations-as-demand-grows.htm",
      "evidence_publisher": "Health Informatics New Zealand (HiNZ)"
    }
  ]
}